The initial impression of the Arion was of a cool and seductive facility. The hotel lobby is long and wide and allows for vast views out into the bay area and into the Aegean. The decor is classic yet clean and refined. Staff were extremely accomodating and friendly having gone out of their way to assist in every one of our requests.
We stayed in a basic room / garden view. We were offered an upgrade to a semi-sea view, larger room for a nominal price difference however as we weren't going to be in the room much, we declined. Our room was more than adequate. Clean, fresh and the terrace was a very good size. The A/C worked perfectly and the bathroom was very spacious. Noise was not a problem. There was nothing to complain about with the room. While the room didn't blow me away, I wasn't expecting it to either (knowing we booked the basic accomodation) however it certainly provided a comfortable stay. Having looked at the room that we could have upgraded to, you certainly can get more of a wow factor if you want to spend the money. For us, we were happy with what we chose.
Breakfast was very good - large buffet, eggs cooked to order, excellent coffee, considering this is included in the price, it was quite impressive. Service was always with a smile as well.
The terrace off of the lobby is perfect for sunset and drinks. The view is stunning and service was always good. Just be aware that the hotel prices, food and drink, are eye wateringly expensive (good thing breakfast was included in the room price!)
The Westin is only a few hundred meters away and you can use all of their facilities and charge back to your room. The childrens club was really convenient and for 10 euros per hour, you can leave your child in a very organised play area.
Unfortunately, the hotel is not without criticism. The reason I've given 4 stars as opposed to five is down to the deficiency of management in the hotel which resulted in two annoying things.
1. The beach area was filthy with litter / rubbish every single day and not cleaned until complaints were made. I am not talking about a can or two, there was an excessive amount of waste acculmulated on the beach and floating near the sand. For a resort which is so unique and has access to some of the most beautiful beaches that Athens can offer, the hotel needs to take a more proactive approach to keeping up the publicised 'luxurious' standard in which they promote themselves. It is ludicrous that they can charge 18 euros for a G&T, 5 Euros for a coffee, yet can't afford one staff member to clean one of the hotels most important assets.
2. The hotel didn't have any services on one of the days of our stay. There was no communication regarding this and I only found out after I had invited my lawyer for a lunch at the hotel and was told that nothing was open due to the hospitality union having a meeting with it's employee's over wages. Certainly this is something they would have known ahead of time and could have warned the hotel residents. This was really mismanaged and nothing was offered in compensation. As the meeting was the whole purpose of my trip to Athens, this did impact my stay and cause disappointment.
Although slightly annoyed with the above, I would still stay here again and recommend the hotel. Other than in Lagonissi, you most likely won't find an actual resort hotel in the vicinity of Athens. You may find beach front hotels, however one where there are maintained grounds, a wide selection of restaurants, a sumptious spa, beach bar(s) with services (two beaches) and staff to ferry you around in a golf cart, should you desire, is a rarity in Athens. You can be forgiven for thinking that you are on an island somewhere and not on the mainland at all. The access to the beach is that of any seaside holiday destination which is not something Athens is usually associated with.
if you are having a small debate about where to stay in the area, haven stayed in the neighbouring Divani on two occaisions, I would stay at the Arion if given the option. I just hope before the next time arrives the hotel management gets more involved with the finer details.
The seaviews would be worth paying for as the views from the hotel are sumptious.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2012
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First of all we would like to thank you for having chosen Arion, A Luxury Collection Resort & Spa hotel for your latest stay in Athens. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Your report has retained all our attention. We are sorry to hear that you have a mixed feeling about our hotel. We hope that despite our shortcomings on this occasion, you will nevertheless grant us a renewed opportunity to welcome you back to the Arion hotel.
Michael S. Metaxas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC