On 31 DEC 2011, my husband and I booked a king room at the Wyndham Virginia Crossing in Glen Allen, Virginia. When we checked in, the front desk made no mention of the hotel being over booked or any mention that the hotel could not honor our request for a king room.
When we got to our room, we were surprised to find that we were given a room with two double beds.
Because our room was in a separate building from the reservation desk, I called the front desk to find out if the mistake could be resolved. The clerk stated that we basically had to take what we got and that the hotel did not make a practice of honoring reservations that are made through third party sites. Looking back on the scenario, I probably should have walked back to the front desk, because I can't imagine anyone having enough nerve to deliver this message to someone face to face.
If I had been alone, a double bed would have been fine, but because I was traveling with my husband, I was truly looking forward to sinking into the roominess of a king-sized bed after a long day of driving.
I was too tired, surprised, disappointed and unprepared to argue for the room that I had reserved via Expedia. I have contacted Expedia to get clarification on their reservation services and I will be contacting Wyndham when I get a response from Expedia.
Otherwise, the room was very quiet and clean. There was no in room safe and fridge. The hotel is under renovation; the tavern and some of the hotel facilities were closed during our stay. We had dinner at the hotel, but I think that the menu we were given was a bar menu.
A well-lit parking lot is located behind the guest house. The indoor common areas and grounds surrounding the facility are beautifully maintained. The restaurant staff was friendly.
The hotel is conveniently located off of a scenic parkway which is about 1.5 miles from of I-95.
The hotel is located near a civil war memorial to Civil War General J.E.B. Stuart.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 January 2012
Thank you for your recent review and, you are correct about the hotel experiencing some renovation. As I write this response, most of the work has been completed and includes new carpeting and furniture in most of the public space. Our Yellow Tavern has a new look and a new outdoor deck area with fire pit. Our meetings and catering facilities have been completely redone as well. Once the weather warms up, our pool area will sport a new upscale look including furniture and decking. The Crossings Pergola now overlooks #18 of the golf course and has its own putting green. It's a beautiful new venue for receptions and even the renewing of wedding vows. We've also added Jefferson Gardens that, in a small way, pays tribute to Jefferson's gardens at Monticello.
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I do apologize for the room issue. Because the reservation was booked through a third party, we do not guarantee room types. However, it sounds like we should have done better at communicating that to you. Again, I'm sorry we didn't do everything to ensure a perfect stay. I hope we have another opportunity.
Again, thank you and safe travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC