It's been over a year since we stayed at Boreas Bed and Breakfast and I wasn't sure right away what to write. I recently got an email discussing some sort of offer and I realized that I not only didn't care to stay there again, I didn't even want to hear about the place any more. Thus, I felt it was time to post these feelings here. I see that another reviewer reported that they were dissatisfied with their not having been told about the timelines for eating and Susie's having been upset with them. I believe what they wrote. Our experience was more having to do with the entire breakfast experience. First, the positive part. Upon our arrival, Bill greeted us and gave us an extensive tour of the place and engaged us in a friendly conversation. We had called and asked about our dietary needs prior to making the reservation and were assured that we would be quite satisfied with an excellent breakfast. Our dietary needs are not complex. We don't eat meat. We do eat seafood and all dairy products. When we were chatting with Bill, we brought this up as a reminder and mentioned that we would like some sort of protein with our breakfast, and he said he would be making an egg dish that sounded really good. Then came the actual meal and apparently Susie decided she was making breakfast and it was going to be a different menu. No concern whatsoever was given to our diet and we were left with a meal that was tasty, but devoid of any sort of protein that we could eat, but plenty of options for those who ate meat. When we said something after it was obvious that all the food that was going to be served was already on the table, we were treated as if we were really putting the kitchen out. Heck, a couple of fried eggs would have been just fine, but I guess that wasn't an option. We were offered some vegie sausage patties made of different grains and flavored to taste like meat, which was in a sort of take it or leave it offer. Frankly, I don't really like the taste of fake meat, but I ate some out of hunger. It would have been just fine if they didn't want to cater to our dietary needs and they had simply told us their kitchen didn't work that way, allowing us to stay somewhere else in the first place. Or maybe if Bill had been allowed to cook as was originally expected, it would have been an excellent meal. Or even if Susie had cared to remember that she had assured us our dietary needs would be considered and she had asked us if the new meal plan was okay. We truly felt that breakfast was going to be what she wanted to cook and anyone who didn't like it had better keep it to themselves. Great location and it was especially nice to meet some of the other folks who stayed there, so overall we had a good time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 November 2011
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Thank you for taking the time to provide your feedback regarding our Inn and your experience here, particularly with me. I am certainly disappointed that your stay was not all that it could have been. We would like to make it right for you!
I would like to apologize for seeming not to be concerned about your dietary needs. On a two night stay we usually alternate a high protein egg entree on one day alternating with a pancake entree served with chicken sausages or for our non-meat eating guests, a garden burger or other substitute protein on the other day. We also serve at least two other courses, a pastry course and fruit entree. It may be that you were here on a "pancake" day and that indeed is less protein-laden! When guests feel that they aren't getting enough protein on a "pancake" day, we usually scramble them some eggs on the spur of the moment or by previous agreement. We really do care about you and if we seemed to not acknowledge your needs, we are terribly sorry. We usually make people happy, not upset. So when we disappoint, we sure do like to hear about it right away so we can make it right for you immediately and at least feed you what you would like to eat. We are sorry that you felt so strongly and we didn't know it. We will do almost anything to please our guests. If you would like to give us another try, I will do whatever we can to make your experience perfect. We would like to offer you a free night to give us another go. Or if you would prefer to be removed from our mailing list, please advise us and we will take care of that.
Thanks again for your feedback. Again, we apologize for disappointing you. Let us know if there's anything more we can do for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC