I organized a family vacation to celebrate my mom's 60th birthday. My parents love fall foliage so Egg Harbor in October seemed like the perfect spot. When I found the Shallow's West Ridge property, it felt like everything was coming together easily. Boy, was I wrong.
We left Chicago first thing in the morning. Imagine my surprise when I got an email that the West Ridge didn't have power. A strong storm had run through several days prior leaving most of the area without power. ISSUE #1: You waited until the morning of our check-in to notify me of a significant issue with the property? If you gave me 24 hours notice, I could have found another place in Door County OR cancel my reservation and just find stuff to do in Chicago with my parents. Oh wait, that's probably what you didn't want to happen...
So we're halfway to Egg Harbor when I called the front desk to assess the situation. They didn't want us to stay at the West Ridge because they couldn't clean it properly after the last guests. And there would be no heat because the thermostat needed power. Our alternative was to stay in a 2 bedroom unit at the Shallows property but that wasn't really an option for us since there were 5 adults. So I asked them if it'd still be possible for us to check into the West Ridge. After checking in with the owner, they agreed.
When I arrived at the Shallows to get the keys, the full story came out. Apparently, no power in Door County also means NO RUNNING WATER. Hello?? Shouldn't that have been the first thing you told me after notifying me of the power outage? You've been watching your guests lugging water out of your jacuzzi for the toilets so you can't say that it slipped your mind! And I can't believe you told me with a straight face that power outages commonly affects plumbing/water. The majority of US households is not on well water. And I got some serious attitude because I apparently "insisted" on checking into the West Ridge. I didn't insist. I politely asked if it was an option. ISSUE #2: Shady shady shady plus attitude.
Thankfully, we only endured one night and one morning without power. BUT I agonized over contingency plans the following day. The management's lack of transparency put some serious stress on what should have been a relaxing family vacation.
So why the 4 star review? Because the property is that beautiful. Trees everywhere giving you a sense of being in your own private forest. The outdoor patio is perfect for lounging with a wonderful view of the lake. It's a gorgeous home that I would love to own (would just need minor design tweaks).
Although it's a lakefront property, there's a little path that you need to follow to actually get to the lake. The path might be a bit of a challenge for small children and the elderly but should be doable with a little assistance. And the backyard is at a somewhat steep grade; not dangerous but not ideal for active little ones either.
Power outages are rare but the way the management handled the situation speaks volumes. I love the property but I'd think twice about staying there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC