My family and I recently spent two nights at the Settle In in Kaukauna, WI. As you enter the hotel, there is a sign saying that you'd be charged $250 if you smoke in any of the rooms, however both of the rooms that we stayed reeked of smoke and there was a burn on the carpet in our room. We also found some food wrappers in the room from previous guests--ugh! There was a dirty sock from a previous guest in the other room we rented. The rooms did not appear to have been cleaned thoroughly. When I spoke to the woman at the reservation counter about these issues, she said she wasn't surprised and that someone else had brought her a cigarette butt from one of the other rooms. She also said she would report these issues and gave us coupons for $20 off our next stay. She should have given us the $20 off for this stay! Also, and this was a huge concern of mine, the side door that leads into the hotel was unlocked despite a sign saying that it was locked. I reported this several times and was told that it would be taken care of. The way it was taken care of was that masking tape was put over the sign saying the door was locked! We had four small children with us at the hotel and having this door unlocked made us feel very uncomfortable--knowing that anyone could walk into the hotel. The only positive thing I can say about the hotel is that the breakfast that was provided was adequate. They served a variety of things from Belgium waffles, toast, English muffins, blueberry muffins, cereal, yogurt, juice, coffee, tea, fresh fruit, etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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I hope you return and try us now that we are Days Inn and Suites. Security is something management takes very serious for both our guests and staff. The door in which you are referring to does work properly now, with cameras throughout the property. Our housekeeping staff is trained and held to very high standards, so those issues won't happen again either.
Our breakfast is still the same and am glad to hear your family enjoyed it. I truly hope to see you return with us when passing through again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC