I was a little worried after reading some of the previous reviews, so I called the hotel and spoke with Lori Hollifield, the Guest Services Manager. I voiced my concerns and asked if she could place me and my family in a quiet room during our stay. She was very helpful and happy to help us out. We were put in a room at the end of the hall facing out towards the pool. All of the rooms have balconies, and I would suggest requesting a room facing towards the pool rather than towards the parking lot if you like a quiet room. Our room was spacious and had two queen beds, a desk and chair, tv, dresser and a counter with a refrigerator under it. They do have a limited amount of microwaves available upon request, so if you want one I would request it when you book. The bathroom is a nice size, and there is a mirror and outlets outside of the bathroom so more than one person can get ready in the morning at the same time (nice for a family with teenagers). I thought the bedding looked nice and was very comfy, but was told that they're going to be putting brand new high quality linens and bed sets in every room - something to look forward to next visit. They provide a breakfast buffet on the weekends with an omelet/waffle station, hot sides, cereal, fruit, breads/pastries, juice, coffee, etc for $10.95/per person. They also have a bar & grill on site and serve dinner in the evenings in the dining area. A shuttle service is available to take you downtown for a small fee. If you prefer to drive yourself, it's a 5 minute commute into town to amazing restaurants and shops. Guests have access to the racquet/tennis club on the resort property. The gym is amazing and not your average hotel gym - it's a full-sized facility with really nice equipment. The pool is available until 8 pm to swim laps or let the kids have some fun. All in all I was very pleased with our stay. I didn't give it 5 star because of one thing: there was space around our door into the hallway, which may have led to some hallway noise had the hotel been at full capacity. I overlooked this because 1) it wasn't an issue during our stay and 2) I know it's on their list of improvements and will be addressed soon. Bottom liine: It's clean, convenient, a great value and I was very pleased with the customer service.
Rooms facing toward the pool are quietest. Call Lori Hollifield if you have any concerns or special...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 April 2012
Thank you so much for your comments and providing such a great overview of many of the things we have to offer here at the Crowne Plaza. You have highlighted many of our strong points and also clarified a few things that we are in the process of working on as we continue our enhancements. We look forward to a return visit from you in future, and let us know in advance if we can do anything to make your stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC