We stayed Feb 25 at the XV Beacon Hotel for my boyfriend's birthday. Funny enough, my boyfriend and I had a conversation earlier that day that good customer service seems to be non-existent everywhere. We were pleasantly surprised by our amazing stay at the XV Beacon.
First of all, I had contacted them on facebook saying "can't wait to stay with you this weekend to celebrate my boyfriend's birthday" They responded and said they were looking forward to our stay.
Upon our arrival, two men came out from the building, dressed very nicely and classy. One of them opened our doors of our car, the other unloaded our luggage onto the cart. They took our car for valet, and escorted us to the front desk.
Once at the front desk, we checked in and the man working there was extremely helpful with all the details of our stay and services available to us.
We then saw the concierge who booked a Lexus for us to take (it's complimentary!) to our dinner in the North End.
Were escorted to our rooms and our luggage was unloaded. Once in our room, the bell hop showed us all the awesome things in our room, which included a gas fireplace, stereo system, in room dining, mini bar and the privacy light (no crazy signs to put on the door).
Another man, who appears to take care of guest requests and room service, appeared during this time and brought us a few snacks complimentary. This included a chocolate dipped strawberry, chocolate dipped apricot, chocolate chip cookie and an oatmeal cookie with crasins in it. Ice was immediately fetched for us upon our request.
Within a few minutes, they came to our door again with a special chocolate cake and waters as well as a card wishing my boyfriend a happy birthday. I was very impressed!! I hadn't even requested this and they remembered my facebook post!
We went downstairs to get our car for dinner and the driver was waiting in the lobby for us. We took a spacious and comfortable Lexus SUV and it was nice ride to the restaurant. The car service does only run until 11pm, but they will call cabs for you as needed.
The room itself, was beautiful! Not much of a view (we were on the 2nd floor) but the gas log fireplace was awesome, the stereo was great and had speakers in the bathroom. The bed was comfortable as were the chairs in the room. There was a safe in the closet and plenty of area for storage if you were there for a long stay. The mini bar was by far the most impressive on I've ever seen. Everything from gourmet snacks, comfort food, varieties of wine, champagne, hard liquor, water juice and coconut water.
The bathroom was very clean and beautiful! The rain shower head was amazing and the jetted tub was treat in the morning before we started our day.
A newspaper of our choice was delivered for us the next day and they remembered our room and names during check out! I was so impressed that everyone here is so detail oriented! Our bags were placed in the car for us and the car was brought up to wait for us, while we enjoyed a delicious and leisurely brunch at Mooo... next door.
Overall, one amazing weekend in the best hotel I've ever stayed in. This will now be my new go to hotel for when I stay in Boston with your great service, excellent staff and a beautiful hotel in a great location! Thank you XV Beacon for an amazing weekend and for making my boyfriends birthday the best one he's ever had!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC