First the good, the hotel is quite nice and the rooms provide ample room to be comfortable. In my 4+ star hotel stays (St Regis, Waldorf Astoria, etc) this has to be the best staff in terms of vallet. Always on top of it, friendly, welcoming, helpful, and definitely left a lasting impression. If only the front desk staff had the same training they did. Our party found the desk staff arrogant for lack of better words. It was our first visit (which was noted on the reservation) and we arrived early seeking a check in. The agent said "you're early". I understood this, but he offered little solution. Present me with what you can do. Just was a negative start. I don t mean he needs to make a room for me, I just was wanting something friendly other than stating I was early. He took our number and said he'd call us when a room was available. Four hours later we got the call.
Again returned and still didn't get the warm fuzzies. Simply asked us how the zoo was and gave us our keys. No hotel info, no directions to our room. Nothing. And again, no thanks for my business. Guess I was just expecting a bit more from the reviews and category. I guess I have been spoiled by St Regis's mentality of making me feel like the place is mine and the agent giving me a tour of the place while walking me to my room. The property really is nice, but not sure I'd return. This "chip on the shoulder" was not with this agent alone, no front desk staff welcomed us or asked to assist us, it was the ballman both times who nudged an agent to check us in.
- Also Known As:
- The Us Grant Hotel
- The Us Grant Hotel San Diego
- Us Grant San Diego
- Us Grant Hotel
- Official Description (provided by the hotel):
- Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. The US Grant has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more less
- Reservation Options:
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