When I booked this hotel it was ranked #2 for hotels in New York, but by the time I stayed there in Feb 2012, it had moved to around #15... and im not sure if thats because other NY hotels are ramping up their game, or because Andaz Wall Street is falling behind on its usual standards... either way, its a step in the wrong direction for the Andaz Wall Street.
Location is great. Close to Line 2 for direct access to Midtown. Located just off Wall Street, so the area is tame compared to some of the more hectic hotel addresses in Midtown. At least this meant the area had a more exclusive, upmarket feel to it, which goes towards justifying the expense of staying at a place like this...
The lobby is not huge, but its modern enough, and its true the front desk staff dont actually operate behind a 'front desk' so to speak, but rather operate in a fashion that breaks down the barriers between hotel staff and hotel guests, which makes interactions with them more sociable than formal.
The room... is nice enough, but nothing remarkable compared to anything else you will find in New York. Except maybe the high ceilings. And the so-called 'free' non-alcoholic minibar, which has a decent assortment of free drinks (and paid alcoholic drinks), but the 'snacks' always consists of three items: a packet of vegetable chips, a mango muesli bar, and a small bar of dark chocolate. To the credit of housekeeping, this set list was renewed every day.
The room is a bit dark... the lighting is not as bright and comprehensive as other five-star establishments. Maybe they are trying to set a chic slightly-dark ambience. Whatever it is, it doesnt feel luxurious: it just feels half done. There is a large flat screen TV with a good selection of channels, which is good, but you are forced to trawl through about 4 or 5 different Andaz submenus before you can actually watch TV, everytime you switch the TV on. It doesnt even remember what channel you were on the last time you switched it on, which sucks. The bed is comfy enough, nice and big.
WiFi was free, but spotty, at best. My connection was fine while I was in the downstairs lobby, but everytime I was in my room, the connection was constantly dropping out, moving at a snails pace, or taking forever to connect. Sure, its free, but at least give me the option for a 'paid' WiFi connection for a fast and reliable connection. I think Andaz needs to fix this problem ASAP because wireless connectivity is a major part of people's daily routines.
I loved the bathroom: large, clean, and modern. To the credit of the Andaz Wall Street, the bathrooms in their guest rooms are well-equipped for providing a pleasant shower experience for their guests. This is important for me, so I really appreciated this.
The quality of the staff, like any large hotel, varies considerably. Some staff are very pleasant to interact with, and clearly have the right attitude and training. Others made me feel uncomfortable, primarily because they looked kinda grumpy and generally off-putting. Those looks and attitudes are fine on the street, at the local 2 or 3 star hotel, or in your personal life, but please don't trot around a high-end establishment like the Andaz Wall Street like some dispossessed street artist disgruntled with a world that fails to understand the complexities of your emotions and personality... two-thumbs down. To cite a particular example, one of the guys who delivered my room service on more than one occasion came across this way. I would much rather he left my food at the door, than allow that sourpuss into my room at the end of a long and tiring day for me...
To sum up, the Andaz Wall Street is everything you would expect from a trendy, modern, high-end hotel, comfortable, safe and clean, but unfortunately not as magical or innovative as I had once imagined the Andaz brand to be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC