Let me start off by saying I'm a platinum member of Starwood, so if I got terrible service, I can't imagine what an average visitor might receive, since these properties generally go out of their way to treat Platinum members well to encourage our continued repeat business. The property itself is fine, nothing fancy. Visitors should be aware that you'll have to pay for valet parking at $20/night.
The problem was when it came to our room, it was very cold (we stayed in December) and the heat was not working. We attempted to turn up the heat but it was not working. When we called for service, maintenance came up and informed us we were "doing it wrong" because we could only turn up the temperature 2 degrees at a time every hour. Um...what?I don't think that's standard heating practice, but maintenance certainly treated us like idiots for believing we could take the heat up from 64 degrees to over 70 degrees all at once. In the winter. How dare we! So we were informed that the heat would work "eventually" and that was that. The end result? Our room started out at 64 degrees (in December) and ended at 67 degrees in the morning. Needless to say, my young daughter was freezing, we were freezing and I can not recommend a hotel that gives such incredibly bad service to a loyal, frequent customer. Avoid.
- Also Known As:
- Sheraton Baltimore City Hotel Baltimore
- Sheraton Baltimore City Hotel
- Sheraton Baltimore
- Baltimore Sheraton
- Official Description (provided by the hotel):
- Sheraton Baltimore City Center Hotel offers a great location for business and pleasure. We're directly across from the 1st Mariner Arena and only 2.5 blocks from the Baltimore Convention Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Expedia, Starwood, Priceline, Otel, Tingo and Venere so you can book your Sheraton Baltimore City Center Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.