The redeeming qualities of this hotel are its location in near City Market in the historic area, and the friendliness and graciousness of the employees. We reserved what was advertised as a "2 bedroom penthouse suite". I contacted the hotel prior to booking on-line, and was told that the suite had only 1 bath but was 2 bedrooms. What I was not told, and what we did not learn until we arrived and had already checked in, is that the room is NOT 2 separate bedrooms, but is actually one bedroom and an additional open loft over the den area which is reached by a narrow metal spiral staircase. Not a good choice for either me or my traveling companion, I ended up leaving all luggage downstairs on the desk and in the floor and taking to the loft only what was necessary for sleeping. Because we were only staying 2 nights and did not expect to be in the room much during the daytime, we decided to go ahead and stay rather than asking for a refund and moving to another hotel. We wanted and were expecting from the description 2 separate bedrooms to which we were able to close the doors and have privacy. Additionally, while the suite had a bathroom with shower, vanity and sink as well as a separate vanity and sink outside of that bathroom, both the bathroom AND the additional vanity and sink were INSIDE the one downstairs bedroom so that the person using the loft had to always go into that downstairs bedroom and disturb the privacy of the guest using that room. This room set-up is only good for very intimate guests or maybe a family with a child using the loft. Frankly, I wouldn't want a younger child climbing the spiral staircase.
As if this wasn't enough, there were 3 flat-screen TVs in the suite: one in the den area, one in the downstairs bedroom and one in the loft. The one in the den had only static and never a picture, and the one in the downstairs bedroom only had a clear picture on 3 channels. The picture came and went, not staying focused for more than a few seconds at a time. The only TV that worked was in the loft. I called the desk about the downstairs TVs the evening of our arrival and a maintenance employee came to try and fix the one in the den. He was unable to do so, so said someone would be in the following morning to either fix them or allow us to move to another room. No one ever came, although I told the front desk attendant again the next day at 2:00pm and again later in the evening. Needless to say, the TVs were never fixed and we heard nothing else about it from the management. Additionally, in the loft the socket where the TV cable was plugged in was hanging out of the wall, and the lamp on the front side of the bed did not work at all even though I tried changing the bulb, etc., leading me to believe the socket was not working. This was also reported to the front desk, but no attempt was made to fix it. The shower water pressure was not great, and there are no soap dishes in which to place the provided hand soaps, causing a soapy mess by the sinks. Also the sheets were in pretty poor condition -- discolored, wrinkled and thin. I actually wondered if the sheets on the loft bed had been changed after the last guest, but did not see any dirt, etc., only the discoloration from age, laundering and use. The loft bed was comfortable, but the pillows were not. The towels were nice and white, but rough textured. Of course, I know that there are laundering standards which must be followed by all hotels and can sometimes cause this unless extra efforts are expended to soften the linens. There is a microwave and a 4-cup coffee pot with coffee and 2 cups provided, as well as a nice-sized refrigerator. Counter space is very limited and the coffee pot sits atop the microwave. For a short stay of a day or two, this should not be an issue for guests. The carpet in the suite was absolutely filthy (neither of us walked around without shoes because it was so obviously dirty) and was wrinkled in places, including by the door leading to the hallway, and the loft smelled of stale cigarette smoke although the hotel is advertised as smoke-free.
The hotel provides a continental-styled breakfast in a large, nice dining area. It includes cereals, a variety of breads for toasting, pecan twirls and small doughnut pastries, biscuits and an accompanying item. During both mornings of our stay, the accompanying item was gravy, but we were told they sometimes offer a breakfast meat instead. There are also jellies, butter, cream cheese, etc. for the breads. Coffee (regular and decaf), apple and orange juices, both skim and whole milk, waffle making facilities, batter and syrup are also provided. My only complaint is that the tongs for the pastries are handled by everyone, and are then placed back inside the bins and layed atop the pastries, so all those germs on the handles are placed on top of the open pastries. Not very sanitary. All of the attendants we encountered during the breakfast service were very pleasant and friendly, and made certain guests had what they needed.
I read on the hotel website that the hotel was being renovated, but did not see this going on so am not certain what renovations are being done. There was no ice on our floor of the hotel, so one had to go to another floor to find any. The one elevator used for the rooms in the main wing of the building and located by the front desk is extremely slow, and we were told there is another elevator in another wing of the hotel. There is a nice bar located in the front lobby. Regular coffee and cold water are also provided in the lobby 24 hours daily, free of charge to hotel guests. The fee for the parking garage is $10 per night, and one should be cautious when using the garage. The driving path on the ramp is narrow, as are the spaces, and there were vehicles parked on the only entrance/exit ramp, making it basically one way. It is necessary to have a card key from the hotel to both enter and exit the garage gate. There is no security for the garage and it is open, allowing anyone to walk through.
I must say that the hotel management was pleasant when speaking with us regarding the problems with our suite and, after I asked for a refund of one night's room charge, was gracious enough to oblige. As I told the manager, I was unable to find anything on the hotel's website that indicated the "2-bedroom penthouse suite" (which definitely is NOT a penthouse, and is nothing more than a regular 4th floor of the hotel with no ice available) was a bedroom and open loft with spiral staircase. Anyone with accessibility issues, or anyone expecting 2 separate and private bedrooms, or anyone who would not want to enter the other guest's bedroom to use the bathroom or sink facilities, would be very disappointed if they booked this room.
On another note, there is a Concierge located in the hotel lobby. This person is not an employee of the hotel, but works for the tourist commision in the area. She (or he) is a valuable resource in you want information regarding what is available to see and do while visiting, can help with ticketing, reservations, etc. The ladies working while we were staying at the hotel were able to provide us with great assistance.
- Also Known As:
- Inn At Ellis Square Hotel Savannah
- Inn At Ellis Square Hotel
- Days Inn Savannah
- Hotel At Ellis Square
- Ellis Square Inn Savannah
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