I came for the Essence Festival and the hotel sits in a the perfect location relative to Bourbon St. (Two Blocks), the Super Dome (10-15 minute walk), and the convention center (15-20 minute walk). My room with two queen beds was extremely spacious. The housekeeping staff exceeded my expectations. The free breakfast was very nice. I appreciated the variety including the waffle maker. The real reason for this review is the staff went over & beyond with helping me retrieve my tote bag left behind in a taxi cab. My iPad, concert tickets, and plane ticket was left behind. I panicked. I cried and I was the blame. Of course I couldn't remember the name of the cab company, driver, or cab#. Everyone from the bellman, the front desk, valet parking, and the manager assisted. It was a Team effort. They gathered names & numbers of the area cab companies. We called them looking for my items and had no success. The valet person suggested that I review the camera footage to see if we could at least capture the cab #/company. The manager Jeff & I reviewed the security footage together. To make a long story short while we were reviewing camera footage the cab driver called the hotel to say he had my bag. The staff went out of their way to help me when there was ZERO obligation to do so. I will forever be grateful for their determination to save the day.