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Reviewed December 6, 2014

I was on a short trip to Anchorage and had a room on the 3rd floor, facing the mountains. The room was large and clean, and I immediately liked that there were many available outlets on the desk and night stand to charge my devices. The bed was comfortable, and I slept great. The real standout is the customer service at this hotel - it is outstanding! I've traveled a lot, to cities both larger and smaller than Anchorage, and the experience I had with the staff here was the best I've ever had. The front desk attendants always had genuine greetings and smiles, and were always happy to assist. To my surprise, the housekeeping staff was also just as friendly, as well as my waiter when I ate dinner at the hotel restaurant. I could tell that everyone truly loved their jobs. Speaking of the restaurant, I was feeling tired and decided to have dinner at the hotel one night. I am glad I made that decision - the waiter was perfectly attentive; always making sure I had what I needed, made suggestions, and was very congenial. I tried their "famous chili" and it was amazing! I should have gotten a bowl of that, instead of a cup. I want some now, just thinking about it. I also had the Fresh Catch BLT, which was also great. It's hard to find a good fish sandwich, and I will be returning for this one. I was very pleasantly surprised at the high quality of food at this little hotel. If I were to give some constructive criticism, it would be that the rooms could use better soundproofing, but it's not too bad. Also, I had breakfast there one morning, which was good, except for the fact than when the waitress forgot my toast, and I asked her for it, it took her a while to remember to bring it to me. When she did, she apologized for forgetting, but it was cold and hard. I would have rather waited 2 more minutes for warm toast. Those things were totally forgotten when I discovered their shuttle service. Their shuttle service will drop you off and pick you up from a number of locations around town. The drivers were all great (remember to tip them!), and since I didn't have a car, I really appreciated this service. Overall, the staff at hotel really made me feel like I was part of their family, which as a frequent traveler, is something I can't say I've felt very often. Highly recommend!

Date of stay: December 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank SomeoneWithTastebuds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded December 16, 2014

Dear MJS444,

Your recent review has me very excited to work with such a great team here at Hilton Garden Inn Anchorage. From the friendly, complimentary transportation, to the delicious food in the Great American Grill and of course the team of courteous employees that make your stay an excellent one, we are glad your stay was one to make you feel at home. I'm glad you felt very comfortable in your room also, but I'd like to inform you that they will get even better within the next two months as we will be going through a small renovation in the sleeping rooms. Please feel free to contact me directly if you have any other comments, or if you'd like me to make a reservation for your next visit to Anchorage. Erik.Mendoza@Hilton.com or 907-729-7000.

Sincerely,

Erik Mendoza
General Manager

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Reviewed November 28, 2014

Hotel is very clean and modern. Rooms are clean and roomy. Fitness center, pool are nice and larger than most. I was on bottom floor and there was quite a bit of vehicle noise in the parking area all night. Also, the water from rooms above me would run through the pipes in the wall which were right at my head in the bed. Didn't sleep well. Nice hotel though, and I would avoid the bottom floor next time.

Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Norman A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded December 3, 2014

Dear Norman A,

We'd like to thank you for your comments here on TripAdvisor about our Hilton Garden Inn Anchorage. When visiting our hotel, I advise that you ask for a room with an odd number on an upper floor. These are definitely our quieter rooms away from traffic. We are glad you were able to enjoy our pool and fitness center. Please let me know if you have any other questions or comments by emailing me at erik.mendoza@hilton.com or by calling 907-729-7000.

Sincerely,

Erik Mendoza
General Manager

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Reviewed November 27, 2014

My husband and I only go to this hotel now, after trying out several different other ones in anchorage. the price is reasonable, and the place is just so nice. Beds are always clean and crisp and very comfortable. Staff is very professional and genuinely nice. Their food is really good! They have the Hilton honor rewards program, so worth staying there for that reason as well. Husband and I always joke that wouldn't it be wonderful if they could just sell us one of their rooms and we just live there. life would be good...

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Zina B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded December 3, 2014

Dear Zina B,

We are extremely happy that we are your "home away from home" when staying in Anchorage. Unfortunately, we can't sell you one of our rooms, but we can definitely continue offering the best services possible and a very nice meal for breakfast and dinner in our Great American Grill. Our team is here to make your stay an excellent one! We hope to see you back again soon.

Sincerely,

Erik Mendoza
General Manager

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Reviewed November 24, 2014

All staff very welcoming and accomadating in everyway through out my week long stay. Shuttle was always prompt, friendly and acted and drove professionally responsible -- a valuable service and in itself worth the stay.

Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Cal MR P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded December 3, 2014

Dear Cal MR P,

I'd like to thank you very much for your comments about our Hilton Garden Inn Anchorage. We strive to give the best guest services for all guests to have an excellent stay. We are glad you were able to take advantage of the complimentary transportationand we hope to see you back again soon.

Sincerely,

Erik Mendoza
General Manager

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Reviewed November 22, 2014

Jaime was the waitress on duty the morning we checked out, she is always very friendly. good selection of breakfast items include eggs benedict and omelets, fruits, cereals, muffins, bacon, hash browns.

Date of stay: November 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank B8014ZHpatriciam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded November 24, 2014

Dear Patricia M,

We are glad you were able to enjoy our Great American Grill breakfast buffet and of course Jamie, your server. We look forward to your next visit and I hope to be able to thank you in person, for your comments here on TripAdvisor.

Sincerely,

Erik Mendoza
General Manager

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