I moved into the Lofts in March for a six month extended stay. I was excited about the opportunity to get in on the ground floor of a new, hip rental community, which, I was told, would have a saltwater pool, indoor walking track, and debit-operated laundry facilities. It is October and none of the above has yet materialized. Furthermore, the property is poorly managed and even more poorly maintained, to the point where I was embarrassed to have friends over (one referred to it as "a cross between Charlie and the Chocolate Factory and The Shining").
For starters, there is trash everywhere. Beer bottles, pizza boxes, spilled food, and bags of residents' personal trash were left to pile up next to exterior and interior trashcans. The entrances were littered with layers of cigarette butts that would float around in puddles when it rained. Try tiptoeing through that mess every time you come home. There were two dumpsters in the parking lot, both literally overflowing with unsecured garbage. My car received two flat tires from what I assume was the abundant construction refuse littering the pavement, and there was an inoperable vehicle with three flat tires parked directly beneath my window for the duration of my stay (six months). Informing the front desk did nothing.
Rules were unenforced. In theory, the property is "nonsmoking", however residents frequently smoke indoors, sometimes hanging out of their windows, sometimes not. As others have noted, parts of the building reek of cigarettes. Loud domestic disputes are common, as is partying outside in the parking lot (shrieking, beer bottles shattering, puking, etc.). People frequently shout to others from their windows or toss out keys, wallets, and other requested items to friends below. Residents knocked on my door and ran away for entertainment, shouting profanities when I stepped into the hallway (the front desk claimed they were pizza drivers). Skateboarders regularly utilize the steps, and it was rare I was able to enter the building without passing through a cloud of secondhand smoke from the residents who congregated there to light up. It was to the point where I would have to excuse myself while stepping over people as they sprawled out in their pajamas in front of the door.
Security has been a constant concern. I was once awoken by staff pounding on the door next to me in an effort to oust a homeless individual. When asked how he had gained entry, the man responded that the doors were open. And they often are -- either propped open by the carpet or simply not locked. When rooms are being worked on, those doors are left open as well. Maintenance has entered my room twice without a work order and without knocking or otherwise announcing their intent to enter. The first time I was naked.
I was locked out of the building two or three times a month due to constant key encoding issues. Once in the middle of a snowstorm. The front desk was closed at 5 PM (they now have a 24 hour front desk, cool), and the man who answered the emergency line responded that he was in Girdwood, and it was snowing there too. I had to literally walk around the perimeter of the property (which is pretty spread out) through unshoveled snow banging on every door until someone opened up. My next step would have been to call the police.
Other notable issues included false fire alarms up to five times a day during the summer, dangerously insufficient parking (I was literally unable to exit the parking lot on more than one occasion, cars would make up spots left and right), useless internet, out-of-order soda machines, ice machines, laundry machines, etc. (I once put a wet load of laundry into the sole working dryer only to discover it too was inoperable, and wouldn't be fixed until two days later). In that vein, maintenance requests took a minimum of 48 hours to complete, and only after I would call the front desk to remind them of the first time I called. Case in point: This past Sunday morning, I asked that maintenance put my closet door back on track. On Monday evening I returned to my room to find it wasn't fixed. When I inquired at the front desk, the girl said she "hadn't heard of that" and she "doesn't work mornings". No log to check, no tickets, no nothing.
These problems were recurring for the duration of my stay, right up until I checked out, and the overwhelming majority were completely unrelated to the "remodel". I was never offered compensation for any of these experiences, just an admonishment from management that I was welcome to leave if I was unhappy. On the day I checked out, I was even berated by the owner for taking pictures of the dumpster. (Incidentally, he blamed the mess on lazy residents and repeated to me that if I was unhappy with the place I should leave.) If you're looking to rent downtown, check McKinley Tower or Inlet Towers, they are both cleaner, safer, and generally nicer properties. Or consider buying. I am now paying less in mortgage for a nice one bedroom condo in West Anchorage than I did to rent a trashy efficiency at the Lofts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 October 2013
Lauren, again it is sad it came to this. You stayed with us for 8 months and let us know of two issues you have had during your stay, which we thought we took care in a professional and timely manner and if there were any other issues, all you had to do is stop by the front desk and let us know. We care so much about our tenants and guests that the last thing we want from them is a bad stay. All the trash pictures you have posted were when more than 30 rooms moved out of extended stay and we took care of the trash right when it got the overflowed. You posted pictures from months ago and it breaks our heart that you would share the old and none of the new improvements. You came in when we first took over the property and it would’ve been nice to share the parking lot being repaved, the lights in and outside the building being replaced, the improvements and construction we did in all of the rooms (Added kitchenettes, European platform beds, new lamp shades, brand new linens, and slowly adding flat screen TV’s) all brand new plumbing throughout the building, the entire lobby being remodeled, the "this is a non-smoking area" signs we put up that really helped with cleaning up the walk ways and guests throwing butts on the floor, and when you dropped your credit card in the lobby and a nice community member turned it in and we kept it at the front desk for you. None of this was mentioned, you were a great tenant and we are doing everything in our power to make it a great building and community for all our guests and members that want to stay with us. Good luck with everything.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC