I love Malta and go many times but honestly I am not fussy but NEVER STAY HERE!!!! When we arrived the appartment was not "cleaned" or "ready" booked to stay in the Self Catering appartments as find t easy with kids. Had to wait 3 hours for the appartment to be ready. Had a look around the pool area as my son just wanted to go in the pool as most 11 year olds do, oh my god i got a paddling pool bigger than the pool!!!!! All the sun loungers were mouldy, there was rubbish all over the "pool Area".
When got key to the appartment, the door was like a prison door, walked in the sofa was ripped, the furniture throughout the appartment was chipped and dirty... All the glasses and plates etc were chipped and dirty. The cooker, well if that what you could call it was mouldy. The fridge was dirty and mouldy. There was marks all over the walls and all the curtains were dirty and hanging off. The bedroom area was dirty, blood on the 1 set of drawers, Fag burns in 2 out of the 3 beds bedding!!!! Ceiling fan was showing all wires and was very noisy and looked like going to fall of when turned it on. There was damp and mould all over the walls. The radiator or whatever it was that was in the bedroom was dirty and rusty... thebathroom well toilet hadnt been cleaned, mould on all the bath tiles and shower curtain. dirty bath. The balcony was dangerous all all dug up..oh the list is endless....please look at my photos.
Went straight to reception who were the most ignorant people i have ever met in Malta (never found people n Malta anything but helpful before) tried to explain that t was not acceptable, eventually got showed another appatment which was over a main road but was just as bad and also had more mould and damp than the first one. Contact the rep in malta who was too busy!!!!!!! Tryed to speak to the manager, what a waiste of time, the receptionist just informed me that "I get what I pay for" I could of hit her, no one in their rite mind would pay for that. Then the only person available to speak to us was the "Beverage Manager" and he accused us of dirtying the appartment ourselves.
Trying to get moved was proving a nitemare, contacted "SUNSAVE" who i booked with who were passing me from one department to another and told me they would get back to me that day, never did then when rang back for the 4th time they had shut..... Had to sleep in the appartment that nite but stayed out late and up early didnt unpack... Next day SUNSAVE said they had no other places to move us, but when i rang a different department and acted as if i wanted to book a hotel wow they had hotels. basicaly in the end I had paid "Sunsave" for my holiday to CANIFOR and cause they wouldnt move me I had to pay "SUNSAVE" again to go to another hotel. So ended up a very expensive holiday. We moved to Seashells @ Suncrest and what a lovely hotel (4star like the Canifor)
When speaking to other guests at the CANIFOR i couldnt believe the storys....1 couples bed was being held up with boxes!!!! The staff were know for stealing, one couple had all there electrical equipment stollen out of ther room. Someone else had their safe stolen off the wall!!!!
This hotel should be closed down, the first 2 days of our family holiday was ruined.
The second day when i went to get my cases out of the appartment the housekeeper had been in to make the beds but did not clean anywere that i complained about, unbelievable.
I have stayed in 2 star accomodation before now and have never ever seen anything as bad as this...... I love Malta and have stayed in many places but I do warn you if you stay there espeally if you never been to Malta before it will put you off and that is a shame. Please dont read this and think that i am just a fussy guest as i am not but do expect clean and helpful staff and the CANIFOR is not clean and the staff are the rudest I have ever met.
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