We stayed at the St Anthony in 1998, it was exquisite hotel back then. This week we had hoped to repeat our experience, but were sadly disappointed. Will start with the good things about the hotel before describing the disappointments. The services are very good offering valet parking, and bell hops. The hotel is historic and was beautifully decorated. The bed was very comfortable for my wife(she gave it 5 stars), but too soft for my liking (i give it 2). The location is 2 blocks off of the river-walk, not at all inconvenient. The pool area is clean and open from 6 am - midnight, and there is a fitness room, open 24 hours.
The problems with the hotel are telling of very poor management. We witnessed the valet group were playing a constant game of adolescent goofing, it wasn't until our departure that we witnessed a single valet professional. Who manages this group? They are the front line of customer service and they acted like immature high school boys goofing around. We had to request bellhop service at the valet, and had to wait for them, in 1998 we were greeted by a bellhop upon arrival. The lobby area was showing signs of use worn furnishings and elevators were in a poor aesthetic state. In the room: The carpet was worn, furniture was torn, water stained lampshades, furniture seriously dinged and damaged, drawers did not close, cabinet doors wouldn't close, cheap plastic toilet seat that slides around, some lights were burned out, and some power outlets weren't working. The furnishings were merely a shadow of their former grandeur, it was very sad to see this wonderful hotel being so neglected. Compared to other comparable hotels they fell short of some basic services, like complimentary in room internet. They charge 9.95 per day, an absurdity in this day in age when even McDonald's or a motel 6 offers free in room wifi... Also, the maid service rang our bell repeatedly at 8:50 am (check out time is noon). I have only seen maids do this in understaffed hotels where they have a lot of rooms to clean ,another sign of poor management. Although this was once a true luxury hotel, it is no longer, you could have a better hotel experience at a local super 8 for a 1/4 the price and receive a complimentary breakfast as well. Shame on the owners and management of this building.
There are better hotels nearby that offer the same services, only with well maintained and clean roo...
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