“Demand to see the room first inspect and get the name of the maintainance supervisor.”
The stay at LaQuinta Inn Lackland San Antonio TX was awful.
After arriving very late at night we were given a room with a TV that didn't work, no microwave oven, no small fridge, no fan in the bathroom. I was horrified when I inspected the ironing board which I wouldn't have placed my shoes on let alone clothes. After complaining to the receptionist who replaced the ironing board altogether and assured my husband and me that a maintance worker would repair the TV in the morning. The TV was never fixed, but we were offered $30 deduction from the bill. The next day a long brown human hair was left on the bathroom sink! What! My husband and I are African American, he is nearly bald and I wear dark brown nearly black braid extentions! Upon turning on the heater a foul burning smell fumed and we were told is was due to other guests burning waffles in the lobby! Then next day I asked to change rooms and was assured by the receptionist that the room would be ok... When I checked later on that afternoon the bed didn't look has if the sheets had been changed and the bathroon hadn't been cleaned and what looked like feces had been left on the toilet seat.
At that point livid, I asked for the manager or someone in charge and insisted they come an see for themselves... I asked the maintainance supervisor who accompanied to the room how would he feel if his mother, daughter, aunt or any loved one were treated like this? After inpsecting this room the maintainance supervisor apologized and gave me another room. FREE OF CHARGE! The othe new room had a nice iron, ironing board, fan in the bathroom, cable TV, no burning smell in the heater. AND a microwave oven and mini fridge. AND the room was clean!
I asked this maintainance supervisor at LaQuinta Inn, Lackland San Antonio TX why didn't we recieve this service at first? He said we had to ask for it. What! I thought that good service was what we paid for in the first place!
The location of this Inn is conveniently close to Lackland Air Force Base and had my husband and I known the city of San Antonio better my husband and I would have just gone to another place to stay. But when you are visiting a place for the first time and don't really know your way around you find yourself at the mercy of people that don't seem to care.
Just because LaQuinta Inn has a convenient location doesn't mean they can get away with being careless and sloppy.
The health department should be notified. I don't know why they get away with calling it an Inn.
We came from California to celebrate the graduation of our daughter. The stay at LaQuinta Inn Lackland San Antonio TX added unnecessary discomfort and stress to an otherwise joyous occasion.
Please tell a friend.
Demand to inspect the room before you go in and make sure to ask about ammenities.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC