I stayed here with a friend for a wedding in San Antonio. We reserved the room for two adults and two beds, and when we arrived at the hotel they only had a tiny room with one double bed. A double bed! That is small to sleep in with my wife, and especially way to tight of quarters for another full grown man! When they said they would send up a rollaway bed for use, which mind you is nowhere near as comfortable as a real bed, and then they had the audacity to CHARGE us for this 'bed.' This on its own was outrageous, but the room itself was absolutely tiny and when the rollaway bed was in there we could not open the door or walk around.
Had this been the only issue I might go back, because the location is great, but it took over twenty minutes to check in with a line of THREE!!! guests. There were people behind the desk, but nobody seemed to have a clue about what they were doing. Check out was even worse. The staff's incompetence was on full display, as the line was about thirty people long, with over an HOUR WAIT!!! That is not service that is a just TERRIBLE!!!