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All reviews menger bar teddy roosevelt colonial room mango ice cream colonial restaurant ghost tour historical hotel the river walk lots of history alamo plaza valet parking rooms are small the location is perfect love this hotel valet service riders lobby
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Reviewed March 25, 2012

We stayed at the Menger Hotel 2-28-12 and had a very nice stay. We arrived alittle early, parked the car, and checked in. Our room was ready. We were on the 2nd floor and had a balcony overlooking the main street. The location was great, we walked everywhere...even in the rain! The room was nice but our toilet did make a noise right after a flush! Hubby and I had just gone to bed when we heard something fall over in the bathroom, investigated but everything was inorder! Maybe a former employee from years past??? We would stay here again, very pleasant staff. We love San Antonio!

Date of stay: February 2012
  • Trip type: Travelled as a couple
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Thank marian p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded March 26, 2012

We are pleased that you took the time to share your experience with Trip Advisor.
As a historic property, we have a variety of rooms with different views and sizes. The alamo Plaza view is very popular with our guests as it is located in the orginal area of the hotel.

We hope when the opportunity arises for you to return to San Antonio, the Historic Menger Hotel will be your hotel. of choice.

Best regards,
Hector R. Venegas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2012

I have stayed at the Menger several times over the years and have always enjoyed it, this past weekend being no exception. But the Menger is NOT for everyone, it was built in 1859, please keep that in mind if your considering a stay. Even the "new" part is dated, I myself prefer the original section but I also know what to expect, a small room with a somewhat outdate small bathroom, floors that creak and old but clean carpet. I like that sort of thing (especially the Menger Bar which is just fanatasically dark on a hot Texas day). If it's not your style then your headed for disappointment. It is literally right across the street from the Alamo and a very short walk to the heart of the Riverwalk. This weekend's stay was in room 4020 (the old side), king bed was comfortable, older/scuffed but functional desk, side table, sitting chair, tube TV, hair dryer and lotion. Had a grand time and wished I had seen the ghost.

Date of stay: March 2012
  • Trip type: Travelled as a couple
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2  Thank Frank U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded March 26, 2012

We are pleased that you took the time to respond to Trip Advisor regarding your stay.

The ladies and gentlemen of our staff are dedicated to preserving the history and are pleased that our efforts are recognized.

We hope when your travels bring you back to San Antonio, you will once again choose the Historic Menger Hotel.

Best regards
Hector R. Venegas
General Manager

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Reviewed March 21, 2012

Let me make one thing clear right at the start - we were meant to be here on business for a conference but actually ended up not even staying here, thanks to the issues dealing with the Menger Hotel. We were travelling from the UK to attend a conference at the Menger. Due to the costs involved in a transatlantic trip we overran the deadline for booking rooms at the conference rate. However the conference organiser had spoken to the hotel and was assured that rooms were still set aside and that we would indeed be given the con rate - but we had to call the hotel to book and ask for the con rate. So I did that, only to get a flat (although polite) refusal from rep Sascha. I tried to explain that the con rate was assured by the Events person at the hotel, but Sacha had little interest or intention of either giving me the rate or trying to find out information. Why can't a rep take just a few minutes to check something? I was offered a rate of almost $200 per NIGHT instead. Incidentally the online booking system showed NO rooms available at all, so it's highly likely these were indeed the rooms set aside for the conference, except they had no intention of giving them at the agreed rate.

I do not like bad customer service. Customer service is not just about being polite, it's about behing HELPFUL and showing a desire to help customers. I am so against poor service that I refused to stay there period. An email later to the CS manager did get a back-down and an agreement to honor the rate, but by that time we had made our minds up and decided to stay in Dallas and just come down for the last part of the conference - an awards banquet on the evening of the last day. We stayed at the Hilton hotel that night after it.

But it doesn't end there. Traffic in downtown San Antonio was so bad it took us over 15 mins from the freeway to go the short few blocks to the Menger. Street parking is non-existant in San Antonio so we drove to the hotel car park, to be told it was valet parking only, at $15. We were cutting it fine for time so we took that and got into the ballroom for the evening. Dinner was a pre-ordered meal - each person ordered their food from a choice well in advance of the conference. Yet the hotel still got it wrong and started serving a beef entree all-round, when many had chosen chicken. We had to wait while the kitchen got the chicken sorted out. How on earth can you get a fixed-numbers, pre-chosen meal serving wrong??

San Antonio looked beautfiul and I'm certain it is. In fact we do plan to visit again to take in many of the sights that we would have taken this time round, but we will not be considering the Menger Hotel for accommodation. It's clear from this experience that there's some apathy there, and apathy + customer service does not mix well.

Date of stay: March 2012
  • Trip type: Travelled on business
    • Value
    • Service
3  Thank Jim B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded March 26, 2012

I would like to thank you for sharing your experiences with Trip Advisor and apologize that we were not able to meet to discuss your experiences.

I was pleased to know that a manager was able to contact you directly and regret the solution did not meet your expectations. Please accept my sincerest apologies for the situations that incurred during your reservation process and our banquet services.

We hope when your travels bring you back to San Antonio, you will reconsider and provide us with the opportunity to be your hotel of choice.

Best regards,
Hector R. Venegas
General Manager

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Reviewed March 18, 2012

The Menger hotel is a family tradition; we haven't considered another hotel in San Antonio since our first visit since 1994 with our children and we have always enjoyed our stays at the hotel.
After 5 years, my husband and I just spent a couple of nights there and noticed that it hasn’t been kept up to the hotel standards, our room smelled damp.
We always eat at the Colonial Room restaurant, and this time we were a bit disappointed that the array of pastries that once were displayed at breakfast is no longer offered. Our waitress was very accommodating and attentive and she offered us substitutes. Glad to see that homemade ice cream is still offered at the lunch buffet. We also miss the beautiful green walls in the restaurant; otherwise, the atmosphere is still exceptional. We still plan on returning.

Date of stay: March 2012
  • Trip type: Travelled as a couple
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2  Thank Mschoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded March 26, 2012

I truly thank you for sharing your experience of your stay with Trip Advisor.We are always pleased that families such as your traditionally enjoy their return and they notice the differences.

We are in the process of a renovation in the rooms and are excited about the changes.Our Colonial Dining Room buffets offer a various items and we also have a menu service. We appreciate your comments regarding the pastries. Your comments will be shared with the ladies and gentlemen of the Colonial Dining Room as our committment to excellence is reinforced.

Thank you again for your comments and we look forward to your return visit.

Best regards,
Hector R. Venegas
General Manager

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Reviewed March 16, 2012

I stayed 3 nights at this hotel and had mixed feelings about it.

I will start with the positives:

The Mengor has a great location. It is within walking distance of the Alamo, Riverwalk, Mall, Convention Center, Ripley attractions, and many other places. Also there is a lot to look at while walking around the hotel. Heated outdoor pool, hottub, fitness room (few cardio machines) and a good restaurant. Also the staff is very friendly.

Now with the negatives:

They charged $27.03 per day for parking. This is not optional since there is nowhere else to park. Also they do not tell you the price of parking until you are checking out and are paying for it. If you are planning to stay here, make sure you factor this into your decision when looking at the price of the rooms so that you don't leave feeling ripped off like I did.

Also the room itself is very small considering the price per night. Just the room alone would make me believe this was a 1 or 2 star hotel.

Date of stay: March 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tiger52680
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded March 26, 2012

I appreciate you taking the time to share your experience with Trip Advisor.

Several commercial parking areas are available within walking distance of the Historic Menger hotel and our valet service provides in and out privileges at a daily rate and are comparable to downtown hotels.

We hope when you return to San Antonio, you will once again consider the Historic Menger Hotel as your hotel of choice.

Best regards,
Hector R. Venegas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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