Second stay at this property. We love Santa Fe, the relaxed lifestyle, etc. Unfortunately, the El Dorado was doing construction on the roof...beginning at 7:00 AM on a Saturday. We were on the top floor. I don't sleep late anyway, but the drilling/sawing was so loud in our room that the person at the front desk couldn't even hear me on the phone. It also went on all day...so we effectively didn't have a room we could use on the Saturday of our stay.
Also, the personnel could have been more understanding. No explanation. The only concession was that they apologized and didn't charge for parking. I assume they knew there would be roof construction going on...they should have not rented the room at all. If it was emergency construction, then they should have compted the room for one night at least for the inconvenience.
Room service also botched an order...delivered it about 2 hours late, and after we had to leave for a wedding. They didn't charge for it, but that is just common sense...don't charge for something they didn't do?
The location was fantastic. It is very accessible and is a very short walk to the Plaza. And the Nidha Spa was OUTSTANDING!!! The Nidha Spa was probably the best part of our trip. Our room was beautiful (other than the construction). It had a kiva fireplace and a balcony with a wonderful view of a beautiful city.
We will definitely go back and we loved the Nidha Spa, but we might check out a different hotel. We didn't eat at the hotel, but the Old Home restaurant looked great.
- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe
- Eldorado Hotel & Spa Santa Fe, New Mexico
- Official Description (provided by the hotel):
- Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. ... more less
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