This is the second time in 2 years that we have stayed at the Aqua Waikiki Wave. The location is great and central to everything you want to see in Waikiki. The rooms are quite big compaired to other hotel rooms in Waikiki for buildings of the same age. The house keeping staff were always very nice and took an interest in how are vacation was going. As well they would ask if we were enjoying our stay with them. The rooms were always made up like it was the first day we got there. The rooms come with a small Fridge, Microwave and Coffee Maker, so you can make/have a few items to eat in your room to stretch your budget. The linen was always impeccably clean and changed quite often. As I know, because my four year old or myself seem to spill a little something every-other-day on the bed, but not big enough too really notice. We would always come back to find fresh linen that afternoon on our beds. I can't say enough about the staff there, they really made our stay great. They always greated us with a big smile and assisted us with every request. We especially like James and William, the Bellmen up front, James always made my little guy smile & would joke around with him and he was always so happy and nice to talk to. He is quite a character. Also Isaac, at the front desk, was super helpful with any questions we had about the hotel and the whole of Waikiki. He always gave us great tips on things to do in Hawaii. He remember us from last year and we were greatful to him then, as he told us not to buy our food and the FOOD PANTRY just down the street, but to go to the SAFEWAY just a little northwest of the resort. That tip saved us a large amount of money and made the FOOD PANTRY look like a big rip off. Bring your Safeway Club Card or if you don't have one get one. You save even more there if you use it. Sometime $40 a trip to the store. So Isaac and James were probably some of the biggest reasons we came back to the Aqua Waikiki Wave, as well as the rest of the staff. I recommend packing light to Hawaii as there are amazing bagains everywhere. We learned our lesson from the previous year. As good as I felt about all the bargains we found at the DSL (duty free shops just around the corner) and Waikele Premium Outlets Mall, I felt bad for William who helped us with our bags when we were leaving. They were all pretty heavy but he did not make even a peep about it. We also learned from last year to pay a bit more and go up to the 11th floor. Last year we were on the sixth and the Night clubs on Friday night get pretty loud and the base from the music seems to transfer to your bed. This year up higher it was not even an issue. We slept soundly in their VERY comfortable beds. My wife was just 5 months pregnant when we got there and was having a tough time sleeping at home. Once we were there, she commented that she had had the best 2 weeks of sleep in the past 4 months. When we got home the other night, she said she missed the hotels bed. There is also a great massage place just off the lobby of the hotel called the "BARE FOOT MASSAGE". Again for value it cannot be beat. For $35 each, my wife and I were treated to around 45 minutes of head, neck, back, leg and foot massage by Jessica. So for Location and Price, I don't think you will find a better deal than the Aqua Waikiki Wave. As for cleanliness and the staff, they are truely a FANTASTIC BONUS, that should make the hotel more like a 4 star. Obvioulsy a credit to the Managers treatment of the staff, as they seem to like their jobs very much. Thanks guys we will be back again next year.
Ken, Mandy and Aidan
Higher floors get you away from the club noise on Friday and Saturday nights
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 April 2012
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Thank you for your review and for staying with us. How Big are those rooms… not too bad huh? Our Exec Housekeeper Flora takes pride in her team and their efforts show it. She is also responsible for the linen and makes it her personal mission to have quality and consistency on a daily basis.
I am going to share your review with our staff and I know that Issac, William, and James will be happy to know that their efforts don’t go unnoticed. The team that I manage is one of the best I’ve had, and with more than 30 years experience in the hotel industry that says something.
Those beds are so comfy and sometimes you just want to lay there forever. I am so very happy that you and your family had a great stay with us and we look so forward to seeing you again.
Contact me before your return trip so I may personally assist you with your reservations,
A hui hou (a who-eee hoe) until we meet again,
Area General Manager
Aqua Waikiki Wave
Aqua Waikiki Pearl
This response is the subjective opinion of the management representative and not of TripAdvisor LLC