My family spent 13 days at the Ohana West during December 2011 - January 2012. We planned our vacation and booked our room months ahead of time. We arrived at the Ohana West with our toddler in a stroller, 7-year-old, 5 pieces of luggage, and two car seats to find that they reserved us a room on the top floor (18th). After we checked in, they told us the elevator only goes to the 17th floor. So, we had to lug our kids and all of our luggage up a flight of stairs.
Our room, on the 18th floor, had over a 1-inch gap at the bottom of the door and also gaps around the sides. I seriously could stand on the inside of the closed door and my dress and hair would blow with the wind. Consequently, we could constantly hear doors slamming and people walking by. We’d put a towel down, but sometimes that would even blow away. Finally on the 5th day, we could not take it anymore. We asked to be moved, and the next day, they moved us to a room on the 4th floor.
- Location: Within walking distance to Waikiki Beach, shopping, and restaurants.
- Across the street from Denny’s, one of the only affordable family restaurants in Waikiki (don’t even bother going to the IHOP down the street, costs twice as much).
- Across the street from the Food Pantry grocery store (overpriced, but that's expected for Waikiki).
- The Outrigger booth downstairs was helpful for booking different tours and activities.
- You could use your Ohana room key for free rides on the “pink trolley.” Although, we only used this twice during our entire 13-day trip.
- SLOWEST ELEVATORS EVER! There are three elevators, but while we were at the Ohana West, one elevator kept breaking down. Once, people were even stuck in the elevator for a quiet a while. With a toddler in a stroller, we had no choice but to use the elevator prior to moving to a lower floor. There were a number of times we waited at least 15 minutes for an elevator, because once one would finally arrive, it would be full and we’d have to wait for another. Every time you took the elevator, you would hear people around you complaining about how slow the elevators are.
- You have to use your room key to operate the elevators, access the laundry room, and stairs. I had to get new keys issued about 5 times during our trip because either the key would stop working for the elevator and only work for the room or stop working for the room and only work in the elevator.
- WORST CHOICE OF TV CHANNELS I’VE EVER SEEN! There is a handful of tourist and Asian channels, and I think TBS. There was NEVER anything on to watch. To rent a movie through your tv in your room, the hotel charged over $13/movie!!! Save yourself the money and rent DVDs from the Redbox in the Food Panty across the street for $1.20/day.
- During our first and only time attempting to eat at the Chilis restaurant in the Ohana West hotel, we had to watch employees chase and kill COCKROACHES. Needless to say, we were disgusted and did not want to eat our meal, which they subsequently did not charge us for.
- No jacuzzi!
- No outside drinks or food are allowed at the pool because they have a pool bar, which to say nicely is HORRIBLE! Watered down drinks (don’t even bother with the Mai Tai). Poor service.
- The pool is shaded most of the day by buildings across the street. Don’t even bother with the pool. It’s cold. Go to the beach.
- The Wyndam people downstairs are annoying as they try to give you “free” meals, etc. every time you come or go. So are the pool bar and Nashville Waikiki (bar downstairs of the hotel) staff that try to give you $3 drink cards every single time you exit or enter the hotel.
- The glass door to the deck in our first room was broken and didn’t lock.
- The refrigerator door in our first room did not seal correctly. There was a gap, and you could see into the fridge. We discovered this after the food in the little freezer section all thawed out, even though we had the fridge on the coldest setting.
- The shower in our first room barely sprayed water. The shower in our second room drained extremely slow (could see that it was clogged with hair, etc. by previous guests); so when you took a shower, the bathtub would fill up with water. Neither tubs had mesh over the drain to catch hair, etc.
- Small (doubles), uncomfortable beds.
If you’re going to stay at this hotel, stay at the lowest floor possible so you do not have to take the elevator. If I recall correctly, the ice machines are located on the 4th, 6th, and 12th floors (maybe 8th) - you’d want to look into this if you think you’ll need ice to keep your drinks cold.
I know I sound extremely harsh about the Ohana West, but after 13 nights in this hotel, I have no doubt in my mind that I WILL NEVER STAY AT THIS HOTEL AGAIN, EVER!
Don't stay on the upper floors!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC