This Hotel deserves better reviews. Judging on the fact that most poor reviews on this hotel have 1 or 2 contributions to Trip Advisor, I'm guessing they simply have not experienced many other Hotels in similar markets or simply could not of been satisfied regardless of quality of stay.
Booked this Hotel for a 2 night New Years break. Decision was based on price. Excellent rate of Dbl Room (room only) at only €115 for both nights. And many previous experiences in the same hotel.
I was already aware that this is a non smoking hotel. (Not required by law so obviously a direction the property decided to take for itself, and even as a smoker I applaud that)
Nevertheless, I requested a room near the main entrance to facilitate a quick fix for my nasty addiction.
When the General Manager/Proprietor heard this request she came to the reception and directed the pleasant receptionist to give me room 120, a family room with a balcony. I found this to be way beyond her call of duty and was delighted with the same. Especially considering our extremely competitive rate.
Upon entering the room, we were delighted to discover 3 beds (we only needed one), a separate sitting area which was well appointed with 2 sofa's, 2 armchairs and a coffee table. The room was very well decorated and immaculate. Very clean. The bathroom was also spotless. 8 good channels on TV and a working remote- a rare occurence in 3* hotels.
I have stayed in every single hotel in this town on numerous occassions and would class the room as good as the towns only 4 star, arguably better.
Only suggestions I could make is lose the dated artwork in the rooms-personal pet hate, and change out the heating systems which are slightly loud. But you can turn them off if you wish.
BAR, LOBBY ETC
All the general areas within the hotel were also immaculate and well appointed. We stayed in and rang in New Years Eve in the bar. The staff were all extremely pleasant especially the guy and gal working in the bar who were in their mid twenties and could of been excused for being p****d off working on New Years. They werent though, they were all smiles all night. The people giving the negative reviews need to realise that in hotels this size the staff work long long hours and at times are entitled not to be constant bundles of joy. We found them to be polite and helpful at all times though.
There was live music laid on and despite not being my cup of tea at all, it was lively and enjoyed by the busy crowd in what was a great atmosphere. We didnt get into the bar until 8pm and the food was finished since 7:30 (also understandable on the night in question). We asked if we could have a chineese delivered to the hotel for consumption in our room and this was not a problem and we were offered plates, cuttlery, napkins at reception.
If I could make one suggestion for improvement on next years seasonal nights such as this, it would be for some small bits of canapes/sandwiches etc at some stage late in the evening. And also, a glass of cheap bubbles or plonk at the stroke of midnight would of been a nice touch.
The next morning, I arrived a lazy late for breakfast at 10:40am. The restaurant was empty but I had no problem knocking on the kitchen door to chance my arm. I was greeted by a waitress who I had seen just leaving work in the early hours that morning. She was back in for the breakfast shift. And, when I asked what the chances of just a slice of toast were, she insisted it wasnt a problem to get a full Irish on the hob for me and led me to a table. It arrived in due course and was very tasty. Kudo's to her for the hard work.
We had lunch later that day. Beef from the carvery, and a cooked to order Brie, side salad and chips. Not reheated like earlier suggested by another reviewer. Having ate in this hotel at least 50 times throughout my life, I refuse to believe anybody got sub standard food. However, I did feel the price was a small bit of the mark.
For the average room rate, the views, the peace and quiet, the friendly staff and the quality of the property, I would have no problem recommending this to family, friends, or tourists alike. Like me, I would suggest anybody reading reviews on here should do so with a grain of salt most of the time. Some of the reviews of this hotel can only of been written by people with minimal experience of 3* hotels throughout Europe and beyond. If this hotel was in mainland Europe it would for sure achieve a 4* rating. I'd suggest reading a few other reviews from negative reviewers and ensure they're not just impossible to satisfy.
My only serious negative (and really is a pet hate for me-drives me flaming mad) is that the hotel wireless connection did not reach our room. And, upon checking with reception I could clearly tell the poor gent behind the counter had no hope of rectifying it. As a result, I didnt complain or escalate a complaint which prob wouldnt annoy most others as much as me. Would seriously recommend spending a few quid to sort this out though!! Couple of signal boosters lobbed around the place would be cheap.
Relaxing, enjoying stay, will return again.
Hope any readers find this helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC