Well……………Just arrived home from a week long stay at The Royal Hideaway Ensenachos and as most reviews state; the resort itself is stunning and the service is impeccable. From my personal experience of staying at many 5 star resorts and in my humble opinion; for its destination it is a true five star resort experience.
Bus Ride and Check in - 1 hour and 15 minute bus ride to resort, great scenery and quite pleasant, it flew by. The Check in was SUPER FAST!!! There is no check in counter; there is a separate section with reservation desks, very nice. We exited the bus, I entered the reservations area and was immediately greeted with champagne and handed my envelope which held my room cards and a small reservation pack. 5 minutes max!!! I would say we were checked in and in our room within 15 minutes, if that!!!
The Resort – Beautifully laid out and very large!!! There are 3 sections to the sprawling resort, the Spa Section, The Hideaway Section and the Royal Suites Section. The resort is anchored by a central main facility building with the Spa section on the left side and the Hideaway Section on the right, pretty much carbon copy layouts. The Royal section is located a fair distance from the Main facility however; does have its own lobby, restaurant, pool area etc. If you do decide to book this section it offers 1 storey bungalows or 2 storey accommodations. This property is very well maintained and is gated for those who prefer heightened security at their resorts. This area is a good 15 minute walk from the main facility; this is a sprawling resort so keep this in mind when booking.
Pools - Each section sports a very large pool area and two separate small pools with Jacuzzis. There are wooden loungers with nice thick CLEAN pads for comfort. Pool is very well maintained and each does have a swim up bar. The service in this area is also superb; your glass will never be empty!!! The grounds are very well manicured, clean and very well supervised. There is no lack of associates at this resort!!!
Accommodations - The sections are made up of 2 storey villas, each with its own concierge. The rooms are spacious, clean and very well stocked, no disappointment with the accommodations what so ever. Satellite TV, stocked mini bar, CD/DVD player, coffee/Tea maker, Full bath w/ amenities and hairdryer, fresh clean linens, extra pillows, down throws and beach towels supplied in room daily. Maid service is daily and I have to say the housekeeping staff was the friendliest I have ever encountered in my 12 years of traveling south. There was also a nightly turn down service, we opted not to utilize this a couple of nights by putting our do not disturb sign up and our requests were respectfully followed, rare at most all inclusive resorts.
BEACH – The resort has 2 main beach areas; The Ensenachos beach located in the Royal Suites Section and Megano Beach which is the main beach for the Spa and Hideaway Sections. In my opinion, the 2 best beaches I have ever experienced!!! Clear, turquoise, calm waters, white powder sand and VERY clean. The sand is very walk able and they are quite a good size, great for a late afternoon stroll. The Ensenachos beach is more natural and undiscovered; we found many beautiful sand dollars, shells and star fish on a daily basis. The Ensenachos beach is also more secluded for a more natural suntan if that is something you like. There are catamarans, paddles boats etc available at Ensenachos, but as far as I saw only Catamarans were available at Megano Beach. There is a small bar and snack shack at Megano Beach, best hotdogs and grilled chicken in the Caribbean!!! Not to mention pretty good beverages!!! This is open daily until 4:30 pm.
Restaurants – There is one main buffet restaurant, “ Ventanas “ this is open daily for breakfast 7am to aprox 11am, typical American style buffet breakfast dishes plus an omelets station and a wide selection of cereals and pastries. It also serves dinner, 6:30pm to aprox 10pm. Good selection of international dishes, great salad bar, soup station and deserts. There is also a pasta station and grilling station with a selection of meats and chicken. For lunch you have the option of the two restaurants at either pool, the Megano snack bar located at the Spa Section Pool or the El Martino Snack Bar located at the Hideaway section pool. Both offer the same menu, which offers a good selection of salads, seafood and sandwiches etc. Try the Grilled Calamari with Garlic Mayo, outstanding, had it every day!!!! You can also opt to grab lunch at the Beach Bohio. There are 3 A la carte restaurants, Palazzo – this serves Italian cuisine, very good, excellent service and GREAT Tiramisu!!!! Azia Restaurant – it serves Asian cuisine. It has 2 Japanese Grill stations and a separate seating area for oriental dishes. Great Sushi !!! This was my favorite restaurant, very good food, great wine and super fast service. The final A la carte was the seafood restaurant “ Punta Del Pirata “ This is located between the Hideaway Section and The Royal Section, so call for a carte ahead of time. The menu at this restaurant was very good, a wide selection of seafood including lobster. I did order the lobster and I must say was very impressed with its size and quality, I could hardly finish it!! ( ya right !! )
There is also room service available from 7:30 am to 11pm, we did utilize this service after a long day in the sun and we were pleasantly surprised. The menu offered typical Room Service items, club sandwich and fries, Hamburgers etc, all very good. A bit slow, but worth the wait.
Bars – There are 5 bars at the resort; The Lobby bar which is open 24 hrs. The Cigar bar, located off the lobby in the main building. It is open from 3pm to 11pm nightly, offering international liquor. The Night Club “Luis” opens 7pm to 3 am, not very lively but still available if you get the urge to “ Do a little dance”. The Beach Bar “Bohio” located at Megano beach, offering drinks and light meals, open daily from 9:30 am to 4:30 pm. And of course there are the two pool bars, great Mojito’s!!!!
The Service – Best service I have ever experienced at an all inclusive resort EVER!!!!! Every associate we encountered could not do enough for us. They were the genuine people I have ever had the pleasure to meet. These associates do not “ do “ for tips, they were gracious and very grateful, genuinely good people. As I truly believe, you get what you give. Treat people with respect and you will receive it in return. We did tip quite a lot at this resort, however it was simply because the associates deserved and earned it. They are the hardest working people I have ever encountered and always offered a smile and a very genuine “ Hola “. It was a pleasure to spend a week with all of them.
Over all we had a great relaxing time. This is the perfect resort to rejuvenate and reenergize, it is calm, quiet and very peaceful. If you are looking for a party, this is not the resort for you. The Royal Hideaway seems a bit undiscovered at the moment, hence the affordability, but, give it 6 months, the price will sky rocket. If you can book it now, you will not be disappointed.
- Also Known As:
- Iberostar Ensenachos Hotel Cayo Ensenachos
- Iberostar Ensenachos Hotel
- Occidental Royal Hideaway Ensenachos Cayo
- Royal Hideaway Ensenachos
- Occidental Royal Hideaway Ensenachos Hotel
- Official Description (provided by the hotel):
- Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometres of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more less