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LATAM Airlines


31,470 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,470 Reviews from our TripAdvisor Community

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31,470 reviews from our community

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Showing 3,454: English reviews
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

During my 50-day trip in South America and the Antarctica, I have taken various flights with Latam. For most flights (in Premium Economy or economy), the experience was positive (despite minor delays or downgrading from premium economy to economy due to change of aircraft). However, I was very displeased by the ground staff of Latam Ecuador. I was travelling with...

Date of travel: January 2019
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South America Economy Guayaquil - Lima

Helpful?
Thank lllchanlll
1 review
Reviewed yesterday
NEW

I was trying to get a refund since I wasn't aware that they don't travel to huanuco, except it wasn't my fault cause when I look for the ticket this airline pull up, when I call to customer service, the representative was really rude, and when I requested a supervisor hung up on me. I would never recommend doing business...

Date of travel: January 2019
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Domestic Economy Lima - Huanuco

Helpful?
Thank judy17isa
New York City, New York
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Expedia, originally booked our round trip flights Lima to Cusco with LC Peru. However, when I tried to get the boarding passes, the night before departing New York (December 27, 2018) I found out that LC Peru suspended all flights as of November 23, 2018. Expedia customer service said that they were not aware that LC Peru is no longer...

Date of travel: December 2018
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Domestic Economy Lima - Cusco

Helpful?
1 Thank abivan212
Evanston, Illinois
Level 6 Contributor
1,031 reviews
156 helpful votes
Reviewed 2 days ago
NEW

Simple flight, simple food and friendly staff. This is a mid range haul flight and I was lucky enough to get an exit row seat.

Date of travel: December 2018
International Economy Miami - Lima
Helpful?
Thank kiltmaker2
Kurri Kurri, Australia
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 days ago
NEW

First time flying with them, cheapest at the time, and found excellent service, from check-in to cabin staff, flying economy we expected the trip to be a grind, but the in flight entertainment was excellent, the cabin staff were friendly and professional. The meal was vegetarian so no issues there, and the beer was chilled. We would have no hesitation...

Date of travel: January 2019
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Trans-Tasman Economy Sydney - Auckland

Helpful?
1 Thank Matt N
Plano, Texas
Level 3 Contributor
23 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I realize that this is a long, overnight flight. However, my son was never served any food or any drink (not even water) during the 8 hours on this flight. Yes, he was asleep during the first meal/beverage service. BUT, the flight attendants did not walk back through to offer additional drinks to anyone. Also, the flight attendants never offered...

Date of travel: January 2019
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International Economy Santiago - Miami

Helpful?
Thank rickn454
London, United Kingdom
Level 6 Contributor
259 reviews
89 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew from Santiago to Calama for our Atacama Desert Trip Latam provided an excellent Service Check in easy Boarding flights simple as their system is great Comfortable flight and arrived early Well done Latam The service was exactly the same on our return flight

Date of travel: January 2019
Domestic Economy Santiago - Calama
Helpful?
1 Thank martindM1171XJ
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW
via mobile

I took on a flight from Geneva to Mendoza with a transit in London and Sao Paulo. Flight from London to Sao Paulo left with one hour delay due to cargo load (as announced by the captain). Due to this delay I missed my connecting flight in Sao Paulo. After waiting 2 hours at the LATAM desk in Sao Paulo...

Date of travel: December 2018
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International Economy Canton of Geneva - Mendoza

Helpful?
Thank FredericS886
Naples, Florida
Level 6 Contributor
551 reviews
197 helpful votes
Reviewed 2 days ago
NEW

Seats had power and separate seat back AV equipment. Unfortunately on both legs to BA and from BA the seats that I had had defective AV systems. One way half the movies did not load. On the return the touch screen controls did not work so I had to use the hand held controller which would not have been a...

Date of travel: January 2019
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International Economy Miami - Buenos Aires

Helpful?
Thank BradM57
2 reviews
Reviewed 3 days ago
NEW
via mobile

You will wait in the bag drop line for an hour to an hour and a half. With no one caring that you will almost miss your plane so make sure to come early.

Date of travel: January 2019
South America Economy Buenos Aires - Santiago
Helpful?
Thank ShannonJessica5
See travel tips for airlines
“Lock your luggage, all our bags with the exception of one were locked.”
OGBangkok, 16 Jan 2019 | Read review
“Arrive early”
jhoover0629, 15 Jan 2019 | Read review
“Choose another one”
sabatini13, 14 Jan 2019 | Read review
“Before boarding, download the LATAM app, is not the best, but at least you can watch a movie during the flight.”
Siddharta1337, 14 Jan 2019 | Read review
“transfer desk staff assured us that they had located and reticketed our four bags.Only two arrived with us when we got to Sydney. The”
615ronw, 12 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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