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LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,448 reviews
Travellers' Choice 2018 Winner
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About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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tws1086 wrote a review Jun 13
Detroit, Michigan355 contributions163 helpful votes
Miami - Lima
International
The world’s worst airline? The new Cubana? If you’ve ever flown LATAM, you will know what I mean. This is an embarrassment of an airline and hard to believe they are affiliated with Delta and Skyteam. We booked both international and domestic flights with them. The first
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katarzyna T wrote a review Jun 13
1 contribution
Los Angeles - Sao Paulo
International
It is a SCAM AIRLINE. On my flight to Brasil baggage was lost and delayed for 3 days. After nightmare exchange of phone calls and emails I got 50usd compensation (1/3 of the expenses) and it was never transferred. Now nobody answers. No line in Germany, France, USA has any agent
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roam23936688216 wrote a review Jun 11
1 contribution
Ho Chi Minh City - Auckland
International
I was on a flight from Vietnam to Auckland with a connecting flight to Sydney. My sydney flight was already checked in at Vietnam. Once I got to sydney they refused to let me on board and put me onto a Qantas flight, saying that my seat had been given to another person. I ended
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M Webster wrote a review Jun 11
24 contributions3 helpful votes
Cusco - San Jose
Central America
We were reluctant to fly with LATAM after reading the reviews, but our choices were limited. We flew New Zealand to Chile in business class and the food and staff were outstanding. The design of the bed is a bit narrow and uncomfortable with less storage design than other
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Felipe H wrote a review Jun 8
3 contributions4 helpful votes
Sao Paulo - London
International
One of the worse service experiences I have ever had flying. Terrible food on board, very unfriendly and unhelpful staff at the airport in São Paulo. They offer passengers the option to choose their seats and then change them. They change the boarding group too, and only inform
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LATAM Dinner-that's it.
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123456
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bla b wrote a tip Yesterday
"Never fly Latam, or connect flights with Latam, if thats the only option, just don’t travel."
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kerrie Z wrote a tip Jun 20
"This is the absolute worst customer service of any airline (domestic or international) I have ever experienced. Truly terrible."
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Rik wrote a tip Jun 16
"Do not book with Latam"
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claudia u wrote a tip Jun 14
"Go with Delta! "
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M Webster wrote a tip Jun 11
"Do as little as possible on their website, try and get to the airport if you have problems as the staff are helpful. "
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