We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,443 reviews
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
Read more
41443Reviews
6284Photos
100Tips
Traveller rating
  • 10,377
  • 13,621
  • 8,227
  • 3,725
  • 5,493
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Skeney57 wrote a review Jun 4
Sydney, Australia24422 contributions2110 helpful votes
Juliaca - Lima
Domestic
In my least favorite plane, the small A 319, we had an uneventful trip back to Lima. Just over an hour flightime is about my limit on the 319 before my legs start cramping up! Check in was fine, staff friendly enough & a smooth safe flight ensued, one of the better legs with
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
Aneudy M wrote a review Jun 3
1 contribution1 helpful vote
Guayaquil - Lima
South America
The worse airline I've ever experienced, apparently this is a known fact LATAM is a problem airline. They do not care about their customers, they delay, delay, delay, and then cancel your flights, with often trying to resale you tickets or make you pay extra money on something
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
David L wrote a review Jun 3
4 contributions1 helpful vote
Cusco - Lima
Domestic
Flight was cancelled from Cusco to lima, and I was rebooked on a flight the next day. All flight that day were cancelled with LATAM from Cusco to Lima. There was no compensation given despite my requests. No hotel voucher, return taxi service, food, or water. Nothing. Worst
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
FrequentFlier680534 wrote a review Jun 2
6 contributions1 helpful vote
Atlanta - Rio de Janeiro
International
Delta delayed my travel and I missed my connecting flight so I had to fly LATAM to get to Brazil, my luggage was lost in Chile and the customer service agents are totally full of BS!! They claim they cannot transfer the calls to another airport, you cannot speak to a supervisor
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Giancarlo S wrote a review May 2024
National City, California1 contribution1 helpful vote
San Diego - Lima
International
My flight was delayed and caused me to miss my connection and postpone my arrival by more than 24 hours. I basically lost a day of my vacation with a paid hotel, and had to pay to change the flight from the following day (including call fee). I recommend avoiding this airline if
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
LATAM Dinner-that's it.
avatar-image
PreviousNext
123456
avatar-image
Rik wrote a tip Jun 16
"Do not book with Latam"
avatar-image
claudia u wrote a tip Jun 14
"Go with Delta! "
avatar-image
M Webster wrote a tip Jun 11
"Do as little as possible on their website, try and get to the airport if you have problems as the staff are helpful. "
avatar-image
Skeney57 wrote a tip Jun 6
"Ensure the seats you pre-booked are allocated or better seats, ground staff are mostly poor with LATAM."
avatar-image
Fabio B wrote a tip Jun 5
"Never again "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register LATAM Airlines Group

Search flights

ReturnOne-wayMulti-city