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LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,448 reviews
Travellers' Choice 2018 Winner
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About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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Rob L wrote a review Jun 17
1 contribution
Medellin - Lima
South America
We flew with Latam from Medellin to Lima on 2nd June and were diverted to Quito where we had to stay the night due to airport issues. Latam took until 7am to put us in a hotel room and I have been unable to process a refund or even obtain any Latam vouchers due to an ineffective
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rik wrote a review Jun 16
2 contributions1 helpful vote
Asuncion - Brussels
International
The first Latam flight had a very short delay which resulted in them changing the next leg of my flight. They did not tell me about this on the 12-hour flight which resulted in a delay of 15 hours. My total travel time was eventually 35 hours and they refuse to give me any
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ashlyn R wrote a review Jun 15
2 contributions
Lima - Quito
South America
Under no circumstances let the agents at the gate check your carryon. I have flown this airline 4 times in the past 2 weeks and every time I boarded the plane the gate agents have harassed me to check my carry on luggage because “the over head compartments are full”. This is a
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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claudia u wrote a review Jun 14
Pacific Grove, California3 contributions
San Francisco - Lima
International
Most uncomfortable flight ever! Being that I was traveling for almost 20 hours I splurged for a business class seat. I was so incredibly disappointed with the (dis)comfort of the seat. It's a funky, old cloth, hard, seat. You can't really get comfortable because of the
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brad&Shona wrote a review Jun 13
United Arab Emirates3 contributions
Bogota - Medellin
Domestic
My heavy duty bag worth US$406 arrived badly damaged in Medellin and the lady I spoke to there and when I emailed them, said there is nothing they can do. It clearly had been damaged by poor handling and it must’ve been a lot of force as it is a strong reinforced bag. Apparently
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LATAM Dinner-that's it.
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123456
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bla b wrote a tip Yesterday
"Never fly Latam, or connect flights with Latam, if thats the only option, just don’t travel."
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kerrie Z wrote a tip Jun 20
"This is the absolute worst customer service of any airline (domestic or international) I have ever experienced. Truly terrible."
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Rik wrote a tip Jun 16
"Do not book with Latam"
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claudia u wrote a tip Jun 14
"Go with Delta! "
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M Webster wrote a tip Jun 11
"Do as little as possible on their website, try and get to the airport if you have problems as the staff are helpful. "
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