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Viva Aerobus


1,734 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,734 Reviews from our TripAdvisor Community

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1,734 reviews from our community

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Showing 342: English reviews
Isla Mujeres, Mexico
2 reviews
Reviewed 6 days ago
NEW

Two-hour delay followed by 30(!) min of waiting for the luggage bags just to roll...Needless to say that I've missed my next flight. I had to order another flight that took off only 16 hours later, costing me more than 1,100 dollar and extra work day. I know that you're trying to be smart with your money by flying with...

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Domestic Economy Cancun - Mexico City

Helpful?
Thank rotg20
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago
NEW
via mobile

Flying a Mexican charter airline made me nervous, but I had a great experience! Everyone spoke English very well, and we got snacks and drinks. The snacks and drinks were in Spanish, but that didn’t matter. Everyone was extremely nice and I would definitely use this airline again.

Mexico Economy Cincinnati - Cancun
Helpful?
Thank courtneygoodwin131
London, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 1 week ago via mobile

Warning: high risk of not flying! Viva aerobús exceed their allowed overbooking percentage. There is a very high risk that your flight will be overbooked, not having a seat allocated and being told you cannot board the plane. Although overbooking is allowed, viva aerobús exceed their allocated percentage of overbooking and give no indication that your flight may be overbooked....

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Domestic Economy Veracruz - Guadalajara

Helpful?
Thank edwardmexuk
Level 6 Contributor
115 reviews
17 helpful votes
Reviewed 1 week ago

Very well organized counter ,check in, and baggage return. This bus company owned airlines has learned to handle people.

Domestic Economy Ixtapa - Mexico City
Helpful?
Thank Joseph S
Cancun, Mexico
Level 6 Contributor
98 reviews
61 helpful votes
Reviewed 2 weeks ago

I have taken Viva on other occasions at it usually has good prices but careful with all the extras. On one of our tickets I clicked on extra weight just to see how much it cost and I couldn't get it off afterwards. The plane seemed new and service was very good for the hour flight. No free drinks or...

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Domestic Economy Cancun - Tuxtla Gutierrez

Helpful?
1 Thank dprez1984
Nuremberg, Germany
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed 2 weeks ago

I had a pleasent floight back from Tuxtla to Mexico city. The boarding process was fast, as well as the punctuality of the flight was excellent!

Domestic Economy Tuxtla Gutierrez - Mexico City
Helpful?
Thank Paulalia
1 review
3 helpful votes
Reviewed 3 weeks ago

I booked a flight for my mother and brother 3 months in advance. But on the day of the flight, I get a phone call from my mother saying that they were told that the flight was over weight and couldn't let anyone on anymore. Then they said that the flight was overbooked and gave us and explanation that blamed...

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Domestic Economy Leon - Tijuana

Helpful?
3 Thank Noe G
1 review
Reviewed 3 weeks ago via mobile

Do not take this airline ever. It’s thievery. They never sent me emails in English and charge hidden fees for printing a boarding pass. Understandable if you charge for water and stuff but for boarding pass. Very disappointed and will never fly with them

Domestic Economy Cancun - Mexico City
Helpful?
Thank Priyamvada T
Japan
Level 4 Contributor
37 reviews
17 helpful votes
Reviewed 4 weeks ago

Viva Aerobus supposed to be an LCC carrier, so I dont expect snacks and maybe some limitations in baggage, thats alright, but is not cheap and in my flight, we had to change planes when we were already on board. We should depart around 17:30 but we depart around 19:00 and finally we arrive at hour hotel around 23:00... Talking...

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Domestic Economy Guadalajara - Tuxtla Gutierrez

Helpful?
Thank Carlos C
1 review
Reviewed 4 weeks ago via mobile

This is definitely the worst airline I ever flew with. Two flights two delays, with no excuses, no explications. Lack of respect to us who bought the flight for those specific time and had to schedule to be on time at the airport. I would recommend to book with other airlines.

Domestic Economy Mexico City - Villahermosa
Helpful?
Thank Ricardo P
See travel tips for airlines
“When booking be careful of the add ons”
dprez1984, 8 Oct 2018 | Read review
“make sure your bag size requirements match up. Overhead space is small. You can put a bag under your seat, if you have 2 of them.”
angelagK5413QI, 17 Sep 2018 | Read review
“Buy VIP access it's worth every penny”
BillyMoon68, 17 Sep 2018 | Read review
“If you care about your luggage and contents DON'T use Viva Aerobus, customer service s TERRIBLE!!”
williamkoehler, 28 Aug 2018 | Read review
“Make sure you just check your bags at the check-in counter no matter what the agent tells you.”
tobye173, 25 Aug 2018 | Read review
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