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Viva Aerobus


1,468 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,468 Reviews from our TripAdvisor Community

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1,468 reviews from our community

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Showing 295: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

I didn't know what to expect, but I was not disappointed. The seats were so fluffy and supported by bad back and the flight attendants were so nice and Bi-lingual. I'm a little sad that the drinks cost money, but they also serve food! The food is also inexpensive so it's not the end of the world.

Domestic Economy Cancun - Monterrey
Helpful?
Thank Carson M
Playa del Carmen, Mexico
Level 6 Contributor
116 reviews
38 helpful votes
Reviewed 5 days ago
NEW

Wow VivaAerobus, when I think it couldn't get worse. Our flight was delayed for 5 hours! Supposedly because of weather, which was a lie every flight was leaving and it was a light rain. They did not offer even water, Cancun airport water is 5 dollars a bottle. Seriously, the worse!

Domestic Economy Cancun - Mexico City
Helpful?
Thank Ana M
Los Angeles, California
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

I have traveled extensively both domestically and internationally and have never been so disappointed as I have with Viva Aerobus. My 4 beautiful days in Ajijic ended badly thanks to Viva Aerobus (VA). First of all, you can't check-in online within 24 hrs of departure. But in all fairness, I'm not sure if it's airport policy or because VA hasn't...

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USA Economy Guadalajara - Los Angeles

Helpful?
1 Thank julesjrp
2 reviews
1 helpful vote
Reviewed 1 week ago

I drove four hours to fly from Juarez. I got there and they said it was cancelled. It took us two hours of waiting around to figure out our options. Everyone said we just needed to call the customer service number. No one would take charge of the situation. The customer service number wouldn't even work. They kept insisting we...

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Domestic Economy Ciudad Juarez - Monterrey

Helpful?
1 Thank Al B
Level 2 Contributor
5 reviews
12 helpful votes
Reviewed 1 week ago via mobile

Please stay clear of this airline!!! I booked a flight for my uncle with his First Middle and Last name complete on the booking. When he gets to the counter they tell him his middle name is missing. They told him to pay $100 more to add it. After an hour of showing them the itinerary and so forth he...

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Mexico Economy Los Angeles - Guadalajara

Helpful?
3 Thank Vicky P
1 review
3 helpful votes
Reviewed 1 week ago

I was lucky not to have much luggage, but could just see while on line, how people were being charge overweight amounts, even on carry ons, I was heart broken by a particular case, you could just see the disappointment of the traveler having to pay extra fees and more extra fees. The seats have no screens for movies, the...

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USA Economy Mexico City - Las Vegas

Helpful?
3 Thank Ezekiel A
1 review
2 helpful votes
Reviewed 1 week ago via mobile

I have been taking more than 40 flights with many different airlines in the last year but I've never had such an incredibly bad all-around travel experience like with Viva Air Peru. Complete overcharging for a printed boarding pass although the e-ticket was being shown. 55 Soles/14€/18$..... you make travelers pay such sh*t amount of money who don't have printer...

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Domestic Economy Lima - Cusco

Helpful?
2 Thank Niklas K
1 review
2 helpful votes
Reviewed 1 week ago via mobile

Will never fly with this airline... complete Rip offs!! Ended up paying more on luggage than what I paid for the flight. Very bad experience

Domestic Economy Tijuana - Guadalajara
Helpful?
2 Thank yessica j
Kingston, NY
Level 6 Contributor
350 reviews
134 helpful votes
Reviewed 2 weeks ago

So this is a budget airline but we purchased the VIP package which most people did on this flight. Staff is a bit dry but pleasant and the plane also a bit old and dry but comfortable by today's standards. Two things turned me off, though. One is that they ran out of for purchased sandwiches very early in a...

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Domestic Economy Guadalajara - Cancun

Helpful?
1 Thank AJS-NY
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed 2 weeks ago

We chose Viva Aerobus because their schedule suited us the best and their price was great. The planes are modern and clean and the staff pleasant. The leg room is quite tight for a tall person. We chose Viva Smart class of fare (most flexible) and upgraded to the first three row which was a $5 USD per seat surcharge...

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Domestic Economy Guadalajara - Los Cabos

Helpful?
Thank Caroline A
See travel tips for airlines
“Avoid Viva Aerobus if all possible. There's a reason why they low ratings.”
julesjrp, 10 Jul 2018 | Read review
“Consider the Viva Smart fare if it makes sense. More checked baggage, more carry-on and flexible itinerary.”
676carolinea, 3 Jul 2018 | Read review
“skip this airline unless your certified masochist”
Mexviking, 1 Jul 2018 | Read review
“Buying tickets in advance generates more options and better prices.”
JaimEgarciA, 27 Jun 2018 | Read review
“Be patient!”
Carnry, 26 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
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