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Star Peru


161 reviews
Headquarters: Av. Comandante Espinar Miraflores, Lima, Peru, Lima 331 Peru (511) 705-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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161 Reviews from our TripAdvisor Community

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161 reviews from our community

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All reviews Lima Cusco Puerto Maldonado Iquitos Tarapoto Huanuco Pucallpa Santiago Mendoza Puerto Montt
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Showing 72: English reviews
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW
via mobile

i don’t like to write reviews but felt compelled to for this TERRIBLE airline. They canceled my flights in Peru 3 weeks before my flight. And I found out about this one week AFTER they had done so only because my resort happened to have found out and wanted to make sure I knew. This airline NEVER contacted me about...

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Domestic Economy Lima - Puerto Maldonado

Helpful?
Thank Jennifer H
1 review
Reviewed 1 week ago

This is the worst airline I ever traveled with in the world. They never take any responsibility when they cancel flights, they don’t treat people with respect, and they hang up on people all the time. Today they don’t have planes to fly and they wont tell you when they will be flying again! They keep selling tickets though; it...

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Domestic Economy Huanuco - Lima

Helpful?
Thank Paola N
Manchester, United Kingdom
Level 3 Contributor
8 reviews
5 helpful votes
Reviewed 1 week ago via mobile

Lima to Cusco wasn't operating I was advised at the airport so they put me on a Peruvian flight - 7 hours later. My flight from Cusco to Lima was amended 3 times with a transfer on a 1 hour flight. DO NOT USE THIS AIRLINE,!

Domestic Economy Cusco - Lima
Helpful?
Thank Julie_Coyle
London, United Kingdom
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed 4 weeks ago via mobile

After reading some of the bad reviews I took a risk and booked with this airline regardless. Everything was on time and I had no problems. They have a ticket system in place to ensure no one can take someone else’s luggage off the conveyor belt which seemed a sensible idea to me. The only slight downside is that the...

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Domestic Economy Cusco - Lima

Helpful?
Thank anonymous1111198765
Franklin, Indiana
Level 4 Contributor
43 reviews
7 helpful votes
Reviewed September 12, 2018

We got through TSA quickly. Arrived at gate. I use a cane and was given preferential treatment. Very polite personnel. They did limit weight of carry-on bags. Plane was fuselage below the wing, but was a jet. Smoothflight. Best landing ever! Did use boarding stairs coming and going.

Domestic Economy Lima - Cusco
Helpful?
Thank N3048CUwilliamp
Sunset Beach, North Carolina
Level 4 Contributor
12 reviews
Reviewed September 11, 2018

We had a 5 hours delay without explanation. They kept pushing the time back further and further. The workers also informed me that things regularly get stolen out of bags with Star Peru. Great to think about during your delay! Also when we finally boarded the plane they didn't stick to seat assignments, so everyone was rushing around trying to...

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Domestic Economy Lima - Iquitos

Helpful?
Thank Margot C
Barcelona, Spain
Level 6 Contributor
111 reviews
49 helpful votes
Reviewed September 7, 2018

Booked this flight based on Skyscanner search results, only to discover afterwards all the negative comments in TripAdvisor. Our flights CUS-PEM-LIMA were rigth on time with no incidents whatsoever. The ground staff was very polite and accommodating. Please be aware that on small airplanes they only allow 4 kg carry-ons, but we could check in all our luggage at no...

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Domestic Economy Cusco - Puerto Maldonado

Helpful?
Thank Asun P
Hampshire, England
Level 6 Contributor
790 reviews
269 helpful votes
Reviewed September 3, 2018

I suppose I should blame myself for the debacle we experienced as there are plenty of horror stories about this airline on line however they offered by far the cheapest option for this route so I thought we would give it a go, I mean, how bad can it be? Well, the answer is BAD! We arrived at the airport...

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Domestic Economy Lima - Iquitos

Helpful?
Thank Dakles
Level 1 Contributor
4 reviews
8 helpful votes
Reviewed August 5, 2018 via mobile

Our experience with Star Peru (and Peruvian airlines, who they transferred our tickets to without any reason) was absolutely terrible. Our flight from Lima to Cusco was cancelled and we were left without any info for hours in Lima airport. They eventually put us up in a hotel but that whole process was also a disaster and took at least...

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Domestic Economy Lima - Cusco

Helpful?
Thank Cmmendes
Berlin, Germany
2 reviews
Reviewed August 2, 2018

What a disaster. The flight was cancelled due to the plane being in poor condition. Instead of informing customers, the staff checked us in and told us there might be a "slight delay." When it became clear there would be no flight, the staff wouldn't give any information about alternatives or reimbursement. Eventually I got onto a different flight, but...

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Domestic Economy Cusco - Lima

Helpful?
Thank gy511
See travel tips for airlines
“Check bag through”
N3048CUwilliamp, 12 Sep 2018 | Read review
“Check out the best fares”
655grahamt, 21 Jul 2018 | Read review
“Have 2-3 days before any connecting flights.”
jacobrC3237IH, 6 Jun 2018 | Read review
“Drink heavily prior to boarding.”
copperstategal, 1 Dec 2017 | Read review
“have to pay for snack and drinks”
bryanhoho, 11 Jun 2017 | Read review
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