We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

XL Airways


1,395 reviews
Headquarters: BP 13760, Roissy CDG Cedex France, 95727 Roissy-en-France France 0033 892 692 123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,395 Reviews from our TripAdvisor Community

Write a Review

1,395 reviews from our community

Filter reviews by popular destinations:
All reviews Paris New York City Punta Cana Cancun Pointe-a-Pitre Fort-de-France Saint-Denis Los Angeles Miami San Francisco Puerto Plata
Traveller rating
Cabin
  • (196)
  • (0)
  • (7)
  • (0)
Route
  • (203)
  • (1)
  • (0)
  • (0)
  • (0)
  • More
Language
  • More
Showing 204: English reviews
Zurich, Switzerland
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

I booked a trip from Paris to New York with XL Airways in May 2018. The flight was tremendously delayed (much more than 6 hours). I filed a complaint as according to European law you have the right to a compensation. It took them over 4 months to reply (legally they have 2 months to do so), and they ask...

More 
International Economy Paris - New York City

Helpful?
Thank Geert S
Level 5 Contributor
40 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

I’ve read the reviews way after our tickets were purchased and tried to give it the benefit of the doubt. Before we even left, the flight was delayed over an hour with no explanation. The seats were very uncomfortable and the space is so crammed. For an 8-hour flight, they didn’t even give pillows and the blankets were worn out-...

More 
International Economy New York City - Paris

Helpful?
Thank Giselle R
Hamden, Connecticut
Level 5 Contributor
68 reviews
10 helpful votes
Reviewed 4 days ago
NEW
via mobile

This was an eight hour flight and everyone was crammed in. Traveling this far and this long you need more space. This was my first trip to Paris and i read the book eyewitness 2018 which was helpful on my trip but it in no wise gave me what to expect on the flight. Take first class or the emergency...

More 
International Economy New York City - Paris

Helpful?
Thank Neet201428
Henderson, North Carolina
Level 2 Contributor
9 reviews
5 helpful votes
Reviewed 5 days ago
NEW

I did not book this flight myself. Was part of a group going to UNESCO in Paris for International Peace Conference. Staff was stingy with water and coffee which was free. Water was served from large bottle into little cup. Coffee cup was half filled. That being said, when I research flight cost saw that you could actually book a...

More 
International Economy New York City - Paris

Helpful?
Thank Kerrlake55
New York City, New York
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Flight does its job for the price! My only complain is that it does not have a USB or power outlet to charge your electronics! Other than that we got Free Breakfast and it was not that bad! Would def recommend if you are taking a budget trip to Paris! The flight does not have a Television screen so make...

More 
International Economy New York City - Paris

Helpful?
Thank ValerieOlarte
Sydney, Australia
2 reviews
Reviewed 6 days ago
NEW

I've flown with XL twice now and what can I say, I should have learnt my lesson the first time when my biggest complaint would have been about the old cramped uncomfortable planes. This time round they lost my luggage enroute to Paris somehow - the only one from the whole flight, despite my super early check in at JFK....

More 
International Economy New York City - Paris

Helpful?
Thank Natalie B
East Rockaway, New York
Level 6 Contributor
74 reviews
41 helpful votes
Reviewed 1 week ago

WOOF, where do I begin. This route only has economy class, no upgrades available people. I am 6'1 but slender and man was this uncomfortable. I selected the middle section of the 3, 3, 3 configuration. It gave us less of a claustrophobic feeling... but... both people on my sides had ZERO leg room. ZERO. There was a box in...

More 
International Economy New York City - Paris

Helpful?
1 Thank Jonm898
New York City, New York
2 reviews
1 helpful vote
Reviewed 1 week ago

This was hands down the worst flight I've ever been on. We were boarded through the departure gate and then loaded onto a bus to the airplane. The bus was delayed on the tarmac for at least 30 minutes, it was stuffy and we were crammed into the hot unventilated bus. People were banging on the windows to be let...

More 
International Economy Paris - New York City

Helpful?
1 Thank Polly_NYC
New York City, New York
2 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Flew to Paris from New York on an XL A330. They had only one flight out of JFK that day and it was late. The first thing I noticed when boarding the plane was that it was configured with 9 seats per row. That is one more seat per row than is usual. As a result you will have only...

More 
International Economy New York City - Paris

Helpful?
1 Thank Hal H
Paris, France
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed 1 week ago via mobile

Flight cancelled by XL Airways... no information from them...no hotel proposed...no food proposed....we asked for a refund as we paid another ticket from another airline.... and 1 month 1/2 after... no reimbursement nor feed back Bottom line: you should avoid this airline as they have a very poor client service in case of issues... and they do not face their...

More 
International Economy New York City - Paris

Helpful?
1 Thank Leroy_france
See travel tips for airlines
“If your flight is delayed or cancelled, keep your paper proof as XL Airways will wash it's hands in innocence.”
geerts2016, 15 Oct 2018 | Read review
“Book the extra leg room seat, get there super early and try to take carry on luggage only!”
M729IOnatalieb, 10 Oct 2018 | Read review
“Book a different airline”
Jonm898, 9 Oct 2018 | Read review
“Do not book”
Polly_NYC, 7 Oct 2018 | Read review
“Choose another airline.”
BonsuelaW, 4 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

169 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (169)
Viewed
Cabin (10)
Viewed
Airport (30)
Viewed
Onboard Feature (5)
Viewed
Seat (5)
Viewed
Our fleet (1)
Viewed
View from Window (15)
Viewed
Food and Drink (12)
Viewed
Other (91)