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SANSA


129 reviews
Headquarters: Edificio Avianca La Uruca, San Jos_ Costa Rica, San Jose 10107 Costa Rica (506) 2290-4100 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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129 Reviews from our TripAdvisor Community

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129 reviews from our community

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Showing 104: English reviews
Level 2 Contributor
6 reviews
Reviewed today
NEW

Although my wife fears small planes, we were both impressed at the level of efficiency and timing of this airline. The planes are small, usually seating 12 at most, but you can't go wrong with this airline while in Costa Rica. It beats the dreaded roads and expensive car rides. We used the airline to travel to Liberia from San...

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Domestic Economy San Jose - Liberia

Helpful?
Thank OnAir813933
San Diego, California
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Based on some of these reviews, I was a little hesitant to book our flights rather than taking a car or bus from San Jose to Limon but glad we did. There is a current strike going on within the country where union workers are blocking major roadways which have been delaying road travel for several hours, so flying sounded...

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Domestic Economy San Jose - Liberia

Helpful?
Thank SDtoCO
New Hampshire
Level 5 Contributor
50 reviews
29 helpful votes
Reviewed 3 days ago
NEW

This form entry wouldnt accept "Limon Airport" as the destination, but we flew in a Sansa 12-seat, one-prop plane from San Jose to Limon. I purchased the tickets online. You dont' get a ticket - just a confirmation, and you check in with your passport at the terminal. Our "boarding pass" was a green laminated slip of paper with the...

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International Economy San Jose - San Jose

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Thank VisitorfromNH
Tola, Nicaragua
Level 5 Contributor
55 reviews
15 helpful votes
Reviewed 2 weeks ago via mobile

Today Sansa really came though. I was supposed to arrive in San Jose yesterday however, due to delays and poor service from Spirit Airlines I was stranded in Fort Lauderdale overnight. Spirit not only didn’t offer, but straight out sent me away for asking for accommodations. Today Sansa announced to its 6 passengers that they were 200 lbs overweight and...

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Domestic Economy San Jose - Liberia

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Thank ChefRonTravels
Madrid, Spain
Level 6 Contributor
166 reviews
32 helpful votes
Reviewed 3 weeks ago via mobile

We were supposed to fly from drake bay to San José. The “airport” at drake does not have a building or a restroom or even a place to stay. No drinks no air conditioning. Under those circumstances the small plane supposed to fly us, broke. Of course safety first but Sansa did not have any spare planes, nor did they...

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Domestic Economy Drake Bay - San Jose

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1 Thank Iria s
San Francisco, California
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed August 13, 2018

You will read numerous poor reviews about Sansa not notifying you that a flight is cancelled. This is after you pay for a taxi to the airstrip in the morning and then have to frantically scramble and pay top dollar for pricey private transportation back to the San Jose Airport in order to make your International flight in the afternoon....

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Domestic Economy Quepos - San Jose

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Thank VictoriaSFBayArea
Abilene, Texas
Level 2 Contributor
7 reviews
Reviewed August 12, 2018 via mobile

At the San Jose Costa, Rica Airport you can have your driver drop you off at the domestic terminal and check in is just steps away. At check in they weighed our checked bag then weighed each person with their carry on. We were careful to stay within the weight guidelines listed on the Sansa web site and good thing,a...

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Domestic Economy San Jose - Tortuguero

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Thank pammashburn1014
2 reviews
Reviewed July 31, 2018

Working with this company was the only downside to my trip to Costa Rica. I booked a flight with them from SJO to XQP and back (San Jose/Quepos). They had to cancel the flights because the airport closed down for renovation but they offered to re-route to a nearby airport. I took the offer. They ended up canceling both the...

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Domestic Economy San Jose - Quepos

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Thank D33nka
2 reviews
2 helpful votes
Reviewed July 28, 2018

I flew into San Jose from Miami and had a round trip flight from San Jose to Manuel Antonio. I had booked directly with the airline. I got to San Jose and they informed me that the airport in Manuel Antonio wasn't even open. It was going under renovations. I had to spend $160 to get to Manuel Antonio by...

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International Economy Miami - San Jose

Helpful?
1 Thank Eric C
UK
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed July 26, 2018

I received an email 2 days before my flight telling me it was cancelled and offering me the choice of a voucher or a refund. I chose the refund. However, this was 4 months ago and I am yet to see a penny of my money. Currently, I am waiting for ANYONE from Sansa to respond to any of my...

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Domestic Economy Quepos - San Jose

Helpful?
1 Thank Jaks44
See travel tips for airlines
“Very undependable with no accountability, use ground transportation instead or risk having your vacation ruined.”
VictoriaSFBayArea, 13 Aug 2018 | Read review
“Stay Away at all costs”
B7476UJericc, 28 Jul 2018 | Read review
“Don't do it!!!”
Casey1013, 16 Mar 2018 | Read review
“Pack as light as you can”
CliveH47, 16 Mar 2018 | Read review
“You DO NOT need to check in two hours in advance. 30 minutes is plenty in both SJO and PJM.”
michaelkS2138PM, 14 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
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