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SANSA


146 reviews
Headquarters: Edificio Avianca La Uruca, San Jos_ Costa Rica, San Jose 10107 Costa Rica (506) 2290-4100 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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146 Reviews from our TripAdvisor Community

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146 reviews from our community

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Showing 118: English reviews
Atlanta
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed yesterday
NEW

It won't allow me to write Drake Bay as our destination from San Jose, but that flight is the potential problem. On our return flight from Drake Bay (Bahia Drake) twelve passengers boarded. No luggage was put on the plane. Zero bags. Apparently the plane was at maximum weight capacity with just the passengers. Unless your final destination is San...

Date of travel: December 2018
More 
International Economy Atlanta - San Jose

Helpful?
Thank Grehad
Pittsburgh, PA
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 3 days ago
NEW

My scheduled & paid for flight from SJO to Quepos in August 2018 was cancelled due to incompletion of the new airstrip. After multiple emails & phone calls I have still not received my 300 dollar refund. Poor communication and being repeatedly lied to will definitely prevent me from flying with Sansa in the future!

Date of travel: August 2018
International Economy Pittsburgh - San Jose
Helpful?
Thank ScottCRNA
1 review
Reviewed 3 days ago
NEW

Don't fly Sansa, they are very sketchy! Our flight was cancelled and we were given an email address to contact for our refund. We were told that we would receive a refund within 1 month. After sending numerous emails inquiring about our refund, we received no reply after the initial email and never received a refund. We finally got our...

Date of travel: August 2018
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Domestic Economy Liberia - San Jose

Helpful?
Thank mmurbina920
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I was scared when I saw the plane, but it was a smooth 45 minute flight to where I was headed. I would fly again!

Date of travel: October 2018
International Economy San Diego - San Jose
Helpful?
Thank jodiemodell
Basingstoke, United Kingdom
Level 6 Contributor
200 reviews
103 helpful votes
Reviewed 1 week ago

Flight from SJO to Puerto Jimanez in the Osa Peninsular - not Mexico, but not other option! We had flown from Tamarindo to SJO then from SJO to Puerto Jimanez; first flight was good. Second flight not so good, although we were the first to check in and our bags were underweight we were asked to go on a later...

Date of travel: December 2018
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International Economy San Jose - Puerto Vallarta

Helpful?
Thank bean10
1 review
Reviewed 1 week ago

I purchased a flight from Quepos to San Jose. I had to use the Liberia airports to leave this review because Quepos is not listed on trip advisor. The flight date was August 30 2018 Less than 24 hours prior to the flight I was notified that the flight was cancelled. I was promised to receive a refund within 30...

Date of travel: August 2018
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Domestic Economy Liberia - San Jose

Helpful?
Thank thecableguyis
New York City, New York
2 reviews
Reviewed 2 weeks ago

Like the other reviews, Sansa was supposed to refund me for a canceled flight almost 2 months ago. I still have not received the refund. I email and no one responds. No one can explain to me why I haven't received a refund yet. It does not take this long to return me half of the money I paid for....

Date of travel: September 2018
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International Economy San Jose - Tampa

Helpful?
Thank Rakey D
Level 3 Contributor
8 reviews
Reviewed 4 weeks ago via mobile

Quick flight from SJC to Tambor. Flight was about 20 mins behind schedule, but overall easy. Check in was quick and it was a beautiful flight into Tambor where we where met by a separate shuttle service to take us to Santa Teresa.

Date of travel: November 2018
Domestic Economy San Jose - Liberia
Helpful?
Thank skinney1113
Level 2 Contributor
4 reviews
5 helpful votes
Reviewed November 5, 2018 via mobile

This would have been our 3rd year flying with Sansa, and it has also been our LAST. Our flights were cancelled last minute due to weather/ airport change with Sansa, they gave us option to either cancel and receive a full refund or choose a different flight date, chose to be refunded and booked a van for transport instead as...

Date of travel: May 2018
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Domestic Economy San Jose - Liberia

Helpful?
2 Thank Breanna J
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed November 2, 2018 via mobile

I disputed my charge with AMEX since both of my round trip segments to Quepos cancelled and Sansa never refunded my ticket as promised. Amex opened the dispute and gave Sansa 45 days to respond to the issue which they never did, so the charge was removed and credited to my account. What kind of airline would not respond to...

Date of travel: September 2018
More 
Domestic Economy San Jose - Liberia

Helpful?
Thank davidgH766PV
See travel tips for airlines
“Drive to Sierpe and take a water taxi to your resort.”
Grehad, 15 Dec 2018 | Read review
“Avoid it if your regional flight is an international connection. You might not make your connection. This company are stealing money.”
thecableguyis, 5 Dec 2018 | Read review
“Do not fly with them. Best tip!”
rdrammeh, 2 Dec 2018 | Read review
“Don't book with this airline unless you can live with a non-refundable policy.”
MattMary496, 24 Oct 2018 | Read review
“Very undependable with no accountability, use ground transportation instead or risk having your vacation ruined.”
VictoriaSFBayArea, 13 Aug 2018 | Read review
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