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Small Planet Airlines


2,466 reviews
Headquarters: J. Basanavi?iaus 15, Vilnius Lithuania, Vilnius 3108 Lithuania 011 370 5 255 5655 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,466 Reviews from our TripAdvisor Community

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2,466 reviews from our community

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Showing 528: English reviews
Mlada Boleslav, Czech Republic
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed yesterday
NEW

I have the same experience as Raimundas. Planes look nice from outside but seats are uncomfortable and some are broken! There is a very few space for legs. If you claim for seats in front of you that is pushed to your space, the cabin crew will suggest you to change your seat. They will not tell passanger don´t do...

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International Economy Berlin - Agadir

Helpful?
Thank Jerry_0410
Klaipeda, Lithuania
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 1 week ago
NEW

From outside their palnes look colourful and promising joy. When you are inside all your hopes go down. Theres almost no space for sitting as they try to squezze all the money possible out of room in the plane. You can not enjoy any meal as it is almost not possible to use your table. It happened that the chair...

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Europe Economy Vilnius - Rhodes

Helpful?
1 Thank Raimundas25
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

I am verry dissapointed about their sevice and reactions. We were Graz airport from 6AM till 6PM and you are giving us 30€ per person for food an drinks??? A sandwich cost here 5€ minimum. This is insane! I’ve also having troubles with transfer to home and today back here - they didn’t offer hotel. And than 24hours later they...

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Europe Economy Graz - Rhodes

Helpful?
1 Thank Rene T
Kaunas, Lithuania
Level 4 Contributor
47 reviews
12 helpful votes
Reviewed 2 weeks ago

It is typical charters. With too frequent delays. With very small legroom, but it is option to by the seat at emergency exit.

Europe Economy Vilnius - Antalya
Helpful?
Thank Lithuanian-guest
Level 4 Contributor
33 reviews
7 helpful votes
Reviewed 2 weeks ago via mobile

We rent to Croatia by Apollo and this time they used the airline Small Company. What a joke! This was quite a short flight and that was good. Since I’m a bit over average (176 cm) I didn’t have room for my legs. In combination with the fact you couldn’t fall your seat back, I was lucky I wasnt up...

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Europe Economy Stockholm - Split

Helpful?
Thank Soflou11
Level 4 Contributor
36 reviews
14 helpful votes
Reviewed 3 weeks ago via mobile

On our outbound flight we had no delays. Of course we have read all reviews before and we were a Little Bit nervous. This flight wasn‘t carried out by small planet. The Crew and the plane has been chartered. Food and drinks were free. The inbound flight had a Delay of 30 minutes and was carried out by small planet....

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International Economy Bonn - Marsa Alam

Helpful?
1 Thank travel-your-life2016
Liverpool, United Kingdom
2 reviews
Reviewed 3 weeks ago via mobile

I would not recommend this company they are well known for their awful customer service and poor record of actually taking of on time. They ignore requests for compensation which is rightfully owed and do not simply care about providing customers with an appropriate service. Avoid this company at all costs.

Europe Economy Manchester - Larnaca
Helpful?
Thank Julie C
Southern Poland, Poland
2 reviews
Reviewed 3 weeks ago via mobile

Really kind personnel, good food. Prizes aren't too high. I really enjoy that flight, becaue decorations were really colourfull and beautiful.

International Economy Katowice - Sihanoukville
Helpful?
Thank Unknown C
Berlin, Germany
Level 2 Contributor
6 reviews
13 helpful votes
Reviewed 3 weeks ago

Do you want to take a step back in time? Take Small Planet Airlines. It offers everything: from a non functional website, to non existing customer service and to top it off - old, worn and tight seats. We flew back from LPA to AMS. Despite calling them, emailing them, sending a message through Facebook and Instagram I was unable...

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Europe Economy Las Palmas de Gran Canaria - Amsterdam

Helpful?
Thank cococol
1 review
Reviewed 3 weeks ago via mobile

We have submitted a compensation claim 14 months ago for a flight which was delayed by 10 hours, following an aborted take off. The claim was submitted via the Small Planet official form and is valid under the relevant EU ruling. There is very little response to emails, these are mostly ignored, the telephone is never answered. Finally after 5...

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Europe Economy London - Corfu

Helpful?
Thank zoeswai
See travel tips for airlines
“Charters are the only choise to DIRECT FLIGHTS”
Lithuanian-guest, 3 Jul 2018 | Read review
“Avoid this airline at all costs.”
cococol, 26 Jun 2018 | Read review
“Google the Airline before you fly with them”
W7048COpeterc, 10 Jun 2018 | Read review
“Avoid this airline”
Neierke, 21 May 2018 | Read review
“Book extra legroom if you need it”
malcolmw747, 4 Apr 2018 | Read review
Show next 5 travel tips 5 of 10

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