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Seaborne Airlines

Headquarters: World Plaza Building, 9th Floor, San Juan Puerto Rico 918

Overview

2.02.0 of 5 bubbles279 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.0 of 5 bubbles
Customer service2.5 of 5 bubbles
Value for money2.5 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding2.5 of 5 bubbles
Food and beverage1.5 of 5 bubbles
279Reviews
36Photos
67Tips
2.0
279
Excellent
43
Very good
31
Average
16
Poor
26
Terrible
163

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slotboss
Destin, Florida
309 contributions
5.0 of 5 bubbles
Best option between St Croix and St Thomas
St. Croix - St. ThomasDomestic
We have been off Island for about 8 years and have used the sea plane many times in the past. It's the best option for getting back and forth between the STX and STT. Our flight was just as we remember in the past and to my wife's surprise when we landed on St. Thomas a couple of the ladies remembered her and welcomed us back to the lsland.
Date of travel: May 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
Written June 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joey H
2 contributions
1.0 of 5 bubbles
HORRIBLE
St. Croix - St. ThomasDomesticEconomy
Just got off the phone with an arrogant jerk representative! As others have warned, their agents are terrible. Zero customer service.
Date of travel: December 2021
Written December 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

crizipi
1 contribution
1.0 of 5 bubbles
WORST AIRLINE!
St. Thomas - San JuanCaribbeanEconomy
They over book their ALL flights, bumped me off my flight to San Juan, directed me to Delta and send me to Atlanta, I had to pay for the new flights, luggage, transport between airports to connect out of Atlanta. Vacation time and money wasted. They kept my money for 12 months before refunding and only repaid the airfare, not any of the other expenses due to their poor system, it was not an error as this is how they always conduct business. Their head office staff were far worse than the airport staff, truly disgusting to deal with. They have no respect for their passengers. NEVER FLY WITH SEABORNE!!
Date of travel: November 2020
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written October 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Getrude I
1 contribution
1.0 of 5 bubbles
Customer service at the counter need to improve
St. Thomas - St. CroixDomesticEconomy
The people at the front desk at the waterfront are the most unpleasant staff i have ever seen they are right out mean and arrogant I was taking a flight back to ST Croix when the afternoon evening crew were working which they cancel me out because they said I was not book on the 5pm flight and that was not true. The clerk early that same day said she book me on the 5pm flight, but the most arrogant person told me i was not on that flight. So I had to go to the airport and book a flight on cape air to go to ST Croix and pay another price which it is so unfear i would never or tell any to fly that plane. you need more employee with better customer service.
Date of travel: July 2021
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
Written August 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ben B
3 contributions
1.0 of 5 bubbles
BEWARE!!!! This a horrible airline. STAY AWAY!!!!!
St. Thomas - San JuanCaribbeanEconomy
This a horrible airline. Lazy Rude and lackadaisical agents. Our flight was delayed by more than 4 hours. If you **EVER** thought about flying on Seaborne Airlines (a regional airline in the Caribbean), LOOK AT REVIEWS FIRST!!! our flight from St Thomas to San Juan, Puerto Rico was delayed by over 4 hours. they did not coordinate our connecting flight, customer service was very RUDE and completely unhelpful. Will NEVER use this airline again - avoid this incompetent airline!!! DO NOT FLY THIS AIRLINE! They have absolutely Horrible customer service, delay after delay with mangers and HQ customer service representatives being completely unapologetic and rude, I can not believe this company is still running. I recommend Jet Blue if you can find the flight, its like night and day. This airline is a JOKE except your life is in danger and you will likely miss your connection. We certainly did. LOOK AT REVIEWS FIRST!!! here and on Google and on TripAdvisor. BEWARE!!!! This a horrible airline. STAY AWAY!!!!!
Date of travel: March 2021
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written May 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 36
crizipi
1 contribution
1.0 of 5 bubbles
book any other airline!!
Read full review

Ben B
3 contributions
1.0 of 5 bubbles
Avoid like the plague! They are a horrible Airline, Hours of delays. You will miss your connection will they snicker. Extremely rude.
Read full review

Chuck
Santa Cruz, California
464 contributions
1.0 of 5 bubbles
Take a different airline.
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A.L
Portugal
302 contributions
1.0 of 5 bubbles
book a serious airline.
Read full review

William A
Baxter, Minnesota
29 contributions
1.0 of 5 bubbles
Do not use EVER!!
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Showing results 1-5 of 67
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