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VivaColombia


645 reviews
Headquarters: Calle 77, #11-19, Piso 5 Bogota, Bogota 110221 Colombia 011 57 1 4897989 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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645 Reviews from our TripAdvisor Community

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645 reviews from our community

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Showing 183: English reviews
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

DEBERIAN TENER VERGUENZA!!!! Cobran 33’000 COP para imprimir un boarding pass cuando ya lo tenia en el movil !!! Un servicio clientes fatal !!!! THEY SHOULD BE ASHAMED!!! They charge you for anything ! Even to print your boarding pass! They don’t accept boarding passes in pdf on mobile phone even thought the airport security told me the pdfs work...

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Domestic Economy Santa Marta - Bogota

Helpful?
Thank Lavinia B
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 1 week ago

Every one said flying in Colombia would be cheap. Not the case I found, The flight starts off at one price then you have to pay to pick your seats, you have to pay to check a bag or to bring your carry on. Check in is also an extra charge. We had no way to print our tickets before...

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Domestic Economy Bogota - Cartagena

Helpful?
Thank Michelle H
Santorini, Greece
Level 4 Contributor
25 reviews
10 helpful votes
Reviewed 1 week ago

great service, awesome hostess, just a short flight so not much to say but well worth the money. The luggage came quite quickly, that was a pro

Domestic Economy Bogota - Cartagena
Helpful?
Thank Rhea F
Genoa, Italy
Level 4 Contributor
25 reviews
22 helpful votes
Reviewed 1 week ago via mobile

This has been absolutely the most disappointing experience we have ever encountered with any airline. We are avid travelers and have traveled most of the globe and this has by far been the most degrading excuse of customer service we have ever come across. We performed our due diligence and booked our flight well in advance (approximately three weeks in advance),...

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Domestic Economy Cusco - Lima

Helpful?
Thank Globetrotter810
Blacksburg, Virginia
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 weeks ago

This airline has somehow taken minimal legroom to a new level. I measured 4.5 inches between the front of my seat and the seat pocket in front of me. I couldn't physically fit my legs in front of me and I'm not even extremely tall. Definitely don't fly with them unless you're very short.

Domestic Economy Medellin - Cartagena
Helpful?
Thank HokieGirl1999
Weiser, Idaho
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago

Lets see, I got charged about $40.00 for 2 bags that I can normally carry on with my wife. They would not check them through to Santa Marta, we had to fly to Bogota to get the connecting flight on Viva Colombia. So you get to go and collect your bags, get to stand in line again at Viva and...

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Domestic Economy Cartagena - Santa Marta

Helpful?
Thank loaferln
Miami, Florida
1 review
Reviewed 2 weeks ago

I had a problem in Lima, Peru. And they had me detained in the airport due to a airline mistake. Since it was their mistake I asked for food and they just gave me a breakfast and a dinner for a 30 hours stay in the airport. I had to sleep on the airport benches. HORRIBLE EXPERIENCE WITH VIVA AIR!!!!

South America Economy Bogota - Lima
Helpful?
Thank backpacker305
Medellin, Colombia
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

I usually hate sensationalized reviews, and I never post reviews, but VIVA AIR is worthy of my first review. I have traveled to many many countries using many airlines, always bringing my backpack on as carry on (its 38L, always fits in overhead), and I have NEVER had to pay. Viva air ropes you in with a cheap flight (weee...

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Domestic Economy Medellin - Bogota

Helpful?
2 Thank madsennikolas
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed 3 weeks ago via mobile

Booked a flight from panama to lima that had a stop over in bogota. They cancelled the route from panama to bogota, but refused to give a refund unless we cancelled both flights. Offered a 'free' flight voucher, which after taxes was more expensive then booking Two new flights ourselves online. Its been over a month and still waiting for...

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South America Economy Panama City - Lima

Helpful?
Thank Aisling G
Humble, Texas
Level 2 Contributor
3 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Our flight from Bucaramanga to Bogota was delayed 3 hours. I was never notified. Don’t waist your money or time.!

Domestic Economy Bucaramanga - Bogota
Helpful?
Thank sga82848
See travel tips for airlines
“I hear if you can book in spanish tickets are cheaper????”
, 9 Jul 2018 | Read review
“Understand what you are buying.”
chainsawkellyl, 5 Jun 2018 | Read review
“find your tickets and print the check-in online, check all additional services are off and you'll get the best price possible :-)”
Hor-em-akhet, 31 May 2018 | Read review
“The first 4 rows have more room, good reclining seats, although plenty of legroom in seat 5A”
gtredray, 27 May 2018 | Read review
“Avoid flying with VivaAir”
rmoe2015, 24 May 2018 | Read review
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