We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

VivaColombia


750 reviews
Headquarters: Calle 77, #11-19, Piso 5 Bogota, Bogota 110221 Colombia 011 57 1 4897989 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

750 Reviews from our TripAdvisor Community

Write a Review

750 reviews from our community

Filter reviews by popular destinations:
All reviews Bogota Medellin Cartagena San Andres Island Lima Santa Marta Pereira Cali Cusco Miami Panama City Bucaramanga Quito Barranquilla
Traveller rating
Cabin
  • (213)
  • (0)
  • (0)
  • (0)
Route
  • (154)
  • (50)
  • (7)
  • (2)
  • (0)
  • More
Language
  • More
Showing 213: English reviews
Level 2 Contributor
7 reviews
Reviewed 1 week ago
NEW

We payed for 20kg check in and sports equipment up to 32kgs. First he proceeded to try and charge us for 5 kg extra on check bag which was 19.8kg. Then when we refused to pay him he then went on to try and charge extra kilos on my surfboard which was 18kg and you are allowed 32. When we...

More 
Domestic Economy Medellin - Cartagena

Helpful?
Thank Karl C
Bordeaux, France
Level 5 Contributor
52 reviews
20 helpful votes
Reviewed 1 week ago

They charge you with s/99 (for 2 people) to print your flight ticket. When you know that this company belongs to Ryanair you're not surprised any longer ! First and LAST time EVER!

Domestic Economy Lima - Tarapoto
Helpful?
Thank FrenchiesfBordeaux
Chile
Level 5 Contributor
44 reviews
15 helpful votes
Reviewed 3 weeks ago

I do know that when travelling with a low cost airline, one should forget about certain things such as comfort, food (of any kind), in-flight entertainment etc.; but to be charged (almost as much as the flight ticket) for the carry on luggage I was travelling with, when it barely exceeded the allowed size (maybe by no more than 2...

More 
Domestic Economy Piura - Lima

Helpful?
Thank SoloViajo
Dublin, Ireland
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed 3 weeks ago

Flight was really good value at about $30 to fly to Bogota. It was on time and the staff were friendly

Domestic Economy Medellin - Bogota
Helpful?
Thank John G
Princeton, New Jersey
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 3 weeks ago

I purchased tickets and prepaid baggage for myself and our daughter & son-in-law. We arrived at Cartagena airport 2hrs ahead of flight and immediately went to check our bags. We were the first in line. The gate agent spent an hour with our passports and reservations trying to check our bags - - -with no success. There was no supervisor...

More 
Domestic Economy Cartagena - Medellin

Helpful?
Thank MarkWW1957
1 review
Reviewed 3 weeks ago via mobile

Do yourself a favor and try to use a different company to fly. Not safe. And really horrible castomer Service

Domestic Economy Pereira - Cartagena
Helpful?
Thank Tom V
3 reviews
Reviewed 3 weeks ago

I had the worst flight I have ever taken with this airline. I usually am flexible and try to understand when things go wrong, but this airline was awful. I was flying from Lima to Bogota and it was delayed two hours. Then another two. Then ended cancelling it. After they moved us all around the airport and had us...

More 
South America Economy Lima - Bogota

Helpful?
Thank Katelyn K
Level 4 Contributor
29 reviews
10 helpful votes
Reviewed 3 weeks ago via mobile

Despite it being a low cost airline the service has greatly improved. They now have a proper gate at the Medellin airport, they call people in order and everyone has their own seat. It seems obvious, but this was not the case before. One thing you should be careful with is that when you are buying the ticket online, be...

More 
Domestic Economy Medellin - Bogota

Helpful?
Thank Reesehdz
Colombia
Level 4 Contributor
40 reviews
7 helpful votes
Reviewed 4 weeks ago

I took the flight back to Bogota after a tragic flight to Medellin, but I did not know the nightmare that awaited me: the luggage that had served me to travel from BOG to MDE magically no longer complied with the rules on the opposite route. I was charged for excess baggage 1.5 times the value of the ticket, so...

More 
Domestic Economy Medellin - Bogota

Helpful?
Thank Getaway643917
2 reviews
1 helpful vote
Reviewed September 9, 2018

Great value for the quick flight. However, I was shocked that I check in I needed to pay for a boarding pass!!! What airline does that? it was an average of $7 dollars per boarding pass. I was also forced to check in a backpack only because it had small wheels. Other backpacks in the flight were larger and bulky...

More 
Domestic Economy Santa Marta - Medellin

Helpful?
1 Thank Jannina M
See travel tips for airlines
“Dont use them bloodsucking theives”
122karlc, 8 Oct 2018 | Read review
“Fly Avianca or Latam - - - Avoid Viva.”
MarkWW1957, 23 Sep 2018 | Read review
“Don't do it.”
612katelynk, 19 Sep 2018 | Read review
“never take a fly here”
Getaway643917, 17 Sep 2018 | Read review
“Never fly with VivaColombia”
AlecChapman, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

68 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (68)
Viewed
View from Window (13)
Viewed
Onboard Feature (1)
Viewed
Airport (9)
Viewed
Food and Drink (2)
Viewed
Seat (3)
Viewed
Cabin (1)
Viewed
Airline Lounge (1)
Viewed
Other (38)