We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sriwijaya Air


586 reviews
Headquarters: Kawasan M1 Bandara Soekarno - Hatta Tangerang, Tangerang 19120 Indonesia 011 62 21 55917777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

586 Reviews from our TripAdvisor Community

Write a Review

586 reviews from our community

Filter reviews by popular destinations:
All reviews Jakarta Denpasar Surabaya Yogyakarta Region Makassar Labuan Bajo Semarang Malang Medan Belitung Island Bandar Lampung Sorong Dili Balikpapan Solo
Traveller rating
Cabin
  • (247)
  • (0)
  • (0)
  • (0)
Route
  • (138)
  • (59)
  • (49)
  • (1)
  • (0)
  • More
Language
  • More
Showing 247: English reviews
Level 5 Contributor
54 reviews
17 helpful votes
Reviewed 1 week ago via mobile

I wonder whether Sriwijaya Air is becoming worse and to be like Lion Air. Looks like delays becomes a habit too for Sriwijaya Air, something I do not experienced often before. I bought tickets for today flight from Jkt to Pontianak at 15:15pm scheduled to arrive Supadio at 16:30. I received a text message to inform me flight will be...

Date of travel: January 2019
More 
Domestic Economy Jakarta - Pontianak

Helpful?
Thank harta w
Fort Collins, Colorado
Level 5 Contributor
76 reviews
24 helpful votes
Reviewed 2 weeks ago via mobile

Avoid NAM and Sriwijaya Air at all cost. All of our flights were delayed multiple hours. Cabin is extremely dirty and seats were very uncomfortable. On the plus side, the cabin crew and staff were all incredibly nice.

Date of travel: January 2019
Southeast Asia Economy Tokyo - Labuan Bajo
Helpful?
Thank spensterr
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago

comfy flight,, affirdable price with excellent service. Will never regret to choose this airline. my first experience ysung this airline and make me surorised, next time I'll go with this great airline again

Date of travel: February 2018
Asia Economy Surabaya - Denpasar
Helpful?
1 Thank Seira R
Alexandria, Virginia
Level 5 Contributor
54 reviews
10 helpful votes
Reviewed 3 weeks ago

Once the flight takes off, it was fine but our first flight left 2 1/2 hours late and our return flight left 1 hour late! Talking with others, this was not an isolated incident - avoid Nam Air, also known as Sriwijaya Air!

Date of travel: December 2018
Southeast Asia Economy Denpasar - Labuan Bajo
Review collected in partnership with Sky-tours

Helpful?
Thank Famtravel1724
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago via mobile

Nam air always get delayed and it costed me my connecting flight and also I missed my boat because of them. I don’t recommend flying with them if you want to be on time.

Date of travel: December 2018
Southeast Asia Economy Denpasar - Lombok
Helpful?
Thank DimagOzgum
Jakarta, Indonesia
Level 5 Contributor
90 reviews
35 helpful votes
Reviewed 4 weeks ago

On the outbound flight I paid for extra leg room and that is what we got, but on the return flight to Jakarta we paid for extra legroom and got less than the rest of the cabin... On top of that the flight was delayed for an hour or more with minimal information given in English (the international language of...

Date of travel: September 2018
More 
Domestic Economy Surabaya - Jakarta

Helpful?
Thank MGOMEZULU
1 review
Reviewed 4 weeks ago

Do not use Sriwijaya or Nam. I traveled from Bali to Yog one month ago with Nam and until I checked in at the counter, I hadn't been informed at all that the flight would depart 2 hours earlier than the schedule. I had to rush to the gate and found the flight was delayed one hour. The staff sitting...

Date of travel: December 2018
More 
Domestic Economy Balikpapan - Yogyakarta Region

Helpful?
Thank Younghee J
Jakarta, Indonesia
Level 2 Contributor
5 reviews
Reviewed 4 weeks ago

It was delayed about 2 hours and honestly it made me so boring. But the crews are nice and we were given delicious lunch (maybe because they were late). Overall this was not my first flight with Sriwijaya and they are always good low cost airlines, smooth landing and take off.

Date of travel: December 2018
Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Denny3130
Pangkal Pinang, Indonesia
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

One of Indonesian Airlines Reasonable Price Good Service Have many route Indonesia Domestic and Some International Flight Enjoy the Flight , enjoy the Service Just Joined Indonesia Flightship Garuda Indonesia

Date of travel: August 2018
Domestic Economy Jakarta - Pangkalan Baru
Helpful?
Thank trezdy
Samarinda, Indonesia
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago via mobile

Fly from balikpapan to yogyakarta. On time schedule. Friendly and helpful staf. They provided meals : kwetiau with sausage, crackers, pudding, and a cup of mineral water. Price : a little bit expensive compare to lion air for the same route. (Around IDR 100K - 200K difference).

Date of travel: December 2018
Domestic Economy Balikpapan - Yogyakarta Region
Helpful?
Thank herusulaksono
See travel tips for airlines
“Just avoid this airline.... fly Garuda”
MGOMEZULU, 20 Dec 2018 | Read review
“Flt to Dili is at International side from Bali”
rahmahj2018, 17 Dec 2018 | Read review
“travelers can tray online check in it is much easier”
happytrisye, 7 Dec 2018 | Read review
“Avoid - regularly delayed flights means very few go on time - many people had cancelled flights with no explanation given.”
MerliesMum, 10 Oct 2018 | Read review
“dont book with nam or your holiday is a mess”
kurt177, 30 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

153 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (153)
Viewed
Airport (21)
Viewed
View from Window (15)
Viewed
Onboard Feature (1)
Viewed
Airline Lounge (1)
Viewed
Seat (11)
Viewed
Cabin (9)
Viewed
Food and Drink (4)
Viewed
Other (91)