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Batik Air


716 reviews
Headquarters: Jl. Gajah Mada, 7 Jakarta, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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716 Reviews from our TripAdvisor Community

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716 reviews from our community

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Showing 399: English reviews
A TripAdvisor Member
Reviewed 2 days ago
NEW
via mobile

Consistently on the edge of my seat during the whole flight. The plane slightly tilted right after lifting off.

Southeast Asia Economy Singapore - Jakarta
Helpful?
Thank A TripAdvisor Member
Serpong, Indonesia
Level 5 Contributor
48 reviews
43 helpful votes
Reviewed 3 days ago
NEW
via mobile

Actually, this July I've flight Batik Air 3 trips. But 2 of 3 trips, the entertainment flight was not available. I think that's major problem because you've positioning as full service flight. Once checked in experience from Cengkareng (CGK) also a nightmare.. very long queue, slow service.. Dunno, maybe will think twice to flying Batik again..

Domestic Economy Yogyakarta - Jakarta
Helpful?
Thank mixfruits
Italy
Level 5 Contributor
89 reviews
11 helpful votes
Reviewed 4 days ago
NEW

For the Jakarta Jayapura direct route it has better schedule times then Garuda on both directions and it s a little cheaper. The seats are comfortable, very important if you choose the night flight.Service is also good. I fly this Batik route very often and i ve never had a bad experience, i find it very reliable and convenient.

Domestic Economy Jakarta - Jayapura
Helpful?
Thank TripGau
Perth, Australia
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

A good flight, left on time, a meal was provided, and time to watch a movie, staff were lovely, no problems at all, would recommend to anyone flying to Bali

International Economy Perth - Balikpapan
Helpful?
Thank kerrichilcott
Perth, Australia
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

When faced with the choice of airline to Bali, pay the extra $50 and go with Garuda. The plane was filthy. The food was not very pleasant. The atmosphere was too warm. They took the headphones away 1 minute before the movie ended and all the available entertainment is really old. There was nothing recent on there at all. You...

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International Economy Perth - Denpasar

Helpful?
1 Thank Carla M
Perth, Australia
Level 5 Contributor
85 reviews
64 helpful votes
Reviewed 5 days ago
NEW

Very surprised at how well executed this airline is. Check-in was seamless and relatively quick. Boarding does need to be fine-tuned. There are no boarding annoucements (none that i could hear. This was in PER, and again, nothing leaving DPS) This made boarding a free-for-all. It would make sense to have kids/ederly/Special Considerations board early like other airlines, to avoid...

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International Economy Perth - Denpasar

Helpful?
2 Thank hopdan88
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Batik Air is a cheap and seamless way to get from Perth to Bali. Your fare price includes baggage and a basic meal (normally fried noodles or something similar) with a soft drink or water. Alcohol is not included or sold on this airline. You also get a range of movies and they generally run on time. A better airline...

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International Economy Perth - Denpasar

Helpful?
Thank WestAussiechick7
Yallingup, Australia
Level 6 Contributor
125 reviews
55 helpful votes
Reviewed 1 week ago

We usually fly Jetstar as I am a Qantas Club member and its nice to chill-out in the Lounge beforehand. This time I did the sums between the full service airlines like Garuda & Malindo and found by the time I paid for baggage (mainly), meal (if nec) and entertainment (not really fussed about this one), it was cheaper or...

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International Economy Perth - Denpasar

Helpful?
Thank Fran B
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed 1 week ago

Batik Air is a good airline to fly with. Extra leg room a big plus. The food is very average. You do not get a blanket, pillow or sick bag unless you are in business class. Take your own ear plugs if possible, the handing out of head phones is quite slow and only given after take off. No alcohol...

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International Economy Perth - Denpasar

Helpful?
Thank 1jodave
Level 2 Contributor
8 reviews
9 helpful votes
Reviewed 1 week ago via mobile

We booked a malindo flight from Perth to Bali operated by Batik Air. Yes they are low cost but they were on time and did provide a meal and inflight entertainment (however my husbands screen was not working but being a short flight I just swapped seats). You have to bus to the terminal in Bali but it was not...

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International Economy Perth - Denpasar

Helpful?
Thank Caroline S
See travel tips for airlines
“Pack your 20kg of luggage because its included on the booking!”
WestAussiechick7, 16 Jul 2018 | Read review
“Don't rely on their contact centre to resolve issues quickly - give them lots of lead time to respond.”
lisamark2018, 10 Jul 2018 | Read review
“Be arrived at the airport at least 90 minutes prior to departure”
peerkmcfkmuih, 9 Jul 2018 | Read review
“Just take note that there will be delay in take off time”
653lilingt, 1 Jul 2018 | Read review
“Okay for backpackers, I guess?”
peterrevs0n, 1 Jul 2018 | Read review
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