We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Batik Air


746 reviews
Headquarters: Jl. Gajah Mada, 7 Jakarta, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

746 Reviews from our TripAdvisor Community

Write a Review

746 reviews from our community

Filter reviews by popular destinations:
All reviews Jakarta Denpasar Perth Surabaya Yogyakarta Makassar Lombok Medan Semarang Singapore Kuala Lumpur Pekanbaru Balikpapan Sorong
Traveller rating
Cabin
  • (353)
  • (0)
  • (63)
  • (0)
Route
  • (213)
  • (139)
  • (46)
  • (19)
  • (0)
  • More
Language
  • More
Showing 417: English reviews
Level 3 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

This is one of the better international flights I have travelled in. Good crew, satisfying hospitality, tasty meal platter (tried non veg)

Asia Economy Chennai (Madras) - Denpasar
Helpful?
Thank yasha c
Level 6 Contributor
66 reviews
137 helpful votes
Reviewed 2 days ago
NEW

I was flying back from my business trip from Yogyakarta to Jakarta. No complain at all, sharp time, nice snack, and smooth drive of the pilot (Y).

Domestic Economy Yogyakarta - Jakarta
Helpful?
Thank Idam007
Perth, Australia
Level 5 Contributor
54 reviews
6 helpful votes
Reviewed 2 days ago
NEW

My wife and I chose Batik Air as they had just started service in Perth to Bali. Had no complaints whatsoever about this airline.

International Economy Perth - Denpasar
Helpful?
Thank Allan D
1 review
Reviewed 6 days ago
NEW
via mobile

Arrived to check in but seems employees where more interested in leaving shift as final flight for the night so nobody to give ticket even though stated one hour latest check-in. No mension of instruction and when found a member of the airline all I received was shouting and abuse. No respect for customer, no organisation, no apoligies, no explanation....

More 
Southeast Asia Economy Denpasar - Kuala Lumpur

Helpful?
Thank Dan M
Perth Wa
Level 6 Contributor
245 reviews
108 helpful votes
Reviewed 1 week ago
NEW

Flight was late leaving, spent an hour on tarmac waiting to depart. Service has deteriorated, only black tea or coffee available with meal, no milk or creamer, few other drink choices apart from water. The chicken and rice meal was probably the worse meal I have ever eatan on a flight, dry and chewy. Would not choose this airline again...

More 
International Economy Denpasar - Perth

Helpful?
Thank heliconia9PerthWa
Level 3 Contributor
12 reviews
17 helpful votes
Reviewed 1 week ago

Hassle free booking system, includes seats, baggage and meal, with onboard entertainment. Plenty of legroom. Convenient flight schedule. Also generous baggage allowance incl. golf clubs

International Economy Perth - Balikpapan
Helpful?
Thank Glenn H
1 review
Reviewed 1 week ago via mobile

Flight was only a bit delayed but surprisingly it landed in time (15 mins faster) both take off and landing was superbb! There was no IFE which made the flight so damn boringg! Dinner taste a bit salty but still OK, FAs were quite polite.

Domestic Economy Medan - Jakarta
Helpful?
Thank Hendra Raharja O
Northcliffe, Western Australia, Australia
Level 4 Contributor
35 reviews
13 helpful votes
Reviewed 1 week ago

We flew for the first time on batik air through Malindo air to Bali. On the way over, it was easy boarding and we had a lovely flight with entertainment and food. On the way back however, we were delayed but without explanation and without apology. I found the airline generally good, seats were okay, in flight entertainment good but...

More 
International Economy Perth - Denpasar

Helpful?
Thank Frances C
perth
Level 4 Contributor
26 reviews
13 helpful votes
Reviewed 2 weeks ago

We flew business class with Batik for the 1st time & were not overwhelmed by the experience. it was ok but not great. being able to use the Qantas Lounge was good prior to our flight, extra leg room was also good. On return leg, no lounge option available. Food on board was average. Flight attendants tried hard but need...

More 
International Business Class Perth - Denpasar

Helpful?
1 Thank DWSAHperth
Perth, Australia
Level 5 Contributor
38 reviews
11 helpful votes
Reviewed 2 weeks ago via mobile

Batik air is a tough one to review. We were late leaving the terminal,an hour late taking off, the ground staff and flight crew all appear extremely young, but obviously experienced. Was good to have free movies to watch and the pasta dish was reasonably good. The steel bar across the back of the seat became pain full after an...

More 
International Economy Denpasar - Perth

Helpful?
Thank Keith R
See travel tips for airlines
“We couldn't online check in so arrive with plenty of time at Bali end.”
837francesc, 8 Aug 2018 | Read review
“Must think twice before choosing Batik air.”
yashraj68, 30 Jul 2018 | Read review
“Take your own snacks. Take your own headphones. Drink little as toilet access and availability is not good.”
Gavin63_11, 24 Jul 2018 | Read review
“Pack your 20kg of luggage because its included on the booking!”
WestAussiechick7, 16 Jul 2018 | Read review
“Don't rely on their contact centre to resolve issues quickly - give them lots of lead time to respond.”
lisamark2018, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

351 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (351)
Viewed
Cabin (22)
Viewed
Seat (23)
Viewed
View from Window (44)
Viewed
Onboard Feature (20)
Viewed
Our fleet (9)
Viewed
Airport (18)
Viewed
Food and Drink (50)
Viewed
Airline Lounge (21)
Viewed
Other (144)