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Batik Air

785 reviews
Headquarters: Jl. Gajah Mada, 7 Jakarta, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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785 Reviews from our TripAdvisor Community

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785 reviews from our community

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Showing 439: English reviews
Level 4 Contributor
26 reviews
13 helpful votes
Reviewed August 7, 2018

We flew business class with Batik for the 1st time & were not overwhelmed by the experience. it was ok but not great. being able to use the Qantas Lounge was good prior to our flight, extra leg room was also good. On return leg, no lounge option available. Food on board was average. Flight attendants tried hard but need...

International Business Class Perth - Denpasar

1 Thank DWSAHperth
Perth, Australia
Level 4 Contributor
38 reviews
11 helpful votes
Reviewed August 6, 2018 via mobile

Batik air is a tough one to review. We were late leaving the terminal,an hour late taking off, the ground staff and flight crew all appear extremely young, but obviously experienced. Was good to have free movies to watch and the pasta dish was reasonably good. The steel bar across the back of the seat became pain full after an...

International Economy Denpasar - Perth

Thank Keith R
Hong Kong, China
Level 5 Contributor
48 reviews
33 helpful votes
Reviewed August 4, 2018

Planes are bit old but they have more leg room then Air Asia and fly mostly on time, at KL if you dont have check in baggage you can choose your seat at self service kiosk and skip the line.

Southeast Asia Economy Kuala Lumpur - Singapore
Thank Lev K
Level 4 Contributor
28 reviews
14 helpful votes
Reviewed August 2, 2018

Batik Air has only recently started a Perth to Bali flight. I had read reviews about more leg room and with it being a full service flight we thought we'd give it a try. Pros are that there is slightly more leg room, you get a 25kg checked bag included and it is a full service flight however the meal...

International Economy Perth - Denpasar

Thank Kazzpatty
Level 5 Contributor
63 reviews
31 helpful votes
Reviewed July 30, 2018

This was the worst flight i have travelled by till now. Our experience from Chennai to Bali. Our experience was not good at all with this airlines. The flight's washroom was in a very bad condition, foul smell was there and not at all hygienic. Customer service was very poor, they didn't cater us well. Food was also not good....

Asia Economy Chennai (Madras) - Denpasar

Thank yashraj68
Jakarta, Indonesia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed July 29, 2018

on time flight and more leg room space for economy class, avalaible web check in to choose your seat, Terminal 1 at Jakarta is crowded, better early check in 1,5 hour unless you already print out the boarding pass by yourself

Asia Economy Jakarta - Denpasar
Thank andi a
Jakarta, Indonesia
Level 6 Contributor
1,058 reviews
208 helpful votes
Reviewed July 27, 2018 via mobile

I chose this airlines for its time to arrive early morning at Palu. I flew ID7585 which left CGK at 2.30am and arrived PLW at about 6am. Very punctual. I love it. I skipped the inflight meal offered because it’s too early for me to have a meal. The only downside was to find that the TV wasn’t there, the...

Domestic Economy Jakarta - Palu

Thank Suria_Nataadmadja
Bandar Lampung, Indonesia
Level 6 Contributor
92 reviews
14 helpful votes
Reviewed July 25, 2018 via mobile

Going back to Jakarta after seeing International Folk Arts Festival VI and Erau Adat Kutai 2018, i and friend flew with Batik Air from Balikpapan to Jakarta (Halim Airport), flight ID 7204. Price was good, on schedule, ground crew was nice and so helpful as well as cabin crew. There were lontong ayam and nasi ayam for lunch. I chose...

Domestic Economy Balikpapan - Jakarta

Thank yopiefranz
Perth, Australia
Level 4 Contributor
36 reviews
19 helpful votes
Reviewed July 24, 2018

We did a group booking for 12 people to Bali and return for the school holidays 11 months prior to our departure. We then had to cancel 2 PAX 6 weeks prior to our trip and the refund we received was very little and less than initially stated we would receive from group reservations. There was no negotiation. This airline...

International Economy Perth - Denpasar

Thank Gavin63_11
Jakarta, Indonesia
Level 6 Contributor
135 reviews
29 helpful votes
Reviewed July 23, 2018 via mobile

My family and I came early 2 hours before flight but when we did checking in, the staff so slow in doing their job. We had been queuing for more than one hour. Then, when we got boarding pass, the passengers had been called to board early but they just opened one belt for checking in. During flight, the flight...

Domestic Economy Medan - Jakarta

Thank RomeroSNG
See travel tips for airlines
“take a morning flight for on scheduled flight”
bachzulfa, 18 Sep 2018 | Read review
“Dont expect to talk to anyone on the phone. If cheap business fare to Bali then book it one way to take advantage of Qantas Lounge”
MeeganW_13, 18 Sep 2018 | Read review
“do a booking for at least 3 months earlier in advance.”
AdamG5193, 17 Sep 2018 | Read review
“Book during promotional time. Go early to the Airport to get a seat of your choice.”
maj0ra, 10 Sep 2018 | Read review
“From my limited experience, I would not fly Batik again if I was on a tight schedule.”
A5966UKmichaeld, 10 Sep 2018 | Read review
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