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Citilink


635 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72 Jakarta, Jakarta 11410 Indonesia 011 62 21 29341000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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635 Reviews from our TripAdvisor Community

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635 reviews from our community

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Showing 245: English reviews
Makassar, Indonesia
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

It was always an memorable flight with Citilink to numerous destinations across Indonesia and i am really excited to flight with Citilink again soon.

Domestic Economy Jakarta - Makassar
Helpful?
Thank ivan o
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago
NEW

Trip to Penang , choose the seat number with extra pay and you will not regret. Flight boarding was ontime, only queueing for airport runway for takeoff need some times. using Terminal 3 in Soekarno Hatta - Jakarta airport is nice.

Southeast Asia Economy Jakarta - Penang
Helpful?
Thank 618josia
1 review
Reviewed 1 week ago

Low cost airlines, but no different with premium airlines. except for the food, you have to buy the food

Domestic Economy Jakarta - Surabaya
Helpful?
Thank iman k
Level 4 Contributor
22 reviews
12 helpful votes
Reviewed 1 week ago via mobile

We flew to Denpasar and as usual the airline was great. Not only for the Denpasar trip but all our trip to different cities. Their punctuality that makes us always choose to fly with Citilink.

Asia Economy Jakarta - Denpasar
Helpful?
Thank ykart88
Bandung
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago via mobile

The services are very nice. They can understand what I need when I ask for something. Just love it!!

Asia Economy Jakarta - Denpasar
Helpful?
Thank shidqia
Palangkaraya, Indonesia
Level 3 Contributor
21 reviews
4 helpful votes
Reviewed 1 week ago via mobile

I flew from Palangkaraya-Bali with Citilink. This was 1st for me to fly with them. The seat was comfort, nice service and I don't forget about their poem when we landed! Nothing complain with this airfare.

Asia Economy Palangkaraya - Denpasar
Helpful?
Thank Yun P
Eastleigh, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Domestic flight from Surabaya to Lombok. 8 people in our party. There was a 40 mins delay but other than that all was fine with the check in and flight. Flight was 55 mins - quick and safe. Was what we expected. Would fly with them again. Booked the flight from Surabaya which was fairly simple on line. The only...

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Domestic Economy Surabaya - Lombok

Helpful?
Thank Ish D
Level 5 Contributor
36 reviews
15 helpful votes
Reviewed 2 weeks ago

A budget flight that is always on time... very reliable. I use this also for flights from Bali to East Timor and the return trip.

Domestic Economy Yogyakarta - Jakarta
Helpful?
Thank sdbblitar
Jakarta, Indonesia
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 3 weeks ago

I am a family of two young children and we fly a lot. Everything from the check-in process until the arrival to my destination was smooth, on schedule (we even took off earlier than schedule). No complaint from us :)

Domestic Economy Jakarta - Yogyakarta
Helpful?
Thank amandasupriadi
Jakarta, Indonesia
Level 4 Contributor
39 reviews
4 helpful votes
Reviewed 3 weeks ago

They said they are a low-cost flight....but I think an economy class should be better. The schedule, cabin crew, and the ship are good. Keep going.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Indra G
See travel tips for airlines
“be on time, this airline has very good ontime performace”
549imank, 10 Jul 2018 | Read review
“DON'T use it”
jayfL1754ZS, 23 Jun 2018 | Read review
“when book the flight try to choose the seat in the emergency row, it have legroom advantage, and not a bad deal for short trip.”
jemmymoritz, 6 Jun 2018 | Read review
“on time flight schedulled for me”
593immanuelj, 22 May 2018 | Read review
“every thin and everytime you should ask first for sure”
593immanuelj, 22 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Citilink
Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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