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Citilink


877 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72 Jakarta, Jakarta 11410 Indonesia 011 62 21 29341000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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877 Reviews from our TripAdvisor Community

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877 reviews from our community

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Showing 369: English reviews
Jakarta, Indonesia
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

There is no direct flight from Jakarta to Dili. And there are only two airline services for this route and I choose Citilink. Flight's route was Jakarta-Denpasar-Dili. Flight from Denpasar to Dili was having an amazing view from above. You could see Tambora mountain! Great!

Date of travel: February 2019
Southeast Asia Economy Denpasar - Dili
Helpful?
Thank hitampekat
1 review
Reviewed 2 days ago
NEW
via mobile

My luggage has been damaged by the airlines. I have claimed to the airlines but still there is no further and clear solution. They just offered a certain cost at one day, but on the other day they decrease the value without any clear reason and explanation for giving the compensation of my damaged luggage.

Date of travel: March 2019
Southeast Asia Economy Kuala Lumpur - Surabaya
Helpful?
Thank Nur W
Jakarta, Indonesia
Level 6 Contributor
92 reviews
4 helpful votes
Reviewed 4 days ago
NEW

this is my second time flying with citilink to Labuan Bajo. Overall it was a pleasant experience for flying a budget airline.

Date of travel: March 2019
Domestic Economy Jakarta - Labuan Bajo
Helpful?
Thank julai h
Surabaya, Indonesia
Level 4 Contributor
32 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Beyond expectation. warm service, comfort space. recomend airlines for your trips. the crew really nice n give the good service.

Date of travel: March 2019
Southeast Asia Economy Surabaya - Kuala Lumpur
Helpful?
Thank daniel christia... h
Level 4 Contributor
18 reviews
2 helpful votes
Reviewed 1 week ago

one of the low cost (not so low anymore) and on time. make sure you arrive on time in the gate. airplane is clean and the stewardess very friendly. keep up the good work!

Date of travel: March 2019
Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank uthewae
Level 1 Contributor
4 reviews
Reviewed 2 weeks ago via mobile

Ini pertama kalinya saya menggunakan citilink. Take off and landingnya sangat smooth. Thank you citilink! :)

Date of travel: February 2019
Asia Economy Jakarta - Denpasar
Helpful?
Thank denisesandi12
Pontianak, Indonesia
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 2 weeks ago

during the trip from Pontianak to Surabaya it was very pleasant. the air crew is very humble and ridiculous. each giving direction always gives "pantun" in each session. impressed me and laughed to myself. really like these airlines.

Date of travel: February 2019
Domestic Economy Pontianak - Surabaya
Helpful?
1 Thank ahmadmikedrh
2 reviews
Reviewed 2 weeks ago

My personal view, Best Low Cost Airlines in Indonesia. For international destination, it provides you with free Hot Meal &10 kg luggage. That is value for money. TQ.

Date of travel: January 2019
Southeast Asia Economy Kuala Lumpur - Surabaya
Helpful?
Thank Khalil_Radzi
Jakarta, Indonesia
Level 5 Contributor
43 reviews
2 helpful votes
Reviewed 2 weeks ago

In terms of services, I prefer Citilink over Lion Air. Their apps & on-ground service is good, and they offer free wifi on-board on their selected aircraft. My only problem is we unable to purchase per-order meal unless you register as their green membership, this is a downside if you compare it with Air Asia.

Date of travel: February 2019
Asia Economy Jakarta - Denpasar
Helpful?
Thank r4nnee
Jakarta, Indonesia
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed 2 weeks ago

Best Low Cost Airlines in indonesia, the schedule, services, plane and also pilot this flight not included with meals just like Air Asia but free baggage

Date of travel: December 2018
Domestic Economy Jakarta - Batam
Helpful?
Thank wahyu_mul
See travel tips for airlines
“select window seat and you can get very nice view of mountains below.”
hitampekat, 17 Mar 2019 | Read review
“Free Baggage”
wahyu_mul, 26 Feb 2019 | Read review
“Don't be late if you don't want to be left behind”
156hardyc, 3 Feb 2019 | Read review
“For short trip, no need to pre book seat as they are all the same.”
purbasaris, 14 Jan 2019 | Read review
“Bring your own music and or entertainment”
bryans_mark, 23 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Citilink
Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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