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Citilink


735 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72 Jakarta, Jakarta 11410 Indonesia 011 62 21 29341000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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735 Reviews from our TripAdvisor Community

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735 reviews from our community

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Showing 295: English reviews
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The flight was on time. The service was good. The most important thing is it was on time departing from Semarang. Flying domestic, normally I expect the airlines to be late but that day Citilink was on time. I was surprised but very very happy. Keep up the good work. I also like the funny "pantun" (like a poem) at...

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Domestic Economy Semarang - Surabaya

Helpful?
Thank AnitaW2298
Jakarta, Indonesia
Level 6 Contributor
128 reviews
29 helpful votes
Reviewed 6 days ago
NEW

It's a short domestic flight. Even the boarding was surprisingly verymuch on time. The takeoff and landing were smooth. They have funny greetings for local Indonesian, so it's refreshing. Overall, it's unexpectedly good for a budget airline.

Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Wida197
Level 4 Contributor
36 reviews
10 helpful votes
Reviewed 6 days ago
NEW

Easy to book via their web and you can choose and book your seat with an extra pay. Cabin crew are helpful. Clean aircraft (A320). In most of the cities you they provide self check in. Experiencing the similar when return back to Jakarta - Soekarna Hatta with QG775

Domestic Economy Jakarta - Yogyakarta
Helpful?
Thank Kiki S
Level 5 Contributor
51 reviews
9 helpful votes
Reviewed 6 days ago
NEW

This flight is very on time on departure and arrival. Of course there are some citilink flights with delay but Citilink always inform us about estimated delay time and give compensation. So far, for me the delay time makes sense

Asia Economy Jakarta - Denpasar
Helpful?
Thank Diaz P
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Citilink is one of the airlines that I always use every time I travel from Medan to Bandung or vice versa and so far Citilink has never had a problem with me.

Domestic Economy Medan - Bandung
Helpful?
Thank ANTON D. V
Level 4 Contributor
31 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

Actually this airline is own by Garuda Indonesia for low cost segment. Mostly they are flying Airbus A320 with economic configuration seats only. Direct flight from Semarang to Banjarmasin (VV) actually are only served by citilink & lion air, with 1 flight per day for each airline. For chosing seat you need an extra fee, and for meals you also...

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Domestic Economy Semarang - Banjarmasin

Helpful?
Thank Suud R
Bali, Indonesia
Level 3 Contributor
21 reviews
8 helpful votes
Reviewed 1 week ago

This flight is nice airline with good condition and good service also valuable I never got problem every time I flight with Citilink

Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Mikaa S
Bali, Indonesia
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago

I took Citilink for my leasure trip since it had the best time for transit. Departed form Denpasar to Medan and stopped by at Bandung Airport. The Crew have unique way to announce which makes me smile every time they were announcing. They used "pantun" to open and close the announcement, which is creative ! The leg room is too...

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Southeast Asia Economy Denpasar - Medan

Helpful?
Thank Wilson N
Padang, Indonesia
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed 2 weeks ago via mobile

This plane may offer you smooth landing and taking off. Even though the space between the chairs is so minimum, but you can still enjoy business class of flying.

Domestic Economy Padang - Yogyakarta
Helpful?
Thank ombun r
Bali, Indonesia
Level 4 Contributor
45 reviews
12 helpful votes
Reviewed 2 weeks ago via mobile

Another trip from DPS to JKT, but by own mistake, I travelled for the first time with this airline to arrive HLP, in fact, to Soe Hatta Airport was the plan. The flight was on time, welcome by the friendly staff, from check in counter to the crews, you need all these at a flight departs from 0720 hours. Surprisingly...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank Dailo1
See travel tips for airlines
“When you booked the flight you also can book the seat, extra pay will be charged”
932kikis, 11 Oct 2018 | Read review
“try to fly with Citilink, you will be satisfied”
an2ndv, 11 Oct 2018 | Read review
“Pay extra to get more legroom !”
wilsonn163, 1 Oct 2018 | Read review
“Check in online”
Ritadps, 20 Sep 2018 | Read review
“It can be classified comparable to big name airlines for its ground and in the air services.”
erichhhalim, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Citilink
Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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