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Nauru Airlines


32 reviews
Headquarters: Nauru International Airport PO Box 40 Nauru, Nauru 0 6745577000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32 Reviews from our TripAdvisor Community

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32 reviews from our community

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All reviews Brisbane Yaren Pohnpei Majuro Norfolk Island Honiara Port Vila Nadi Tarawa Espiritu Santo Norfolk
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Showing 29: English reviews
1 review
Reviewed 4 days ago
NEW
via mobile

Flew in the 737, old aircraft but well maintained interior with the original seating - which means plenty of leg room (puts new aircraft to shame!) Flight was delayed by an hour waiting for the aircraft to arrive. Slow turn around once it did. Comfortable flight. Good food and gave seconds if requested. Excellent drinks service, servicing the cabin twice...

Date of travel: December 2018
More 
South Pacific Economy Espiritu Santo - Brisbane

Helpful?
Thank Catherine H
Level 2 Contributor
5 reviews
Reviewed 4 weeks ago via mobile

It took over an hour for service trolley to get to us in seat 16 and when it did they kept going to reload. On return flight.got water after clearing customs to take on board and informed at board gate can’t take water on to plane. I relinquished mine & kept waiting another 30 minutes for water never heard a...

Date of travel: November 2018
More 
South Pacific Economy Brisbane - Port Vila

Helpful?
Thank jackiedd50
Exeter, United Kingdom
Level 6 Contributor
785 reviews
309 helpful votes
Reviewed 4 weeks ago

Nauru Airlines is a very small airline but their service is good. Basically an island hopping airline, they kept to their schedule and the flight was comfortable.

Date of travel: October 2018
South Pacific Economy Yaren - Pohnpei
Helpful?
1 Thank gyanfernando
Suva, Fiji
Level 3 Contributor
19 reviews
13 helpful votes
Reviewed October 15, 2018

This is nothing fancy but it is the best way to get from Nadi to Nauru, Kiribati or Marshall Islands. You cannot pick your seat and they have the boarding passes printed ahead of time so you can't ask to change it either which was a little frustrating to me as a nervous traveler who likes the aisle seat. However...

Date of travel: September 2018
More 
South Pacific Economy Nadi - Majuro

Helpful?
1 Thank Jamie B
Brisbane,Australia
Level 1 Contributor
3 reviews
Reviewed September 17, 2018

Delayed as usual, one hour this time, fourth time I have to fly on Nauru Airlines , after having booked for Air Vanuatu, and one more time disappointed by service on board, these people used to hired by Australian government to fly refugees to Nauru, but have no idea what is service on international flights. Staff is helpful but have...

Date of travel: September 2018
More 
South Pacific Economy Port Vila - Brisbane

Helpful?
Thank jmbsmb
Nauru Airlines, Digital Marketing at Nauru Airlines, responded to this review

Hi jmbsmb, Thanks for taking the time to leave us a review! We are disappointed your experience on board was not what you expected and we apologise for letting you down. We have arrangements with Air Vanuatu that include passengers being advised that the flight will be operated by Nauru Airlines. This message is typically provided on the Air Vanuatu...

Date of travel: September 2018
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South Pacific Economy Port Vila - Brisbane

Finland
Level 6 Contributor
268 reviews
44 helpful votes
Reviewed August 19, 2018

Our flight from Port Vila to Brisbane was operated by Nauru airlines (flight sold by Qantas). The flight departed one hour late, but service was in other respect ok.

Date of travel: July 2018
South Pacific Economy Port Vila - Brisbane
Helpful?
Thank 32Morten
Nauru Airlines, Digital Marketing at Nauru Airlines, responded to this review

Hi 32Morten, Thanks for taking the time to leave us a review! While flight delays are often out of our hands, we’re really sorry you experienced a delay and hope it didn’t affect your time with us. We’re glad you enjoyed our service in other respects and we hope to see you on board again soon! Warm regards, The Team...

Date of travel: July 2018
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South Pacific Economy Port Vila - Brisbane

1 review
Reviewed August 11, 2018

The flight was Average with Ok service and Ok Seats. But the Toilets were disgusting and the Plane was not very clean but Overall was a bit Expensive. And the Plane was operating as Norfolk Island Airlines

Date of travel: January 2018
South Pacific Economy Auckland - Norfolk Island
Helpful?
Thank Logan C
Nauru Airlines, Digital Marketing at Nauru Airlines, responded to this review

Hi Logan C, Thanks for leaving us a review. We’re always looking for ways we can improve our service and have recently introduced new lower fares in response to our customers’ requests for cheap flights. We will be following up in regards to the cleanliness of the plane. If possible, could you please contact social.media@nauruairlines.com.au and provide us with more...

Date of travel: January 2018
More 
South Pacific Economy Auckland - Norfolk Island

Copenhagen, Denmark
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed August 6, 2018

Flight was delayed for 3 hours, but service was good, friendly stuff, food is quite basic. You can have alcohol to your meal. No entertainment on-board. Very expensive!

Date of travel: July 2018
South Pacific Economy Brisbane - Yaren
Helpful?
1 Thank sash712018
Nauru Airlines, Digital Marketing at Nauru Airlines, responded to this review

Hi sash712018, Thanks for the review! We’re really glad you enjoyed your time on board and that you enjoyed our service and food. We’re really sorry for the delay, and even though these are often out of our hands we always try to get away as promptly as possible so all passengers can enjoy their flight. As for entertainment –...

Date of travel: July 2018
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South Pacific Economy Brisbane - Yaren

Sydney, Australia
Level 6 Contributor
134 reviews
50 helpful votes
Reviewed August 2, 2018

Due to adverse reviews and the history of Nauru Airlines on airline websites we paid a little extra by booking through Qantas instead of Air Vanuatu who utilise Nauru for direct flights to Santo.. We thought that would cover cancellations etc a little better than the actual carrier. Our return flight was delayed for hours but that was due to...

Date of travel: July 2018
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South Pacific Economy Brisbane - Espiritu Santo

Helpful?
Thank luvtotripSydney
Queensland, Australia
Level 6 Contributor
152 reviews
39 helpful votes
Reviewed July 13, 2018

Firstly, these guys are doing their work on behalf of Air Vanuatu, which I suppose we should be thankful to get there at all and should really be annoyed at the airline we booked with. Service was curt at times and impolite, however I think the crew were mostly trying their best, it just wasnt that good. Being an hour...

Date of travel: July 2018
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South Pacific Economy Brisbane - Port Vila

Helpful?
1 Thank Peter S
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suef326, 6 Mar 2018 | Read review
“Download a movie before trip.”
102lachlanc, 3 Dec 2017 | Read review
“Sit back and enjoy a great experience!”
Pierette1, 3 Dec 2017 | Read review
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