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Neos


2,648 reviews
Headquarters: Via della chiesa, 68, 21019 Somma Lombardo Italy 011 39 0331 232833 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,648 Reviews from our TripAdvisor Community

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2,648 reviews from our community

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Showing 94: English reviews
Milan, Italy
Level 4 Contributor
31 reviews
2 helpful votes
Reviewed 1 week ago via mobile

We had a very pleasant flight with Neos. The food was really nice: eating lasagne after one month of rice meals was definitely appreciated, we also had a taste of Grappa at the end of the meal and also a throat sweet the next morning. The gluten free meals could be improved, but the breakfast was good on that side....

Date of travel: December 2018
More 
International Economy Havana - Milan

Helpful?
Thank D1573VEnicoleb
Castellina In Chianti, Italy
2 reviews
1 helpful vote
Reviewed November 6, 2018 via mobile

I was initially a bit skeptical about this other “new low cost “ I booked to come back from Jamaica from I was so wrong ! Ground staff helpful - air staff wow! Pleasant, helpful , just all around a 10! And the aircraft was new !!! Bravo Neos - I hope you fly also to skiathos instead of those...

Date of travel: November 2018
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International Economy Montego Bay - Milan

Helpful?
Thank nikkibonini
Ashington, United Kingdom
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed October 4, 2018 via mobile

Booked as a weeks holiday in Lake Garda with TUI, but flight was with NEOS. Planes looked simily colours to TUI but were staffed with Italian crew, prices on board in Euros etc. I appreciate that is likely since NEOS is an Italian company. The flights were short from the UK at just over 2 hours. The drinks service took...

Date of travel: September 2018
More 
Europe Economy Verona - Newcastle upon Tyne

Helpful?
2 Thank Les B
Somerset, United Kingdom
Level 6 Contributor
184 reviews
80 helpful votes
Reviewed September 29, 2018

Out bound flight was delayed 3.5 hours ,no free food or drinks as provided in the past apparently. In fact very little choice no sandwiches and other items as the inbound flight had sold out and they do not replenish. One customer asked and was told very strongly not my fault its company policy. The staff all female not interested...

Date of travel: September 2018
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Europe Economy Bristol - Verona

Helpful?
2 Thank 749MichaelP
Abergavenny, United Kingdom
Level 4 Contributor
29 reviews
47 helpful votes
Reviewed September 26, 2018

The rudest staff I have ever come across. The steward pushing the drinks trolley missed our row and when I asked a stewardess for a drinks explaining what had happened she snapped 'WHAT DO YOU WANT'. On the same flight the same steward wanted change to give to a customer and went into the cockpit to ask the pilot and...

Date of travel: September 2018
More 
Europe Economy Bristol - Verona

Helpful?
3 Thank Catherine H
Swansea
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed September 17, 2018

Not the greatest. The flight was late both outbound and inbound. The on-board service was really limited. They ran out of everything so choice of drinks and snacks really limited both on inbound and outbound flights. Staff were pleasant though.

Date of travel: September 2018
Europe Economy Bristol - Verona
Helpful?
3 Thank TravellerW2_10
Udine, Italy
Level 3 Contributor
16 reviews
21 helpful votes
Reviewed September 17, 2018

Despite some limitations of this type of flights, the service was very good (flight attendants, food&beverage, service at gate, check-in online). It has been a positive experience.

Date of travel: September 2018
Europe Economy Verona - Fuerteventura
Helpful?
Thank SeleIT
Hexham, United Kingdom
Level 4 Contributor
37 reviews
37 helpful votes
Reviewed September 14, 2018

We have never had such an uncomfortable flight. There was so little leg-room we had to sit slightly sideways. The springs holding the pockets in front of us were broken and we had to hold them shut with our knees. The cabin staff, although very smart, didn’t have a smile between them. There was no interaction with the passengers whatsoever....

Date of travel: September 2018
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Europe Economy Newcastle upon Tyne - Verona

Helpful?
4 Thank lucy186351
2 reviews
5 helpful votes
Reviewed August 23, 2018 via mobile

1) the flight was delayed for 105 minutes. 2) the flight attendant were "rude" and spoke very loud, in addition there was disagreement between passengers and the flight attendants did not bother to help and calm the situation. 3) the landing was terrifying that I thought that the captain was "drunk", or maybe that was not his best "landing" but...

Date of travel: August 2018
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International Economy Basel - Tel Aviv

Helpful?
5 Thank kamel a
Level 2 Contributor
5 reviews
Reviewed August 19, 2018

Economical, very decent service level for low-cost flight. Friendly flight attendants , blankets and earphones available on board. On a way back we were seated at the emergncy ecit which gave a us a plentiful of leg room ' this special provision was granted without paying extra or even without making a special request

Date of travel: August 2018
International Economy Tel Aviv - Verona
Helpful?
Thank jorkkele
See travel tips for airlines
“Take snack for outward flight. Limited choice on board.”
N3429SAdavids, 1 Aug 2018 | Read review
“Ask for economy comfort for extra legroom.”
840silvanap, 25 Jul 2018 | Read review
“Do not consider going with this airline.”
PeteH430, 24 Jul 2018 | Read review
“Don't even bother”
Clairerose2013, 1 Jul 2018 | Read review
“Make sure you go to the Neos desk.”
DaveZoon, 11 Jun 2018 | Read review
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