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Austral Lineas Aereas


139 reviews
Headquarters: Rafael Obligado Avenue N/N Terminal 4, 6th Floor, Jorge Newbery Aeroparque, Buenos Aires 1425 Argentina 011 54 81022286527 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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139 Reviews from our TripAdvisor Community

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139 reviews from our community

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All reviews Buenos Aires Cordoba Mendoza Puerto Iguazu Ushuaia Foz do Iguacu Rio de Janeiro
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Showing 8: English reviews
Jakarta, Indonesia
2 reviews
1 helpful vote
Reviewed April 19, 2018

On a recent Austral Airlines flight from Mendoza to Cordoba in Argentina we were rudely refused boarding. When questioned the airline official said our checked bags were overweight ( about 18 kg cf allowance of 15 kg ) and we must pay excess baggage before we could board. This was most surprising as we were not aware of the problem,...

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Domestic Economy Mendoza - Cordoba

Helpful?
Thank Michael K
Level 6 Contributor
1,948 reviews
586 helpful votes
Reviewed March 6, 2018

I booked three domestic flights with Aerolineas and two were on their regional partner Austral. No problems with the flights or timeliness. I think the Embraer regional jets used by Austral are more comfortable and roomy than Aerolineas' 737s and the Embraer seats even have small entertainment screens (can be hard to get earphones though). You get snacks on longer...

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Domestic Economy Ushuaia - Puerto Iguazu

Helpful?
Thank mrdom
London, United Kingdom
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed March 4, 2018

Friendly staff who were so patient with some customers! Lovely clean planes and so nice to have a cold drink and snacks for free - many airlines could learn a thing or two ...

Domestic Economy Foz do Iguacu - Rio de Janeiro
Helpful?
Thank Bushey814
Level 4 Contributor
25 reviews
7 helpful votes
Reviewed February 26, 2018

Nice planes. IGR has a weird set up to get to your gate. Pass through gate 3 area, then through Gate 2 area then into gate 1 area. Just keep going, you'll find it. Also they did not let us go through security until the time on our boarding pass, about 45 min before the flight. No idea why, there...

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Domestic Economy Puerto Iguazu - Buenos Aires

Helpful?
Thank Shannon N
Crowthorne, United Kingdom
Level 5 Contributor
46 reviews
27 helpful votes
Reviewed December 4, 2017

On the plus side, the flight was on time and the landing in Rio was good. However the in-flight service was poor. The cabin crew were totally uninterested in their passengers and paid no attention to safety, e.g. did not check that seats were in the upright position for landing or that hand baggage was under the seats. In an...

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South America Economy Buenos Aires - Rio de Janeiro

Helpful?
1 Thank Alan C
Doha, Qatar
Level 4 Contributor
43 reviews
13 helpful votes
Reviewed August 28, 2017

ERJ-195 is always a good aeroplane to do short haul, very roomy, comfortable, pleasant cabin crew, played with four year old and made him welcome, good all round trip

Domestic Economy Buenos Aires - Puerto Iguazu
Helpful?
Thank Horatio T
Melbourne, Australia
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed April 21, 2017

If nothing else, this makes for a great and most unexpected story. On 12 April we flew from Iguazu to Mendoza with a transit stop for 25 minutes in Salta. Some people got off in Salta and a few got on. A member of the cabin crew welcomed everyone onboard the flight to Mendoza and suddenly there was a huge...

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Domestic Economy Puerto Iguazu - Mendoza

Helpful?
1 Thank MarkBalla
Stockholm, Sweden
Level 6 Contributor
707 reviews
275 helpful votes
Reviewed January 8, 2017

Small aircraft, Embraer 190. Check-in efficient and nice. Boarding - not the nicest or most helpful staff. Departure and arrival on time. Some level of turbulensen the whole flight, i.e. No service of drinks or snacks. We flew premium economy. Plenty of leg-room, good and wide seats. Old completely non-functioning in-flight entertainment.

Domestic Economy Buenos Aires - Mendoza
Helpful?
Thank Olle O
See travel tips for airlines
“Make sure your checked baggage is under 15 kg, but this is unreasonable for foreign visitors spending weeks in Argentina.”
W2904BLmichaelk, 19 Apr 2018 | Read review
“If your flight is under two hours (or multiple flights of under two hours with transit stops) be sure to bring your own food.”
MarkBalla, 21 Apr 2017 | Read review
“Mejor no usarla”
juancarlosd973, 5 Jul 2018 | Read review
“ya lo comente anteriormente tendrian que ser más generososs con los refrigerios dados en vuelo.”
492mariaalejandras, 27 Jun 2018 | Read review
“Fila 10 no reclina los asientos y la fila 11 es la Fila de Salida de Emergencia, por lo que tiene mas espacio.”
I1751NFleonardop, 29 May 2018 | Read review
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