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Nile Air


113 reviews
Headquarters: Cairo International Airport Terminal 1, Cairo 11861 Egypt 011 20 2 26968000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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113 Reviews from our TripAdvisor Community

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113 reviews from our community

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Showing 84: English reviews
Giza
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

On our way to istanbul the hostesses team was very rude.My mom asked two of them for a pillow.they ignored her even they didn't reply back and i saw them giving others. When i started to fight one of them explained that they must give the back seats as the front seats took alot of pillows.The other hosstess said no...

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International Economy Cairo - Istanbul

Helpful?
Thank Shreen E
Level 2 Contributor
8 reviews
11 helpful votes
Reviewed 6 days ago
NEW
via mobile

We choose Nile Air hoping it would be better than EgyptAir, but unfortunately the flights are not clean, they had only one boarding window at the airport while EgyptAir had two for economy & one for business, and they mismanaged the baggage handling.

Domestic Economy Cairo - Hurghada
Helpful?
Thank Mahmoud M
London, United Kingdom
2 reviews
1 helpful vote
Reviewed 1 week ago

A nice flight, good value of money, a good customer service. Had no issues with booking and check-in.

Domestic Economy Sharm El Sheikh - Cairo
Helpful?
1 Thank Alaa A
Brooklyn, New York
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed 3 weeks ago

short great flight new airplane fleet beats egypt air 1000 times for service and attitude and food on board

Domestic Economy Cairo - Sharm El Sheikh
Helpful?
Thank WEJUSTMARRIED2011
Nile Air, CX agent at Nile Air, responded to this review

Hi , thanks for sharing your feedback with us. We are delighted to hear that you enjoyed your time travelling with us and appreciate your positive comments about the service that we provide. We hope to welcome you on board again very soon. thanks

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Domestic Economy Cairo - Sharm El Sheikh

The Hague, The Netherlands
Level 6 Contributor
761 reviews
635 helpful votes
Reviewed 4 weeks ago via mobile

We took the flight on the 15th and we expected more for the price you pay. The airco/ climate control stayed off even though it was hot outside and the plane had to wait before take off... Not a pleasant experience in a full plane. We got a bit, a drink and then we finally took off.... in the air...

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Domestic Economy Cairo - Sharm El Sheikh

Helpful?
Thank Ronald_jelle
Nile Air, Manager at Nile Air, responded to this review

Dear Ronald, Allow me to sincerely apologize for this unfortunate incident. At Nile Air we take such complaints very seriously. Please share your flight number to be able to investigate and escalate the matter further. Thank you

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Domestic Economy Cairo - Sharm El Sheikh

Cairo, Egypt
Level 3 Contributor
15 reviews
31 helpful votes
Reviewed June 4, 2018 via mobile

Most awful company in the world they decided to cancel a flight and instead of solve the problem, they left my wife and my son can't get back and told us will give you a refund after 2 weeks and I can't get a solution and no one answers me Escapeeeeeeee

International Economy Istanbul - Cairo
Helpful?
2 Thank Ahmad_ElSamman
Nile Air, Manager at Nile Air, responded to this review

Dear Mr. Ahmed It is urgent to us to understand more of this inconvenient incident. May you please send us an email to csu@nileair.com. Please mention in the email that you have been contacted by Nile Air's Customer Experience Manager via Trip advisor to voice your complaint. Thank you

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International Economy Istanbul - Cairo

Level 4 Contributor
25 reviews
5 helpful votes
Reviewed June 1, 2018 via mobile

The flight is normal but the ticket was very very expensive why egypt air is good more than nile air anyway thank you

Domestic Economy Cairo - Sharm El Sheikh
Helpful?
Thank mohamedn969
Nile Air, Public Relations Manager at Nile Air, responded to this review

Hi Mohamed, The cost of a flight depends on many factors such as the time of the booking, the class of your seat at the time of booking and many other factors. We wish you have a better experience on your next time on one of our flights. For any other assistance please send us an email to csu@nileair.com. Thank...

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Domestic Economy Cairo - Sharm El Sheikh

Dhaka City, Bangladesh
Level 6 Contributor
88 reviews
19 helpful votes
Reviewed May 24, 2018

Availed for domestic travel in Egypt from Cairo to Sharm el Sheikh and return. The flight schedules were well maintained.

Domestic Economy Cairo - Sharm El Sheikh
Helpful?
1 Thank A_Shifayet
Nile Air, Guest Relations Manager at Nile Air, responded to this review

Hello, Thank you for taking the time to submit a positive response. Hope to have you on our flights again soon.

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Domestic Economy Cairo - Sharm El Sheikh

Level 4 Contributor
41 reviews
44 helpful votes
Reviewed May 21, 2018 via mobile

It was a good flight with nile air. The staff was good as well as the meal. Aslo Good seats and the price was reasonable.

International Economy Cairo - Istanbul
Helpful?
2 Thank Ahmed N
Nile Air, cx agent at Nile Air, responded to this review

Hi Ahmed , thanks for sharing your feedback with us. We are delighted to hear that you enjoyed your time travelling with us and appreciate your positive comments about the service that we provide. We hope to welcome you on board again very soon. thanks

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International Economy Cairo - Istanbul

Level 1 Contributor
3 reviews
1 helpful vote
Reviewed May 20, 2018

Actually what i need to do is to make online check in for me ,and my wife as it will be our honeymoon ,and i want to make everything perfect from now . started with that i want to just check my reservation ,by my booking reference ,which i didnt find this availabilty at all on the website ! I...

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Domestic Economy Cairo - Hurghada

Helpful?
Thank SHREEF E
See travel tips for airlines
“Don't use this airline, use Egyptair instead.”
roadsideshop, 12 Apr 2018 | Read review
“Much better than the competition for this route.”
gooniechris, 26 Jan 2018 | Read review
“Book at least 2 months early for cheaper tickets”
asifa995, 12 Jan 2018 | Read review
“Book online, site works perfecty”
SpinDocEg, 10 Sep 2017 | Read review
“Avoid this airline even if they offer free tickets, use Egypt Air for domestic flights.”
F2344NSgeorgek, 29 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Nile Air
Nile Air (NP) is Egypt’s largest private full service carrier operating scheduled and charter services from Cairo and Alexandria to emerging airports in the region in addition to domestic destinations inside Egypt with a fleet of Airbus A320-200 and Airbus A321-200 aircraft. Nile Air features two classes (Business Class and Economy Class).

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