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flybmi (formerly bmi regional)


310 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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310 Reviews from our TripAdvisor Community

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310 reviews from our community

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Showing 210: English reviews
Bristol, United Kingdom
Level 3 Contributor
23 reviews
38 helpful votes
Reviewed today
NEW
via mobile

Plane is over 3 hours late and there is no information or apology. Looking at the departure board all BMI flights appear to be running late.

Europe Economy Munich - Bristol
Helpful?
Thank Mike R
Munich, Germany
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW

Tea-time Outbound flight BRS to MUC arrived 2 hours late - most remarkable for Bus from BRS Terminal to Plane that waited 5 minutes before returning to Terminal because "Flight Crew needed Rest-Break". Mid-afternoon Return flight MUC to BRS posted a 40 minute delay at the Airport - when finally departed no apologies from Flight Crew/Captain … in fact only...

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Europe Economy Bristol - Munich

Helpful?
Thank Gareth B
1 review
Reviewed 5 days ago
NEW
via mobile

Mine and my girlfriend's flight from Bristol to Lyon, via Brussels was delayed by over 3 hours on a saturday, which meant we missed our connecting flight. As it was a saturday, bmi's customer care team was closed, which left us completely in the lurch and we had no idea whether to take our flight, knowing we had missed our...

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Europe Economy Bristol - Lyon

Helpful?
Thank William W
Nottingham, United Kingdom
Level 6 Contributor
106 reviews
46 helpful votes
Reviewed 6 days ago
NEW

Outward trip on time, return flight left 10 minutes early and arrived 20 minutes early. Neither flight was full, ground and onboard staff friendly and efficient. Snack and drinks on board free. If only all flights could be like this!

Europe Economy Bristol - Gothenburg
Helpful?
Thank David F
Weston-super-Mare, United Kingdom
Level 5 Contributor
55 reviews
39 helpful votes
Reviewed 6 days ago
NEW

The flight was on time. A small Enbraer 145 airplane was used, 2 and 1 seat layout. The seats were leather and very roomy, far more than most of the other charter airlines. Free tea and coffee served by a very friendly stewardess. All in all a very pleasant experience. WELL DONE BMI !!!

Europe Economy Bristol - Paris
Helpful?
Thank Stephen T
Kimberley, United Kingdom
Level 5 Contributor
62 reviews
27 helpful votes
Reviewed 6 days ago
NEW

The flight itself is good you get complimentary drink and snacks. Your luggage is included in your ticket. Staff are friendly and helpful. My only gripe is that you cannot check in at the airport if you have bags for the hold, 90 minutes before. You can check in online but there is no bag drop at EMA or Brussels....

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Europe Economy East Midlands - Brussels

Helpful?
Thank Julie M
Glastonbury, United Kingdom
Level 4 Contributor
46 reviews
23 helpful votes
Reviewed 1 week ago
NEW

My husband received a text three hours before check in to say his return flight home had been cancelled. This is the second time we have been let down by this airline, who also cancelled our return flights from Aberdeen earlier this year a couple of days before our trip. It took several phone calls from both him in Belgium...

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Europe Economy Brussels - Bristol

Helpful?
Thank Somersetbunny
Bristol, United Kingdom
Level 6 Contributor
131 reviews
35 helpful votes
Reviewed 1 week ago
NEW

It was a shame that our flight was delayed by 2 and a half hours, as the toilet hadn’t been emptied. Overall though it was a good flight and the stewerdess was attentive ,and there was a free snack and drink on board. The seats are comfortable, but someone who was over 6ft would struggle to get out from the...

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Europe Economy Bristol - Milan

Helpful?
Thank Sally B
Birmingham, United Kingdom
Level 2 Contributor
5 reviews
Reviewed 1 week ago
NEW

Our direct flights were amended two months after booking to include a stop-over in Brussels; then the times were changed twice. Then the flight from Birmingham to Brussels was cancelled three weeks before we were due to leave and we couldn't get to speak to anyone to sort out alternatives. A few days before we were due to fly we...

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Europe Economy Birmingham - Nuremberg

Helpful?
Thank Caz1951138
San Francisco
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 1 week ago

To get a text and that was it five hours before your flight to say it cancelled unbelievable how a company can act like this and still be in business I don’t know avoid

Europe Economy Brussels - Bristol
Helpful?
Thank Mark G
See travel tips for airlines
“Book as early as possible, does not carry many passengers”
940stephent, 18 Sep 2018 | Read review
“If things go wrong don't expect good customer support.”
10juliat, 23 Aug 2018 | Read review
“Don't book with BMI”
lorenzaw2018, 9 Aug 2018 | Read review
“All seats have generous leg room. Free drinks and snacks.”
AlisonW281, 7 Aug 2018 | Read review
“Do not trust their pricing policies”
DaveHart, 25 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
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