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flybmi (formerly bmi regional)


343 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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343 Reviews from our TripAdvisor Community

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343 reviews from our community

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Showing 229: English reviews
Bourne End, United Kingdom
Level 2 Contributor
4 reviews
4 helpful votes
Reviewed 1 week ago
NEW

Our return flight from Frankfurt in May 2018 was cancelled without notice of explanation. Next flight 5 hours later. BMI have agreed to compensation as per the EU law but has since making excuses and avoiding payment. I was trying to save the trip to one of the London airports, but it's not worth it.

Europe Economy Frankfurt - Bristol
Helpful?
1 Thank Odelia B
Level 2 Contributor
4 reviews
Reviewed 1 week ago via mobile

I had planned a celebratory trip after graduation with my family to Paris for a couple of days before flying back home to Cambodia. Booked one way tickets from Bristol to Paris CDG through the flyBMI website easily. Funnily enough, I had never even heard of flyBMI before booking our tickets and decided to read up about them just 3...

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Europe Economy Bristol - Paris

Helpful?
Thank keithn36
North Wales
Level 4 Contributor
28 reviews
13 helpful votes
Reviewed 2 weeks ago via mobile

Flight was cancelled and was told I would have to make my own arrangements if I wanted to get home. Thanks to Easyjet for getting me home. After very quickly confirming I was due compensation and out of pocket expenses I’m getting a little fed up with the constant excuses for not sending the money. Latest excuse was they have...

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Europe Economy Brno - Munich

Helpful?
1 Thank justwantgoodquality
1 review
Reviewed 2 weeks ago via mobile

I have waited for refund money for cancelled flight nearly 4months. When I called them they always promised that money has been sent to my account but it wasn’t and another person on the phone told me to wait another 2-3weeks for refund as it is in process. People in customer service talk different things and don’t communicate properly. I...

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Europe Economy Munich - Bristol

Helpful?
Thank Road26694863561
Bristol, United Kingdom
Level 4 Contributor
44 reviews
33 helpful votes
Reviewed 2 weeks ago

This flight leaves Bristol at 06.05 so I had to be up at 03.30. Consequently, I went to bed at around 19.00 the previous night. At 04.30 the next morning just as the taxi was arriving, I looked at my phone to see a text from FlyBMI informing me that the flight was cancelled due to industrial action in Brussels....

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Europe Economy Bristol - Brussels

Helpful?
1 Thank MH995
Torquay, United Kingdom
Level 2 Contributor
8 reviews
11 helpful votes
Reviewed 2 weeks ago

Big let down both times we were forced to fly with BMI (partner of Lufthansa) both during our outbound and inbound flights.More than 3 hours delays.In our outbound flight we barely made it for the take off of our corresponding flight,running throught the airport dragging our one and a half then boy with us.Non existing customer service.No provisions for food...

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Europe Economy Bristol - Munich

Helpful?
1 Thank fabvier
Leicester, United Kingdom
Level 4 Contributor
25 reviews
6 helpful votes
Reviewed 4 weeks ago

Flybmi offer an efficient early morning and late evening flight service from East Midlands to Brussels and return. A lot of the fellow passengers are business travellers but the 1 hour flight across he channel is great for a long weekend break to Brussels and the beautiful Ardennes. We travelled late on Thursday and travelled back on the early Tuesday...

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Europe Economy East Midlands - Brussels

Helpful?
Thank Placestogo667
Level 6 Contributor
84 reviews
12 helpful votes
Reviewed October 16, 2018

Flybmi advertises themselves as using small aircraft to give more comfort and less of a crowds. That is true from our first experience flying with them. What was not good is the delay in the flight due to ate arrival of the incoming flight- this seems to be a recurring problem. Gave 1 star less as I had booked for...

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Europe Economy Bristol - Frankfurt

Helpful?
Thank 883noels
Bristol, United Kingdom
Level 6 Contributor
113 reviews
74 helpful votes
Reviewed October 16, 2018

My wife and I flew from Bristol to Budapest, via Brussels, to catch a Danube river cruise, just over a week ago. The first leg of our outward journey was very enjoyable, mainly down to the friendliness and efficiency of our cabin Manager, a Scotsman called Matthew. He greeted us warmly as we boarded, was very chatty and attentive during...

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Europe Economy Bristol - Budapest

Helpful?
Thank foxcherrett
Bristol, United Kingdom
Level 4 Contributor
44 reviews
33 helpful votes
Reviewed October 13, 2018

Flight was delayed by around 40 minutes on the outbound and was on time on the return. There isn't a terrible amount to say about the service except that the planes are old and small but are comfortable with all leather seats and the seat pitch is generous and therefore comfortable. A two hour flight gets you a beer and...

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Europe Economy Bristol - Munich

Helpful?
Thank MH995
See travel tips for airlines
“Keep away if there is an alternative.If not cross fingers”
fabvier, 2 Nov 2018 | Read review
“Turn around to check your seat area to ensure that you've left nothing behind”
Bubbles26, 4 Oct 2018 | Read review
“Don't pay for seating choice - it's wrong - and do juggle with other passengers when aboard!!”
TerryParad, 30 Sep 2018 | Read review
“Book as early as possible, does not carry many passengers”
940stephent, 18 Sep 2018 | Read review
“If things go wrong don't expect good customer support.”
10juliat, 23 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
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