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Fly540


68 reviews
Headquarters: Baycourt Upper Floor Suite 3 & 4, Watermark Bus Park Nedge Road, Karen, Nairobi Kenya 011 254 20 3883060 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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68 Reviews from our TripAdvisor Community

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68 reviews from our community

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Showing 55: English reviews
Austin, Texas
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 weeks ago

We showed up the airport after checking in for our flight and was told the airline was canceled and no longer a thing. Luckily someone from another airline helped up and we got on another flight. But it was not fly540.

Domestic Economy Nairobi - Ukunda
Helpful?
1 Thank Jennifer G
Poole, United Kingdom
Level 4 Contributor
35 reviews
26 helpful votes
Reviewed 2 weeks ago

Internal flight to Mombasa from Nairobi to have a relaxing few days on the beach after our safari and before retuning home. Flight out - 19:10, departed 22:10, return flight out from Mombasa - 16:10, departed 20:30, seven hours of delays for internal flights lasting a little over 2 hours in total. Offered a free flight for the extended delay,...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank pjc97
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 3 weeks ago

For such short distance is a good option for the price you pay. The flight was on time and the people were friendly with the passengers. The plane is small and for tall and fat people can be not comfortable.

Domestic Economy Nairobi - Kisumu
Helpful?
Thank Jonatan C
Kaltenkirchen, Germany
Level 6 Contributor
157 reviews
68 helpful votes
Reviewed 4 weeks ago

The Crew was ok...nothing special....the check in was strange...staying their....and nobody was doing something...

Domestic Economy Nairobi - Mombasa
Helpful?
1 Thank Tatjana0409
Nairobi, Kenya
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 weeks ago

My flight was scheduled for 1:30pm, I got a notice that it was delayed until 3 pm before I left home, which was helpful, only to get to the airport and have it get delayed in 1/2 hour increments until 6:30, at which time we finally left on another chartered plane. Very frustrating and I missed the appointment I was...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank cummingscarolyn
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed June 6, 2018 via mobile

We had to take this flight 4 times on our vacation, we ended up taking it only 3 times because they arw horrible. Every single flight delayed by a minimum of 2 hours, which isn't good if you're tired, hot, have PLANS in the next country, or need to make a connecting flight. Our final flight w/them was from Zanzibar...

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Domestic Economy Nairobi - Mombasa

Helpful?
1 Thank Kimberly H
Nairobi, Kenya
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed June 4, 2018

Fly Sax flight was scheduled to leave at 11am from Lamu. We were informed that there was a 2 hour delay but they didn't know the reason. We finally flew out at 6pm. In all those hours the sax staff did not update us and each time passengers went to them they were clueless. The nairobi offices fed us with...

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Domestic Economy Lamu Island - Nairobi

Helpful?
1 Thank Meera Nirav S
Nairobi, Kenya
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed June 3, 2018 via mobile

Fly 540 sax ...... never ever fly with this airline again!!!! Hate the experience..... our flight was scheduled at 12:15 .... it is 18:30 !!!! They said it is delayed to a technical issue.... and do not have any idea when the next flight is scheduled.... they have no stand by flight... no compensation... nothing.... unprofessional services and behaviour!!!!! Never...

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Domestic Economy Mombasa - Nairobi

Helpful?
2 Thank jilz268
2 reviews
1 helpful vote
Reviewed June 3, 2018 via mobile

This is my 4th trip with fly540. While the first 3 were ok, this flight went really bad. More than 3 hours of delay! The staff communicated but this delay is just too big to be allowed. To sum up, company to be taken at your own risk. I will personnally avoid it next time

Domestic Economy Lamu Island - Mombasa
Helpful?
1 Thank AR S
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed June 3, 2018

I fly a lot - more than 200 flights in the last 6 years. I also fly in tough areas, with a number of local and budget airlines, and to small airports. Fly 540 is by far the worst experience I have had. Firstly, they were more than 2 hours late, gave no explanation and made no apology. When I...

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Domestic Economy Nairobi - Eldoret

Helpful?
2 Thank Konrad H
See travel tips for airlines
“Book with a different airline, especially if you have connecting flights”
pjc97, 5 Jul 2018 | Read review
“Be prepared for a small plane.”
jonatanc849, 27 Jun 2018 | Read review
“Do not travel with fly sax unless you have nothing scheduled after landing time. Delays on their side seem to be common”
meeraniravs, 4 Jun 2018 | Read review
“Going at the coast it is affordable and cheap.”
Samsafarisrwanda, 1 Jun 2018 | Read review
“Double check your flight departure times on each flight.”
CossyWombat, 16 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Fly540
Fly540 (5H) is a low-cost carrier based in Nairobi, Kenya. Operating from a hub at Jomo Kenyatta International Airport (NBO), Fly540 flies to seven other destinations in Kenya: Eldoret, Homa Bay, Kisumu, Lamu, Lodwar, Malindi and Mombasa. It also flies to Juba in South Sudan and Zanzibar, Tanzania. The airline’s fleet consists of two Bombardier CRJ100ERs, two Bombardier CRJ200LRs and one Bombardier Dash 8-100.
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