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Fly540


83 reviews
Headquarters: Baycourt Upper Floor Suite 3 & 4, Watermark Bus Park Nedge Road, Karen, Nairobi Kenya 011 254 20 3883060 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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83 Reviews from our TripAdvisor Community

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83 reviews from our community

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Showing 67: English reviews
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Much as the airline is reasonably priced, the flight delay is wanting. We were informed of the delay right about the time we were about to board. So deflating. Ended up getting to my destination much later and more tired than I had anticipated.

Domestic Economy Mombasa - Nairobi
Helpful?
Thank IreneM4060
Level 5 Contributor
59 reviews
7 helpful votes
Reviewed 4 weeks ago

Good low coast airline , Good value for monies and on timing with perfect inflight service Great experience despite originally concern ,slightly disappointed on seat selection despite being charged at time of booking and print out clearly mentioned allocated seats Was told seats are first come first served which is fine if not charged but definitely will fly them again...

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Domestic Economy Malindi - Nairobi

Helpful?
Thank alnoorm827
Nairobi, Kenya
Level 2 Contributor
8 reviews
Reviewed 4 weeks ago

I have to appreciate that we were informed the flight would delay but I wish they had sent us sms or called to avoid rushing to the airport. The Pilot was not familiar on how to descend the plane and therefore it was not a comfortable flight for me. I have never had such an experience with a flight and...

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Domestic Economy Kisumu - Nairobi

Helpful?
Thank EdnaO320
Level 3 Contributor
5 reviews
1 helpful vote
Reviewed 4 weeks ago via mobile

Fly540 is a kenyan nased airline doing local travels from Nairobi, Kisumu and Mombasa. They are affordable with timely flights with minimum delays. They have staff are friendly and easy to relate with. They also serve meals in every flight. I always enjoy my flights with them. I hope you have your time to experience Fly540.

Domestic Economy Nairobi - Kisumu
Helpful?
Thank 0712393422
Auckland, New Zealand
Level 1 Contributor
4 reviews
Reviewed September 11, 2018 via mobile

Flight from Nairobi delayed by 5 hours very limited communication from ground staff.Called the contact centre as I needed to change my booking, they have poor customer service didn't offer any other help and cut off the call without even saying thanks. Worst airline I have come across don't know how they are still in business.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank michaelka77
Auckland, New Zealand
Level 1 Contributor
4 reviews
Reviewed September 11, 2018 via mobile

Booked a flight from Nairobi to Mombasa delayed by 5 hours due to a technical fault. Poor communication from ground staff. Missed half a day of my holiday. Also needed to change a flight spoke to the call centre very poor service.

Domestic Economy Nairobi - Mombasa
Helpful?
Thank michaelka77
Nairobi, Kenya
Level 6 Contributor
99 reviews
16 helpful votes
Reviewed August 29, 2018

As usual the Five forty team was on point and very help full, they were able to ensure we had quick and comfortable ride, they kept time.

Domestic Economy Nairobi - Malindi
Helpful?
Thank DonNyadwe
The Hague, The Netherlands
Level 6 Contributor
1,854 reviews
854 helpful votes
Reviewed August 12, 2018

The plane by Fly540 from Lamu (Manda) to Nairobi via Malindi arrived more than one hour late - no explanation was provided. The airconditioing inside worked only marginally - it became a sweaty ride. The plane is far from new but appears rugged and safe. Seating was comfortable. On the plus side, Fly540 customer service had been very responsive and...

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Domestic Economy Lamu Island - Nairobi

Helpful?
Thank Hermes_NL
Metro Atlanta
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed August 7, 2018

I actually traveled in June and July 2017. I booked this flight because I heard of the difficulties of getting a seat on the train between Nairobi and Mombasa. It I was booked through a 3rd party while I ws in the US. Once in Mombasa I needed to pay for a secone bag and change my departure flight. I...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank Justineisu
1 review
Reviewed August 5, 2018 via mobile

Dont waste your time with 540. You would rather spend the extra and use another airline. Delays. Last minute cancellations. Unprofessional customer service.

Africa Economy Nairobi - Zanzibar Island
Helpful?
Thank Harveer B
See travel tips for airlines
“Well to be considered if there are no other flights.”
IreneM4060, 12 Oct 2018 | Read review
“Note seats are first come first served so board first try and be in front and early”
alnoorm827, 19 Sep 2018 | Read review
“Book early to ensure travel.”
DonNyadwe, 29 Aug 2018 | Read review
“Stop comparing to US. The airplane was clean, comffortable and the crew was great”
Justineisu, 7 Aug 2018 | Read review
“Book with a different airline, especially if you have connecting flights”
pjc97, 5 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Fly540
Fly540 (5H) is a low-cost carrier based in Nairobi, Kenya. Operating from a hub at Jomo Kenyatta International Airport (NBO), Fly540 flies to seven other destinations in Kenya: Eldoret, Homa Bay, Kisumu, Lamu, Lodwar, Malindi and Mombasa. It also flies to Juba in South Sudan and Zanzibar, Tanzania. The airline’s fleet consists of two Bombardier CRJ100ERs, two Bombardier CRJ200LRs and one Bombardier Dash 8-100.
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