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Air Zimbabwe


52 reviews
Headquarters: P O Box AP1 Harare Airport, Harare Zimbabwe 011 263 4 575 111 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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52 Reviews from our TripAdvisor Community

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52 reviews from our community

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Showing 47: English reviews
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 6 days ago
NEW

we paid for a 10:30am flight on sunday 16th September we turned up at 9:10am [in plenty of time] and were told "the flight has gone" .. turns out it was brought forward to 9:30am without telling us they then had zero record of us being passengers, despite us having all the proof you could ever need - emails, print-outs,...

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Domestic Economy Harare - Victoria Falls

Helpful?
Thank Alan K
Bulawayo, Zimbabwe
Level 4 Contributor
48 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Travel with them only if you have no onward plans or connecting flights, often late or cancel with little warning. Otherwise when they do turn up they treat you very well, and welcome you. Planes need updating.

Africa Economy Johannesburg - Bulawayo
Helpful?
Thank dcummi193995
Toronto, Canada
1 review
Reviewed 2 weeks ago

A dreadful experience. Crammed into seating with plenty of empty seats in the center section. Cabin crew monopolized empty seats to sleep on. Cabin Crew were lazy and ill-mannered. If you are planning to fly with this airline; remember, you have been cautioned.

International Economy London - Harare
Helpful?
Thank BvBill
Level 1 Contributor
4 reviews
Reviewed 4 weeks ago via mobile

The flight to Victoria Falls was overbooked and we had to sit in separate seats as a family. The return trip was okay. However, the in flight snacks need to be improved on. The flight crew were friendly and helpful.

Domestic Economy Harare - Victoria Falls
Helpful?
Thank Kudzayi Joyce M
Level 2 Contributor
6 reviews
Reviewed 4 weeks ago via mobile

Plane was a train wreak, inside of the plane was like something from the 60s. Tables were falling off whenever the person sitting infront was moving. We we took a bus to Vic Falls and the comfort was 100 times better than the flight to Byo, landing was the worst thing and even the pot holes we experienced after didn't...

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Domestic Economy Harare - Bulawayo

Helpful?
Thank Gladys N
Bengaluru, India
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed July 26, 2018

enjoyed the flight as the air hostess were good and greeted well. we never felt when we took off and when we landed. the landing was perfect never felt it.

Domestic Economy Harare - Bulawayo
Helpful?
Thank lalchandrajput
London, United Kingdom
Level 5 Contributor
54 reviews
20 helpful votes
Reviewed July 14, 2018 via mobile

Very sad the airline used to be one of the best flying into Africa but now it’s just a shadow of its former self due to government interference 😢😢. Cabin and cockpit crew are just so good and still remain very professional despite all the hardships.

Domestic Economy Harare - Victoria Falls
Helpful?
Thank AnnaK3497
Bulawayo, Zimbabwe
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed July 2, 2018

The flight was delayed for over 6hrs and had to wait at the airport with nothing to do except sleep on the uncomfortable chairs. Worse the counter lady had no idea what was happening either.

Africa Economy Harare - Johannesburg
Helpful?
Thank DaliMiso
Harare, Zimbabwe
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed July 1, 2018

My flight on Air Zimbabwe from Harare to Victoria Falls and back was filled with mixed surprises. I was not impressed by the failure of the Air line to stick to its booking schedules. That they need to improve on. The terminal at Harare (domestic) is now run down. CAAZ should urgently do something about this. The baggage machine was...

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Domestic Economy Harare - Victoria Falls

Helpful?
1 Thank Engcchakanyuka
2 reviews
Reviewed June 27, 2018

Flight was cancelled weeks before our vacation and no notice was sent by either Air Zimbabwe or Sky Tours. Had to wait over an hour at the AZ counter in the airport while they "checked" availability on another flight and offered me an overnight flight wasting an entire day of travel time on a 1 1/2 flight. Finally got on...

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Africa Economy Johannesburg - Victoria Falls

Review collected in partnership with Sky-tours

Helpful?
Thank Michelle M
See travel tips for airlines
“Avoid and book a reputable carrier.”
BvBill, 5 Oct 2018 | Read review
“go formore leg room near the emergency exit”
lalchandrajput, 26 Jul 2018 | Read review
“Be prepared for any surprises”
DaliMiso, 2 Jul 2018 | Read review
“If you have interconnections do not make them very tight since Air Zimbabwe is still to find its feet on scheduling.”
Engcchakanyuka, 1 Jul 2018 | Read review
“Tought to rate an airline when we didn't actually fly with them.”
michellemV5290PS, 27 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Zimbabwe
Founded in 1967 as Air Rhodesia, Air Zimbabwe (UM) is the flag carrier of Zimbabwe. It is based at Harare International Airport (HRE), which also serves as its hub. The airline flies to six cities in addition to its hub: Joshua Mqabuko Nkomo International Airport (BUQ), Kariba Airport (KAB) and Victoria Falls Airport (VFA) in Zimbabwe; OR Tambo International Airport(JNB) in Johannesburg, South Africa; Julius Nyerere International Airport (DAR) in Dar es Salaam, Tanzania; and Kenneth Kaunda International Airport (LUN) in Lusaka, Zambia.
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