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Air Zimbabwe


46 reviews
Headquarters: P O Box AP1 Harare Airport, Harare Zimbabwe 011 263 4 575 111 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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46 Reviews from our TripAdvisor Community

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46 reviews from our community

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Showing 41: English reviews
London, United Kingdom
Level 5 Contributor
52 reviews
20 helpful votes
Reviewed 1 week ago via mobile

Very sad the airline used to be one of the best flying into Africa but now it’s just a shadow of its former self due to government interference 😢😢. Cabin and cockpit crew are just so good and still remain very professional despite all the hardships.

Domestic Economy Harare - Victoria Falls
Helpful?
Thank Anna K
Bulawayo, Zimbabwe
Level 2 Contributor
8 reviews
Reviewed 2 weeks ago

The flight was delayed for over 6hrs and had to wait at the airport with nothing to do except sleep on the uncomfortable chairs. Worse the counter lady had no idea what was happening either.

Africa Economy Harare - Johannesburg
Helpful?
Thank DaliMiso
Harare, Zimbabwe
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

My flight on Air Zimbabwe from Harare to Victoria Falls and back was filled with mixed surprises. I was not impressed by the failure of the Air line to stick to its booking schedules. That they need to improve on. The terminal at Harare (domestic) is now run down. CAAZ should urgently do something about this. The baggage machine was...

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Domestic Economy Harare - Victoria Falls

Helpful?
1 Thank Engcchakanyuka
2 reviews
Reviewed 3 weeks ago

Flight was cancelled weeks before our vacation and no notice was sent by either Air Zimbabwe or Sky Tours. Had to wait over an hour at the AZ counter in the airport while they "checked" availability on another flight and offered me an overnight flight wasting an entire day of travel time on a 1 1/2 flight. Finally got on...

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Africa Economy Johannesburg - Victoria Falls

Review collected in partnership with Sky-tours

Helpful?
Thank Michelle M
1 review
Reviewed 4 weeks ago via mobile

Not recommended!!!! Our flight from Vic Falls to Harare departed 3,5hours earlier than it was supposed to. They only let us know 12 hours before the flight about this. We couldn't make it to the flight because we had an activity at the falls booked. When we got to the airport to book a new flight there were no flights,...

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Domestic Economy Victoria Falls - Harare

Helpful?
Thank Kiia L
2 reviews
Reviewed June 12, 2018

We had a very terrible and extremely costly experience with Air Zimbabwe. We were travelling to Johannesburg from Bulawayo as a family of 3 and the flight was delayed by 4 hours. We received no apology from the staff or cabin crew and while we waited for 4 hours to board the airport ground staff had no idea how long...

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Africa Economy Bulawayo - Johannesburg

Helpful?
Thank Robin v
Lubumbashi, Democratic Republic of the Congo
Level 4 Contributor
24 reviews
2 helpful votes
Reviewed June 7, 2018

I didn't want to feel the road,so i had to tale a decision,that was quick to change my life in one click.and i did it...

Africa Economy Johannesburg - Harare
Helpful?
Thank christellelwa
Johannesburg, South Africa
Level 5 Contributor
55 reviews
33 helpful votes
Reviewed May 31, 2018

Due to certain issues, I was forced to take this flight. Just horrible.The aircraft is ancient & the interior hasn't been seen to since the 80's (Ashtrays in the armrests confirm this). Halfway down the runway, the pilots aborted the take off. Without a word from the pilots or cabin crew, we proceeded to take off on the second attempt....

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Domestic Economy Victoria Falls - Harare

Helpful?
2 Thank Daniel P
2 reviews
Reviewed May 22, 2018

I especially loved that for the domestic flight, which is pretty short, I got potato crisps and juice without having to pay extra! The staff were super friendly. The plane looked and felt old but Air Zim has a good safety record so I was comfortable.

Domestic Economy Victoria Falls - Harare
Helpful?
Thank Tin V
Level 1 Contributor
3 reviews
Reviewed April 2, 2018 via mobile

I was very surprised by Air Zim’s customer service. They are very good. I just wasn’t happy with the fact that they delayed their flight by 30 minuets and they didn’t tell us. Otherwise it was an excellent flight with an all-female crew. For short flights, I think Air Zim is a pretty good airline.

Africa Economy Victoria Falls - Johannesburg
Helpful?
Thank Nyasha M
See travel tips for airlines
“Be prepared for any surprises”
DaliMiso, 2 Jul 2018 | Read review
“If you have interconnections do not make them very tight since Air Zimbabwe is still to find its feet on scheduling.”
Engcchakanyuka, 1 Jul 2018 | Read review
“Tought to rate an airline when we didn't actually fly with them.”
michellemV5290PS, 27 Jun 2018 | Read review
“Never Ever Use this Airline! Especially when you have a connecting flight.”
615robinv, 12 Jun 2018 | Read review
“This is straight but need to improve services”
christellelwa, 7 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Zimbabwe
Founded in 1967 as Air Rhodesia, Air Zimbabwe (UM) is the flag carrier of Zimbabwe. It is based at Harare International Airport (HRE), which also serves as its hub. The airline flies to six cities in addition to its hub: Joshua Mqabuko Nkomo International Airport (BUQ), Kariba Airport (KAB) and Victoria Falls Airport (VFA) in Zimbabwe; OR Tambo International Airport(JNB) in Johannesburg, South Africa; Julius Nyerere International Airport (DAR) in Dar es Salaam, Tanzania; and Kenneth Kaunda International Airport (LUN) in Lusaka, Zambia.
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