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PAWA Dominicana


118 reviews
Headquarters: Avenida Winston Churchill, Acropolis Center Citi Tower, Piso 14, Santo Domingo 10124 Dominican Republic 1 (829) 735-0300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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118 Reviews from our TripAdvisor Community

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118 reviews from our community

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Showing 61: English reviews
London, United Kingdom
Level 6 Contributor
191 reviews
119 helpful votes
Reviewed March 28, 2018 via mobile

I booked 2 flights with PAWA months in advance and 3 months in between the two flights. The first one was cancelled so we had to pay triple the cost of the PAWA flight as we had to get there that day and by the time the second flight was coming up the airline was grounded. I guess that’s what...

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Caribbean Economy Miami - Curacao

Helpful?
1 Thank Mullen89
Morovis, Puerto Rico
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed March 7, 2018

The airline cancelled operations three days after I bought my ticket due to debt with Government of Santo Domingo. They indicated through the website and email that all customers should process their refunds and they would be responding in 21-30 business days. After one month, no response, no one to talk with about the situation, and no responsibility from anyone...

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Caribbean Economy San Juan - Curacao

Helpful?
1 Thank LNannette
Estados Unidos
Level 2 Contributor
5 reviews
Reviewed March 3, 2018

I booked a ticket back in December and was called a month later telling me the airline would not operate flights on the day we choose and we were changed to a later date. I called and said that would not work and finally got confirmation of a change a day earlier. Now, today, I just got another notification that...

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Caribbean Economy San Juan - Santo Domingo

Helpful?
Thank wisconsindude2017
Miami Beach, Florida
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed March 2, 2018

while I bought 3 tickets in advanced for 3 consecutive weekends (because I go to law school in DR). Airline was closed. I know have 3 tickets of 265 each, that has not been refunded. even after completing the online paper work requested. it has been over 40 days, and I still don't have my money in my credit card.

Caribbean Economy Miami - Santo Domingo
Helpful?
1 Thank hguzm136
Level 2 Contributor
7 reviews
Reviewed February 26, 2018 via mobile

I have just had a terrible experience with this airline . they have gone into suspension on 29/01/2018 .No notifications to pax at all . I came to Miami from Austria to find out that my next flight with Pawa domenicana tu Curaçao will never happen. I found myself in a city where i have no one and hotels are...

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Caribbean Economy Miami - Curacao

Helpful?
Thank Davina A
Summerdale, Alabama
Level 6 Contributor
100 reviews
20 helpful votes
Reviewed February 21, 2018

This airline was a going concern for many years, but got caught up in a lot of problems both locally and abroad. Their communication to customers became extremely poor and lack of payment to vendors ultimately caused them to cease operations completely.

International Economy Santo Domingo - Miami
Helpful?
1 Thank David R
Puerto Rico
1 review
Reviewed January 19, 2018

Very nice people, warm service on board. Not the first time I have flown with the airline, the seats on the plane are a little bit small, but they complement it with a very pleassing service.

Caribbean Economy Santo Domingo - Curacao
Helpful?
Thank mlopez52
Saint-Barthelemy-d'Anjou, France
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed January 16, 2018

I had no option after hurricane Irma but to choose this airline: customer service answers only when you want to buy. When you need to change your flights, they don't know you anymore. Incredibly careless staff. I didn't use my ticket after the whole hurricane season, I did tell them, and no answer at all. If they knew I wasn't...

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Caribbean Economy San Juan - Santo Domingo

Helpful?
1 Thank lantillais971
Miami Lakes, United States
Level 6 Contributor
91 reviews
13 helpful votes
Reviewed January 13, 2018

This was a round trip and the price paid was great for the service, they have full meal on their flights, on free check baggage and one carry on, and most important they were on time both ways.

Caribbean Economy Miami - Santo Domingo
Helpful?
Thank Marcial G
Santo Domingo, Dominican Republic
1 review
Reviewed January 6, 2018

My flight was on Dec 21 at 6:30 pm, but they called me the day before to inform my flight was re-escheduled to leave at 12:00 am, and I needed to be at the airport at 9:00 pm, which I did just to find out the counter was closed and no one was there, I waited until someone at Pawa...

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International Economy Santo Domingo - Miami

Helpful?
Thank CarmenTavarez
See travel tips for airlines
“while I bought 3 tickets in advanced for 3 consecutive weekends (because I go to law school in DR).”
hguzm136, 2 Mar 2018 | Read review
“Do not try to use this airline”
260DavidR, 21 Feb 2018 | Read review
“Be at the airport 1 1/2 prior your flight”
marcialg513, 13 Jan 2018 | Read review
“Do not book with this airline”
SteveRiley, 2 Jan 2018 | Read review
“Best way to have a good worry free flight is to NOT fly PAWA”
ChuckC391, 29 Dec 2017 | Read review
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