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InselAir


203 reviews
Headquarters: Dokweg 19 Maduro Plaza, Willemstad Curacao 011 599 9 737 0444 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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203 Reviews from our TripAdvisor Community

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203 reviews from our community

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Showing 129: English reviews
Ponte Vedra Beach, Florida
Level 5 Contributor
77 reviews
30 helpful votes
Reviewed 2 days ago
NEW

The pilots land well and the flight attendants were appropriate but the airline is poorly managed. Our morning flight from Bonaire back to the US was cancelled. The airline personnel at the airport claimed they emailed us but it was never received. The taxi driver stated this is a common occurrence for this airline. They couldn't accommodate us until 5pm...

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Caribbean Economy Jacksonville - Bonaire

Helpful?
Thank Kay T
Level 5 Contributor
46 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Stay away if you can! Take any other airline. They cancelled my son’s and moms r.t. flight to Curaçao and never let them know. They got to curaçao with an entire day wasted, couldn’t get rebooked on a return flight get the AA flight home, and spent more $ spent on another hotel night. Never one apology! Apparently, the do...

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Caribbean Economy Houston - Curacao

Helpful?
Thank Michelle S
Rotterdam, The Netherlands
Level 6 Contributor
459 reviews
85 helpful votes
Reviewed 3 weeks ago

The Insel Air took over the flight from Aruba Airlines because that one was overbooked. It flew on time and landed on time. Thanks for taking over...

Caribbean Economy Curacao - Aruba
Helpful?
Thank francien2015
Chicago, Illinois
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed 3 weeks ago

Literally have changed times for our flight 5 times. Total farce of an airline, changing at will and leaving people stranded for hours. Totally screws up your vacation.

Caribbean Economy Chicago - Bonaire
Helpful?
2 Thank SandraDrini
Greenwich, Connecticut
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Insel changes the flights and cancels without any notice and leaves you stranded trying to figure out schedules. Bonaire and Curaçao need a ferry, Badly!

Caribbean Economy Aruba - Bonaire
Review collected in partnership with Sky-tours

Helpful?
2 Thank Katherine L
Prague, Czech Republic
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed May 31, 2018

It was only 15 min. flight but delayed 5 hours. Lokals told us that we are happy to get to the final destination because Insel Air very often cancel the flighs. So lokals call them Cancel Air. It is said they are bankrupt. We had also adventure with the return flight - 5 days before our return were all flights...

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Caribbean Economy Curacao - Bonaire

Helpful?
Thank Zuza N
Dallas, Texas
Level 4 Contributor
16 reviews
10 helpful votes
Reviewed May 29, 2018

This is the biggest piece of GARBAGE airline I've EVER had the displeasure of dealing with, PERIOD!!!!!! I booked my trip around December of 2017 and it seemed like every couple of weeks I'd get a schedule change. First time they moved me on my return flight to Curacao from 1:15 in the afternoon to like 8am. That would leave...

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Caribbean Economy Curacao - Bonaire

Helpful?
Thank mitch b
Willemstad, Curacao
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed May 29, 2018

On Monday May 28, 2018 I flight to Aruba for business. I had the early flight with Inselair. Everything went smooth and fast, since the check-in till the arrival. The counter was open on time, fast and friendly service. The flight was quiet on time and to me we arrive very soon in Aruba. The departure and the landing both...

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Caribbean Economy Curacao - Aruba

Helpful?
Thank lyduaobispo27
curacao
Level 4 Contributor
31 reviews
9 helpful votes
Reviewed May 23, 2018

We flew with them to aruba to Catch aa in aruba because the tickets were cheaper from aruba to Miami. We took the first flight and it was on time.

Caribbean Economy Curacao - Aruba
Helpful?
Thank Zilaichka S
1 review
Reviewed May 7, 2018 via mobile

The flights almost always have delays which they do not inform you about, they cancel regularly and the service is terrible.

Caribbean Economy Curacao - Aruba
Helpful?
Thank JC C
See travel tips for airlines
“Plan on flying back a day before you need to”
447kayt, 16 Jul 2018 | Read review
“Do not fly with Insel Air”
zuzan2014, 31 May 2018 | Read review
“Don't waste your time, there ARE alternatives such as DiviAIR...”
mitchb176, 29 May 2018 | Read review
“fly early and in a group”
hotoppmr193, 27 Mar 2018 | Read review
“The best tip is don’t use this airline. There are others.”
961richardu, 25 Mar 2018 | Read review
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