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79 reviews
Headquarters: ul. Dorogobuzhskaya, d. 14 Building 1, BC Partner, Moscow 121354 Russia 011 7 495 933-23-33 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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79 Reviews from our TripAdvisor Community

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79 reviews from our community

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Showing 9: English reviews
Level 2 Contributor
5 reviews
Reviewed 3 days ago

This aircraft had around 12 seats; it was so tiny that it was impossible to put a cabin luggage in the overhead locker. It has been put below the seat in front. Everything went fine.

Domestic Economy Belgorod - Moscow
Thank Francis N
Navi Mumbai, India
Level 6 Contributor
227 reviews
48 helpful votes
Reviewed July 30, 2018

I travel them once in a year while visiting to Tambov, as my son studies there. Good and perfect service. No complaint. Earlier they used to operate from DME, now they operate from VKO, this change is beyond my understanding...

Domestic Economy Moscow - Tambov
Thank Subrata0168
Level 4 Contributor
37 reviews
2 helpful votes
Reviewed June 18, 2018

It was much better and more comfortable than spending long hours in bus or train. The flights between Tallinn and St. Petersburg were stopped.

Russia Economy Tallinn - St. Petersburg
Thank personne551
Porto, Portugal
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed April 25, 2018

Do not book from this airline. I buyed my ticket but after a month I was notified that my flight has been cancelled without any clear reason. They refunded me but I lost 35 euros due to exchange rate changes in Russian currency. I asked for a compensation but they rejected my request with unacceptable argument. They cancelled the flight!...

Domestic Economy St. Petersburg - Moscow

Thank portoadvisor
Level 6 Contributor
127 reviews
21 helpful votes
Reviewed April 2, 2018 via mobile

This company is the worst I know : planes are regularly late, and sometimes even canceled. When I say late, it is not 10 min... but 3, 4 or more hours !!!! If you plan to use it : delay or change your schedule, try something else, UTair for example is quite better.

Domestic Economy Moscow - Ulyanovsk
Thank Ed D
Ivanovo, Russia
Level 5 Contributor
55 reviews
51 helpful votes
Reviewed October 26, 2017

We often fly by Rusiine jets, primarily for business purposes. Good carrier, has pretty fast and comfortable Bombardier CRJ aircrafts, perfert service, professional crews. Electronic tickets and boarding passes are easily selectable and processed. Short flights don't provide any food, just beverages - juices, water. No TV, movies, entertainment, USB outlets. Legroom is spaced enough, seats are comfortable. Rusline sometimes...

Domestic Economy Ivanovo - St. Petersburg

3 Thank Serge M
Level 6 Contributor
183 reviews
66 helpful votes
Reviewed August 30, 2017

Small reliable company using small Bombardier and Embraer aircrafts. Our flights were on time. Flying time 1 hour 50 minutes. Service on board quite standard. Coffee, tea, juices and sandwiches. Stewardess spoke good English and was helpful and service minded. RusLIne has many domestic Russian destinations fra St Petersburg. Ticket prices slightly on the expensive side. St Petersburg Polkova airport...

Russia Economy Oslo - St. Petersburg

Thank Dag W
Oslo, Norway
Level 6 Contributor
301 reviews
112 helpful votes
Reviewed August 12, 2017

We always like to try something new, and opted for yet another independent travel. Glad we did, as it seems most people from here prefer the 'safe' tour organisers and go in groups. So much the better as we met with the locals already on the flight. 3/4 full plane meant stewardess had time for us all. Sursprised that our...

Russia Economy Oslo - St. Petersburg

Thank 1Norwegian
2 reviews
1 helpful vote
Reviewed May 9, 2017

They canceled the evening service only a couple of days in advance and I got offered a flight several hours earlier. Furtunately, they answer to e-mails quite fast in English. The flight itself was on-time and average. Despite being the most expensive airline between the two cities (but the only one flying to DME), they only served something to drink.

Domestic Economy Belgorod - Moscow
1 Thank Niels T
See travel tips for airlines
“Do not book from this airline! Not reliable.”
portoadvisor, 25 Apr 2018 | Read review
“Avoid row 7-8 around emergency exits, chairs are not bendable. 6C in intended for babies, may be noisy neighborhood.”
sergem751, 26 Oct 2017 | Read review
“Никогда не летайте с Руслайном, совершенно не предсказуемо”
V9015YIelena, 20 Sep 2018 | Read review
“Избегать ее, как черт ладана.”
zimfiraakhmetova, 2 Aug 2018 | Read review
“Не вздумайте!!!”
V5030XOolgap, 5 Jul 2018 | Read review
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