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SATENA Colombia


57 reviews
Headquarters: Avenida El Dorado # 103-08, Bogota Colombia (571) 605 2222 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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57 Reviews from our TripAdvisor Community

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57 reviews from our community

Filter reviews by popular destinations:
All reviews Bogota Medellin San Andres Island Nuqui San Andres and Providencia Department Cartagena Providenciales Apartado Pasto Cali
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Showing 19: English reviews
Zug, Switzerland
Level 6 Contributor
291 reviews
69 helpful votes
Reviewed 1 week ago

The plane was quickly loaded so there was no delay and they offer something to drink. this are good points. on the other hand it has very little space for the legs which can be annoying.

Domestic Economy Bogota - Villagarzon
Helpful?
Thank Gregor M
Bogota, Colombia
Level 5 Contributor
43 reviews
14 helpful votes
Reviewed August 9, 2018

I booked a direct flight for 6pm. While in a rather remote area where there was no internet or cell signal I was advised that my flight was canceled. The wording will follow. When able, I called all the numbers and no answer. I had to go to the airport and reschedule and lost a full day of my trip....

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Domestic Economy Apartado - Bogota

Helpful?
Thank bcadMonteria_Cordoba
Colchester, United Kingdom
Level 4 Contributor
37 reviews
20 helpful votes
Reviewed August 8, 2018

Small air planes , Pitalito airport and runway is small , big planes can’t land. Check in counter lady in Bogota was very courteseous , We were upset when check in desk said for two small trolley bags each weighing 5 kilo could not be taken as hand luggage but allowed two other personal bags. Were worried those two trolley...

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Domestic Economy Bogota - Pitalito

Helpful?
Thank Tapan B
Dominical, Costa Rica
1 review
Reviewed July 25, 2018 via mobile

I would be careful with Satena. They were 4 hours late and would not compensate us for our missed connection flight. They’ll give you a letter that isn’t worth anything just to keep you quiet. They’re deceivers. Beware!

Domestic Economy Nuqui - Medellin
Helpful?
Thank Husein M
Singa
Level 6 Contributor
181 reviews
91 helpful votes
Reviewed July 5, 2018 via mobile

We supposed to fly from Medellín to Nuqui on 2 July and back to Medellín on 5 July for whale watching activities in Nuqui. Unfortunately, the airline canceled all flights flying out from Nuqui for two weeks and hence we were stuck in Medellín. What a disappointment that we missed our whale watching in Nuqui and that we had already...

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Domestic Economy Medellin - Nuqui

Helpful?
Thank Jon N
Bogota, Colombia
Level 4 Contributor
38 reviews
2 helpful votes
Reviewed May 21, 2018

Well worth flying into downtown Medellin. You save one hour time and taxi money Vs others which fly into Jose Maria Cordova’s airport and their service si not any better.

Domestic Economy Bogota - Medellin
Helpful?
Thank 108dg
Calgary, Canada
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed April 22, 2018

We took this airline from Medellin to Nuqui, round trip, and we had a great trip, it was smooth and it was very on time, the staff were very friendly and helpful. Great way to get around for a great price in Colombia.

Domestic Economy Medellin - Nuqui
Helpful?
Thank Adriana P
Fair Lawn, New Jersey
Level 6 Contributor
287 reviews
109 helpful votes
Reviewed February 16, 2018

One of the two airlines that flies to Provedencia. We couldn’t book anything online, just kept telling us transaction is in progress without any confirmation, we had to go to the actual booth and book tickets there. Fortunate for us, they had space available, the airline only has 15 seats. On the way back it was just 3 people. Very...

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Domestic Economy Santa Marta - Cartagena

Helpful?
1 Thank alanroytbak
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed January 16, 2018

We had to be at midday in Providencia Island and Satena cancelled our flight. They did not gave us any option to be on time for an event that we have. We are 5 people. This was a connecting flight and we had other flights paid, hotels booked and an event organised.

International Economy San Andres Island - Providenciales
Helpful?
Thank Melanie A
London, United Kingdom
Level 5 Contributor
47 reviews
20 helpful votes
Reviewed January 1, 2018 via mobile

We flew from San Andres to providencia and back and had no issues. Cute little simple sea plane with 20 seats, 20 Min flight across the beautiful turquoise ocean. Much faster and easier than the 2.5hour catamaran. We had no issues with baggage or check in.

International Economy San Andres Island - Providence
Helpful?
Thank Mrs_Th04kar
See travel tips for airlines
“Do not travel with this airline”
Z8120JOmelaniea, 16 Jan 2018 | Read review
“Some of the airports they fly have small landing space so the planes are small and noisy.”
601beatrizl, 30 Aug 2017 | Read review
“Its the only one available...the other way to get to Providencia is by boat!!!”
jmurill, 20 Apr 2017 | Read review
“Llegar con tiempo al puente Aereo”
omartinez2018, 12 Jul 2018 | Read review
“Tener en cuenta que para vuelos a Medellín (Aeropuerto Olaya Herrera) no está disponible la operación nocturna.”
fabians173, 22 May 2018 | Read review
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